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Élan Westpointe

2140 Independence Drive, New Braunfels, TX 78132

(800) 558-0653

Verified Partner

4.35

(17 reviews)

Offers Assisted Living and Memory Care
Top rated on Caring.com

2019

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Reviews of Élan Westpointe in New Braunfels, Texas

4.35

(17 reviews)

  • Facility

    4.9

  • Staff

    4.8

  • Food

    4.0

  • Activities

    4.3

  • Value

    3.7

Top rated on Caring.com

2019

Robert

5

February 27, 2024

I visited this facility

We like everything about Elan Westpointe. The marketer was able to answer all my questions. The facilities were very clean, very neat, and well-kept. They had a place to get your hair done. They had everything. The amenities, the sitting area outside, and the lunch room were nice.

Kenneth

4

July 8, 2023

I visited this facility

I went to Elan Westpointe. The tour was a little bit short, but the staff hit the high spots. The community reminded me of a hotel. It wasn't very homey, but it was clean. Happy hour was going on while I was there, so they seemed to be having a lot of fun. The room was much larger than I expected. It's a very nice room. Their suite had a kitchenette, and it was very nice. I didn't meet many of the staff members. They all seemed to be friendly as we passed them in the hallway.

Provider Response

Hello, Kenneth, and thank you for your review of Élan Westpointe. We appreciate your feedback and are glad to hear that you found our team to friendly and the room to be spacious and well-equipped. We strive to create a welcoming atmosphere and will take your feedback into account as we continue to enhance our community. If you have more suggestions to share, please email us at your convenience and a member of our team will be in touch soon.

Cheryl

5

February 9, 2023

I visited this facility

I visited Élan Westpointe. It was very clean and very well kept up. The management seemed really nice and very attentive to getting back to my questions. It just seemed like a good fit. We looked at a couple of different rooms. We looked at a studio and we looked at a 2-bedroom apartment because that was what was open at the time. They just had a microwave and a refrigerator. You could get up to 3 meals a day, depending on the package that you choose. The staff who took me around was fairly new in her job, but things she didn't know, she got back to me by phone. She was very good and very thorough. The had several outdoor areas and a gazebo area.

Provider Response

Cheryl, thank you for taking the time to leave your positive feedback! We appreciate you coming by and viewing our community as well. Please let us know if you or your family have any other questions.

KGNB

5

January 30, 2023

I am a friend or relative of a current/past resident

My parents lived there for over a year while my father recovered to a point they no longer needed the amount of care given in an Assisted Living. The staff at the Elan is top notch and really care about the residents in the community. To us, that is priority 1 when looking for a place for your parents. Their room had lots of light and was near a patio on the first floor. They were able to have some plants to keep them busy. The Elan is in a great location!

Provider Response

Thank you for your positive feedback! As a community with the mission to always provide passionate service, passionate cleanliness, and passionate care, your kind words mean a lot to our team. We are appreciative of your trust in us to provide a fulfilling and vibrant lifestyle for your loved ones while they lived in our community.

Kathy

4

August 20, 2022

I am a friend or relative of a current/past resident

The memory care staff at Élan Westpointe is kind and patient. The common areas are kept very nicely, clean, and attractive. They offer meals, housekeeping, and medication administration. They also have a beauty salon, nice activities, and community garden areas that are very nice. They probably need to replace some things pretty soon. Recently we had to move mom to a different room because the carpet was so badly soiled in her room. So, it needed to be replaced with a flooring that could just be cleaned.

Provider Response

Kathy, thank you for your kind and constructive feedback about our community. We are happy that we were able to relocate your mom to a room with new flooring. Please let us know if we can provide any more assistance! We are happy to help.

Nancy

5

January 18, 2022

I visited this facility

I think Élan Westpointe is the better for sure for my sister. The staff talked a lot about the whole thing. They had quarantine for 10 days, so you couldn't see any activity. The staff took me to other apartments, and I saw two or three of the assisted living people that lived there. I think those looked good. She showed me all the places and things you could do there. They have a church, and that was great. She did a good job of the tour of showing everything. The staff who gave me the tour was very enthusiastic about what she was doing, and it was obvious that she loved her work. She was very warm and talked to several people who work there. They knew her, and she knew them. It looks very, very warming. When I had lots of questions, she took plenty of time and gave very frank, honest type answers, which was good. I had heard from another friend of mine that has her mother living here. Her mother loved the food and said it was great food. When I saw the copy showing the menus, I couldn't believe how they sounded like gourmet menus almost. They tell you what kind or if it's a certain kind of chicken and what it would taste like. They gave such great descriptions. They said they try to please people if they want to try different things, or if they're not happy with something, they listen to the concerns. It sounds good to me on that. The facility was excellent. Everything looked extremely clean and wonderful. I liked what I talked to the staff about how they clean the apartments. They check, work, and clean the bathroom, toilet, and all of it. They said they think that's important.

Provider Response

Nancy, thank you for your kind words about our community, amenities, activities, dining options, and staff. It was such a pleasure to have you here for a visit. Please let us know if there is anything else we can do for you and your sister during your senior housing search! We hope to hear from you soon.

Julie

3

June 10, 2020

I am a friend or relative of a current/past resident

We put my mother in Élan Westpointe a year ago. Our experience isn't good, it's got poor management and they oversell and under-deliver. They have more activities advertised than they actually do. Their nursing staff is so good but the management is horrible. Their food is okay. I wish they have a stronger management that has more ability to control the staff and enforce corrections that need to be made. And I wish they're a company that pays more attention to the upkeep of the facilities and pays more attention to their residents' needs. Just because they're old doesn't mean that their opinion doesn't matter.

Provider Response

Hi Julie, thank you for relaying your experience to us at Elan Westpointe Assisted Living. We greatly value the feedback from all our visitors and guests. Our goal is to consistently improve upon the overall resident and visitor experience every day. We believe our management team is the best in the business and it disappoints us to here that you do not feel the same. The strength and success of our departments begins with leadership from our managers. Put simply, our team would be lost without their guidance and support throughout this year’s tragic events. Unfortunately, the Coronavirus pandemic has limited the number of activities our residents are able to participate in. As we begin our government designed phased rollouts, more activities will start to become available for our residents and guests. If you have any ideas to share or would like to speak with us directly, please message us at Wecare@csrliving.com. Once we receive your message, we will place you in direct contact with an executive team member who will discuss any concerns or ideas you may have. We greatly appreciate your patience during this difficult time and hope that your family is doing well.

Mary

5

January 24, 2020

I visited this facility

Elan Westpointe is a beautiful place. The staff is a very friendly. She toured us around and she was excellent. It is a very cheerful and very spacious place. They have a very open and airy dining area. The apartment is very cheerful. I think my mom is going to like it very much. She is going to be moving in next week. They have people that plan activities during the day. They take them shopping, they have a movie theater, they have a wine bar and a coffee bar, they have a place where you can get sandwiches or snacks all day long, they have a beer garden, and they have a place where you can have some plants. They have people come in and do entertainment and wine tasting. Of all the ones I toured in the area, Élan Westpointe is the best one that I saw. It was beautiful, and I was thrilled they had an opening.

Provider Response

We would like to thank you for letting us care for your mother. It is an honor to care for all of our residents as each one of them is a precious gift and we can't wait to start caring for your mom. Thank you for your great review! You are a jewel!

Linda

4

December 20, 2019

I am a friend or relative of a current/past resident

I chose Élan Westpointe for my mom because I thought it was a place that was not picky about where you sit when you eat. She had a problem about getting her feelings hurt when she sits at the wrong table. But the same thing happened there, the people who are seated at their table will not give up their seats if someone new comes to sit there. I also chose it because the rooms were light and airy. Mom's on the second floor and she's in a very light room with a good view of New Braunfels from her room. She says the food is okay, she only goes down for lunch. She likes to cook in her room because she has her microwave, and she likes her toast and coffee. She doesn't go down for dinner because she's not hungry, but she does have food that she can make in her microwave or toaster if she does get hungry. They have activities during the day, they have trips where they take them to shop or at Walmart. They also have an RN there, she works with Pak Medical Group and the nurse can come to the room. She had some blood work done and they are following up on it for her. And that's very nice because she can schedule her nurse practitioner to come see her any time and the nurse seems very good. The staff is perfect and the chef is terrific. It's quite expensive but it's worth it, but they didn't have adequate parking.

Rick

4

January 25, 2019

I visited this facility

We plan to move in there very soon. Friendly, cooperation staff.

Provider Response

Thank-you for the great review! We are very proud of our community and keep it in tip-top shape for our residents. Thanks again for taking the time to share your feedback with us!

Resident

3

November 29, 2018

I am/was a resident of this facility

Élan Westpointe is very a nice place and spacious. They give you all the right answers, and the food is not any better than all the other nursing homes. I would say it's a great place for assisted living, but if you're coming for great food, then don't bother. They have nice activities. If you want to stay busy then you can stay busy. They have a good activity director, and that's really important. She always welcomes suggestions and stuff like that. The pet answer around here is, "We're going to look into it," but they never get back to you. That's the reason why a lot of things aren't successful, because of the lack of communication. It's part of the problem here. They're short staffed. For example, it took them four days to get the trash in my room picked up. And you have to argue with them because they'll argue that I don't have much trash in here, but I don't want it sitting around because there's diapers in there for four days. They said it won't happen again, and then it happened again. I had to argue with the person who picks up the trash. Attitude is everything. We're having problems getting help, which is really bad. The food seems stale and tasteless.

Provider Response

Thank you for providing us with this valuable feedback. We would welcome the opportunity to have you stop by again, I think you'll be very satisfied with our new chef. We're sorry we never got back to you about pets, we are a Pet-friendly community and accept cats and small dogs. Your feedback is important so that we can meet and exceed expectations.

Annette

4

September 14, 2018

I visited this facility

What I liked about Élan Westpointe was the fact that people could age out in the facility. The staff seemed very nice. It was a large facility so there was lots of space for activities. One thing we didn't like was the fact that they didn't have one big room for my parents-in-law to live in. They'd have to use two rooms that were next to each other, so we'd have to use one room as a bedroom and one room as a living space, meaning we'd have to pay for two rooms. The facilities and activities were nice though. They have a lot of outings for their residents. My father-in-law could participate in the assisted living field trips as well as the memory care field trips, which I like. They have a nice game room and crafts. I also think they'd be very good with my mother-in-law as far as memory care activities. I still think they should have one room big for couples though.

Provider Response

Thank you for your feedback! It's always great to hear how we could make our community even better. Our staff are great at providing the best activities for our residents. Thanks again for your feedback.

Gloria

5

June 27, 2018

I visited this facility

I was very impressed with Elan Westpointe. It was well kept and did not smell. It was like entering an apartment building. During the tour, all the residents looked well kept. It was a very nice experience. They do the laundry and they also have a dining area. I met some of the staff who would work with my husband and assist him with his medication. The bathrooms had roll-in showers and holding bars. They also had a small exercise room with equipment for moderate type of exercises. They had movie nights with popcorn, Bible studies, Church services, and a van that could take them to doctors' appointments. The food smelled really good even though I was not able to try it.

Provider Response

WOW! Thank you so much for taking the time to provide us with your honest feedback! Our employees are absolutely great and they all take their jobs very seriously. They are there when you need their assistance and all have such lovely energy about their work. Thanks a million for sharing your experience with us! You are a GEM!

HS

5

March 28, 2018

I visited this facility

We went to the Élan Westpointe assisted living and memory care sections. The staff seemed very caring. The facility was very new and very trendy. The rooms were over the top and very beautiful. It did not look like an assisted living place. You would think you were in a hotel in the mountains. It's a very beautiful place.

Provider Response

Thank you for the great review! We are very proud of our community and keep it in tip-top shape for our residents. Thanks again for taking the time to share your feedback with us!

A Visitor

5

November 27, 2017

I visited this facility

Elan Westpointe's rooms were adequate. The facility and activities were good. The place is pretty new and nice.

Linda

5

October 10, 2017

I am a friend or relative of a current/past resident

I placed mom in the memory care of Elan Westpointe. They're fantastic, they're taking good care of her, and going above and beyond in making her happy. They take her to symphony orchestras. The food is more than sufficient, very well-done, and they have a very good chef. They have memory activities, all types of painting, artwork, Bingo, and social hours every Friday.

Visitor871551

3

December 27, 2016

I visited this facility

Élan Westpointe's price seemed to be very high in comparison to others. The guy that was showing us around commented that he didn't know if he could show us any apartments because sometimes people don't really like anybody looking at their rooms, which was ridiculous and a turn off. It didn't feel welcoming. We didn't even get to eat in the dining room because he didn't want to take up anybody's seat, which was a turn off, too. The facility was nice and the smallness of it was good for some people. It didn't have much; there wasn't a pool there. You get less square footage as well. They were also going through some company and employee changes. One lady showed me around, and when I went back a week later, she was gone. It seemed unstable, but they were going through a transition.

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Costs for Élan Westpointe in New Braunfels, Texas

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,505

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,995

Starting Price

Services and Amenities of Élan Westpointe in New Braunfels, Texas

Costs

  • Rent Plus Care Fees
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We do not offer companion suites

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals

About Élan Westpointe in New Braunfels, Texas

Step into the unexpected. Stunning, but casual. Elegant, yet comfortable. More like an urban lodge or boutique hotel than a traditional senior lifestyle community. At Èlan Westpointe, you’ll discover concierge-style services, resort-quality amenities, and a compassionate, respectful staff always at hand to offer assistance with daily living and specialized memory care.

Map of Élan Westpointe

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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