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Reviews of Horizons Senior Living
September 22, 2017
I am a friend or relative of a current/past resident
Less than 1 star? Staff very dismissive of family and resident concerns, family member walked around in pain for 3 days with no medical attention. Administrator in not licensed and has a very bad attitude.
January 21, 2014
I am a friend or relative of a resident
Buyers beware!! I would strong discourage anyone from using this facility for a family member who is unable to speak for themselves. The care my mother got was horrible!! We had staff who ran her arm into a wall (we think, as we never did get the truth from staff) and caused a skin tear. The facility staff would leave mom in her wheel chair all day, if family wasn't there to intervene. Food was placed in front of her and taken away, when staff knew she ahd to be fed. There was a med error where she was given another resident's medication by an acting assistant administrator. That assist admin was never written up for that error. When family would attempt to point out problems, we ran up against little willingness among staff to step up and give the kind of care family would except of a four thousand dollar a month facility. The owner of the facility even went so far as to state they give "excellent" care. That is far from teh truth. Use this facility for your loved one at your own risk.
About Horizons Senior Living
Horizons Senior Living is an assisted living facility in West Branch, MI that offers residents independent living options and daily support services.for more details on housing, services, and rates.
Map of Horizons Senior Living