Reviews of Willowbrook Terrace
GeorgePullman January 06, 2012
I am a friend or relative of a resident
I give this facility a "two" only because the staff working there for the most part is kind and caring. The place is an older facility, but they have done renovations and decorating to make it more patient friendly. My relative lived at this facility the final months of life. There seemed to be a lot of staff turnover and confusion or avoidance of duties. Two things stick out in my mind; even in retrospect they bother me. The first is the vision I had coming into the (double occupied) room and there was a huge pool of urine under my relative's bed. Staff was in and out and also walking by, but no one acknowledged the urine. A catheter had filled up the bag and it was overflowing. The second thing, and this is huge, is I turned in all my relative's meds to the head nurse. I never saw the narcotic pain pills again. Even though I asked about them, the next day, when my relative was in pain, they "were not in the inventory." I was not strong enough to pursue this issue. Since there is a staff turnover there are a lot of inexperienced, non vetted employees at any one time. Showers are once a week. Food service is probably class C or less quality. I wouldn't want to eat there, and tried to avoid it. It can be smelly sometimes.
About Willowbrook Terrace
Willowbrook Terrace is a nursing home in Pendleton, OR that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Willowbrook Terrace
- Medicare Provider Number: 385201
Location of Willowbrook Terrace
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