Best for Insurance Compatibility

While it started small, Pillpack shipped more than one million prescription drug packages in its first two years. Amazon acquired PillPack in 2018, five years after its inception. Once under Amazon’s management, the service became more accessible through online ordering and convenient delivery services. Most prescription drug insurance plans cover PillPack from Amazon Pharmacy, with some insurance coverage limitations and exceptions. The service does not accept Medicare Part B or any Medicaid plan coverage. 

Pros:

  • Online chat option available on website.
  • Easy to navigate website.
  • Alerts customers to especially high prices and delays charges so customers have time to contact their insurance.
  • In-network pharmacy with all major pharmacy benefit managers.

Cons:

  • In the past, PillPack has been involved in litigation alleging bad business practices.

Overview of PillPack by Amazon Pharmacy 

PillPack by Amazon Pharmacy is a full-service online pharmacy that allows you to fill your prescription digitally and receive it straight to your door. The company sorts all medications by date and time for customer convenience and delivers them monthly. PillPack by Amazon also offers automatic refills, managing patients’ prescriptions by communicating with their doctor. 

Notable Service Limits

None

Notable Coverage Exclusions

-Medicare Part B

-Many Medicaid plans

Shipping Service Limits

Hawaii

Serves Uninsured Patients? 

Yes

24/7 Support

Yes*

App Availability

None

How Much Does a PillPack by Amazon Pharmacy Prescription Cost?

PillPack by Amazon Pharmacy’s dispensing and delivery services are completely free. Patients only pay for the cost of their prescription medications or their vitamins. While PillPack by Amazon Pharmacy’s services are free, the price customers pay for their prescriptions varies depending on a few factors. 

The drug they are purchasing may be more affordable if they opt for the generic version vs. the brand name version. While uninsured customers pay full price for prescriptions, PillPack by Amazon Pharmacy accepts more types of drug coverage, meaning patients are only responsible for their copays (if applicable). 

Customers may notice their copays change if they currently receive a discount for 90-day refills. PillPack by Amazon Pharmacy only does 30-day refills. 

Full Review of PillPack by Amazon Pharmacy’s Features

Multiple Payment Options

Most insurance plans cover PillPack by Amazon Pharmacy. If customers have a Health Savings Account (HSA) or Flexible Savings Account (FSA) they can use it as the primary payment option for their PillPack prescriptions. Besides HSA/FSA, PillPack by Amazon Pharmacy accepts payment by credit card or bank account. Customers simply input their chosen payment method, select their billing date and review the information for accuracy. You can make your billing date a specific date each month or anytime you receive your medication delivery.   

For customers paying out of pocket for their prescriptions, PillPack by Amazon Pharmacy says it will help them find any possible discounts they may be eligible for. One option is a copay coupon; it accepts most copy coupons from drug manufacturers pursuant to the terms and conditions of the coupon. 

Easy Prescription Transfer

When switching to PillPack by Amazon Pharmacy from a traditional pharmacy, customers should expect their first shipment to arrive in two weeks. During this two-week period, the PillPack by Amazon Pharmacy team gathers your prescriptions and communicates with your doctor and insurance provider to set you up. 

Organized Packaging

PillPack by Amazon Pharmacy offers custom packaging for each patient. All medication arrives presorted into individual packets. On the outside of each packet, there is a month, day of the month, day of the week and a specific time when you should take the medication. The packaging lists which pills are inside each packet and the quantity (for example, 100 Vitamin D). 

A unique barcode makes the packages identifiable. However, if patients don’t want to receive their prescriptions in this custom packaging of individual doses, they can request to receive the full bottle. The bottle option is available for most prescription drugs.

Automatic Refills

After it schedules your first shipment, the PillPack by Amazon Pharmacy team orders your refills, so you’re never without your medication. They request the refill from your doctor so you don’t have to book these appointments or call your doctor to ensure your prescription is always up to date. 

Monthly Medication List 

Every month, PillPack by Amazon Pharmacy sends customers a detailed list of their medications along with instructions for when to take the medicine and the correct dosage. The list also includes images of each pill to help with identification and ensure customers take the proper medications. 

Free Delivery

All delivery through PilllPack by Amazon Pharmacy is completely free across the United States. Customers simply pay for the medication cost. Delivery takes up to two weeks from the first time you place your order. Delivery limitations only apply to Hawaii, which is not included in this service.  

Pharmacy Support

PillPack by Amazon Pharmacy promises its customers pharmacy support 24/7. Customers can reach representatives at (855) 745-5725. Pharmacists are available 24/7, customer support is only available from 8 a.m. to 10 p.m. EST on weekdays and 10 a.m. to 8 p.m. EST on Saturdays and Sundays. 

Urgent Delivery 

If customers run low on medication, PillPack by Amazon Pharmacy can send refills ahead of the scheduled prescription delivery date. It only charges for the additional medication cost for this service. 

Who Should Consider PillPack by Amazon Pharmacy’s Services? 

Seniors with Mobility Challenges 

Seniors who require several medications daily but are essentially homebound without assistance can benefit from using PillPack by Amazon Pharmacy’s services. They (or a caretaker) can fill their prescriptions online once and then receive automatic refills each month without the hassle. They don’t have to leave the house to receive their medications, and there isn’t an additional fee for the delivery services. 

Adults with a Busy Schedule 

Busy adults may forget to take their medications daily, at the scheduled times or fail to pick up or refill prescriptions on time. With PillPack by Amazon Pharmacy, they can fill the prescription once and receive automatic refills without worrying about running low on their medication again. The prepackaged medication doses with designated dates and times also make it easy to take prescriptions on the go at the correct times. 

What Are People Saying About PillPack by Amazon Pharmacy?

Customers online are largely satisfied with PillPack by Amazon Pharmacy’s prescription delivery services. Some reviewers note they’re healthier as a result of the convenient service. They like receiving all of their medications at once without having them run out, resulting in more free time to relax and enjoy family. Customers also say they’ve had positive experiences with its knowledgeable support team. 

FAQs 


Can I Get My Prescriptions Delivered for Free?



Yes, with PillPack by Amazon Pharmacy, there is no fee for the delivery aspect of the service. Customers simply pay for their medications and enjoy free delivery. Click here for our full answer to this question.


How Can I Get My Prescriptions Delivered to My Door?



A prescription delivery service allows you to fill your prescription online and schedule delivery straight to your home. Click here for our full answer to this question.


How Do You Order Prescriptions Online?



To order prescriptions online through a service like PillPack by Amazon Pharmacy, you typically need to make an account. To get started, you must enter your full legal name and contact information and create a password. Click here for our full answer to this question.


Is it Cheaper to Get Prescriptions Delivered?



In most cases, it’s the same price to get prescriptions delivered as it is to purchase the drugs at an average pharmacy. However, you save money on gas since you’re driving to the store to pick it up, and the delivery is free. Click here for our full answer to this question.


Who Should Consider a Prescription Delivery Service?



Seniors who are homebound or cannot easily get transportation to a traditional pharmacy should consider switching to a prescription delivery service. Click here for our full answer to this question.