Reviews of Terrace of St. Cloud
Smac August 18, 2016
I am a friend or relative of resident
After a couple of weeks of relative was admitted at this facilty was hospitalized with a urine bacteria. The food is awful almost evetyhing is fried and looks very disgusting. The night shift is a mess, nobody cares if the patients are wet or if they have eaten. They serve "afernoon meal" by 6pm, after a while, they pick up the trays in the "lunch room"/"activities room" full of that nasty what they call food and the patients stays hungry. Most of them are unable to feed themselves and nobody helps them. They have a close area for some patients that appears to be encarcelated. The place smells and os not clean. They don't bath them everyday and they don't take care of them. If you love your parents/family DO NOT take them to this place. It's HORRIBLE!!!!
leatella March 16, 2016
I am a friend or relative of resident
03/2016 My mother was a short term resident at this facility and was there less than two weeks before being taken to the hospital. On Friday, March 11, I visited my mom, she was feeling very weak and nauseous. She had diarrhea and thought it was the food. The next day, Saturday, I went again for a visit, and was told by the rehab therapist that mom did not want to do therapy that morning because she had diarrhea, felt dizzy and was extremely pale. She just wanted to lay down. I convinced her to go outside a little in the wheelchair and after 20 minutes she wanted to go back to bed. I asked the nurses, specifically the unit nurse, to call a doctor because she was not feeling well. She already had gotten c-diff twice before and they knew her history. The unit nurse, Blanca, told me that she will order lab tests for that night but they wouldn’t be picked up until the morning. Sunday morning I went to see my mom and something didn't feel right. When I stopped by the nurses station I was told that she was given Imodium the night before. The day nurse, who spoke very little English, didn’t know how she was feeling. She said her computer was showing red and when it turns green, she can see how she was doing. Why is it that you don’t know how my mom is doing, it’s 10:30, have you seen her today? When I walked into her room it was mayhem. The CNA told me that my mom was having diarrhea and was lifeless. My mom laid on her bed literally lifeless, no movement whatsoever. I started yelling, crying and demanding that they call 911. After getting a hold of the unit nurse, my mom’s nurse took her vitals. She had over 101 fever, her BP was extremely high and she was unresponsive. They called a non-emergency transport because she said that my mom was stable. When the medics came to get my mom she was feverish, as they put in their report “confused and unresponsive”. Once they got her to the hospital, my mom had over 102 fever, diarrhea, BP was 176 +, dehydrated, WBC was 50,000, potassium was very low, and was in congestive heart failure. She also came back positive with having c-diff, yet the unit nurse at The Terrace said that her stool didn’t have the c-diff smell. If I hadn’t gone Sunday morning to see her my mom would have died that day or shortly thereafter. Now, why would anyone want to put their loved ones in this facility? If your loved one is at The Terrace, keep a close eye on them, if you feel something is not right, speak up, report it and be proactive on behalf of your loved ones.
Caring92307950 September 11, 2014
I am a friend or relative of a resident
The people in the Terrace were very nice to my husband. They have a very friendly staff and seem to care for the patients. They are always very willing to try to do whatever is asked. It seemed very clean, and I did not have any issue with cleanliness. My husband had a semi-private room, and the room size was fine. There was a lot of light coming in because they opened the curtains to let the light in. It wasn’t all dark and gloomy. I saw the food, and some of it looked good. I appreciated that they would take them outside to the porch and they would play music and bring refreshments for them.
About Terrace of St. Cloud
Terrace of St. Cloud is a nursing home in Saint Cloud, FL that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
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