The Gardens at Park Balboa Assisted Living

7046 Kester Avenue, Van Nuys, CA, 91405

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Reviews of The Gardens at Park Balboa | Assisted Living

Overview of Ratings

15 Reviews

May 29, 2015

By Caring107351250

I visited this facility

I went to visit The Gardens at Park Balboa, and it was not good. I thought it was actually very depressing and that the layout was dangerous. There were so many level changes like something would be carpet and then it would floor and then there would be stairs; you kept having to change the way you walk. I didn’t meet any staff on my tour, but it was a very depressing and dark facility. The rooms were very small and dingy.

May 22, 2015

By Allan7

I visited this facility

The Gardens at Park Balboa had a combination of both independent and assisted living. The staff was really good. It was clean and nice. They had a garden and some statues. The food was pretty good, and the dining room was nice. They were a larger facility.

February 28, 2014

By eleisaa

I am a friend or relative of resident

Dear:Resident service Director I just wanted to thank you again for your true kindness and professionalism combined is rare and beyond exemplary. You and your team working together with such care and precision all while gently explaining everything was something I shall never forget . You and the Gardens of Park Balboa were so very kind even offering us sandwiches and breakfast after the long night. Something I know you are used to . You have my profound gratitude as I know establishments are nothing without the leadership within. God bless you,Brittney,rosie and Miss Blanca. Respectfully and with profound thanks. Elyssa

November 29, 2013

By John.T

I am a friend or relative of resident

My mother recently passed away after a slow decline in health. She had lived at The Gardens for the past six years in relative comfort and with excellent care by the staff. We first saw that my parents needed to be in assisted living and had a long battle to convince my father to make the move. After his passing, it was a necessity. They had friends who'd lived there in the past, so were familiar with the facility. We met there, Abby Oppenheim, who graciously assisted with visiting, then processing my mother's settling into a small studio. There was room for her mementos and she could live comfortably within easy distance of the dining room. We met a number of the residents and as one can expect, found a variety of states of health and aging, but by and large, pleasant and happy people. The staff was most helpful at all times and I can only say that they were outstanding in their attention and assistance to Mom's needs. My lady-friend, a clinical dietitian with years of experience in similar facilities was immediately and favorably impressed as to the quality of the place. Late in my mother's stay, she needed to go to the secure, dementia unit, which is a part of the facility and readily accessible to visitors. This was easily done and still, most convenient. It's hard to think of anything not worthy of recommendation at The Gardens, from the administration, nursing, front office and dining room staff. I can name names throughout the staff, but rather than chance missing any, I will say that some were even more special to Mom and myself and they should know who they are! Their assistance and care made this whole experience a positive one.

August 21, 2013

By caring432

I am a friend or relative of resident

There are so many events that transpired over the last year my parents lived at this facility. Please be very careful if you are considering moving your loved ones with dementia here. There was a change of Directors and everything went bad. When we originally moved my parents in, the facility had a full time RN on staff. When the RN left shortly after we moved in, Marie, (a great facility director) hired a full time LVN to take her place. Over a year ago Marie was just gone, no notification from management, when I would ask where Marie was no one could tell us, not a letter, email, nothing. The facility was without a director for over 2 months before we were notified a new Director would be joining the Gardens. Several months after they hired Dana (with no previous experience as a director of a facility) the LVN was gone. No word from management, not a letter, email, nothing. When I spoke with the director she told us that she and one of the "med techs" were capable of covering the job of the RN/LVN and that they were not going to replace anyone in the position. Neither of them are medically qualified to take the place of an LVN or an RN. While most of the med techs are wonderful and caring, many other young caregivers do not have sufficient knowledge to care for seniors with dementia in the free community or in Safe Haven. My mother began having some behavioral issues that I, her doctor and Dana were trying to sort out. Dana suddenly began forcing our hand to move my mother to Safe Haven. She cut off my ability to speak with the med techs and said I had to go through her. She never consistently followed through on communicating important information so we could evaluate how my mother’s meds were working or not. After the multitude of emotional events Dana put our family through due to her lack of support and knowledge of helping a family traverse the terrain of a loved one with Alzheimer’s, along with her inability to take responsibility, and because they no longer had an RN or LVN, we decided it was in our parents best interest to move them to another facility. We simply had lost confidence and trust in them and they wore us down. We served formal notice via email to Dana and the owner of the facility on May 1st, 2013. About a week later Dana presented my father, a 97 year old sweetheart of a man with a notice to move to Safe Haven or be Evicted. This notice went on to list out various events with my mother as the reason for the need to move. My dad, a loving, honest, and hardworking man all of his life was beside himself with fear, confusion and grief. There was no reason under the sun that anyone with any compassion would do this to a senior who didn’t have the ability to comprehend what was going on. I had already given them our 30 day notice! This broke all of our hearts to see our father in such a state of depression. The owner of this facility backed Dana all the way at every turn. When we moved my mother and father out, I realized that they had lost her wheelchair. I decided to let it go and move on. I was exhausted. My mother died two weeks ago. I was shocked to receive a bill from The Gardens for $340.00 last week for services they say they didn’t charge us for.

January 24, 2013

By litt

I visited this facility

I been visitibg this facility since 2006. My grangmother lives there i love this place the staff are really caring and always ready to help. My grandmother enjoys to live there is like a big familu the feeling you get as soon as u enter is of a warm house. love it gardens keep the good job.

August 28, 2012

By drivelswivel

I visited this facility

The front desk employees seem to be on top of things. Except one girl who seemed to have no idea about the comings and goings of residents. I felt that the places is somewhat insecure because I am never asked to sign in or out when I pick up a resident and drive them off the property. I am never asked to sign a resident in or out. One time, I was physically assaulted by a man with Alzheimer's and the front desk worker apologized, saying it happens all the time. I've been to one room, it seems like a huge dormitory. The staff seems nice enough, although I do get a sense that the staff treats residents as "non-people", or treats them as lesser than themselves.
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    Photos of The Gardens at Park Balboa

    Features of The Gardens at Park Balboa


    • Rent Plus Care Fees
    • Entry Fee
    • Fee Structure Extra: We Offer A Month To Month Rental

    Room and housing options

    • 1-bedroom apartments
    • 2-bedroom apartments
    • Companion Suites: We Offer Companion Suites
    • Studio Apartments

    Dining options

    • In Room Kitchenette
    • Dining Room Shared Meals
    • Room Service For Meals


    • Beauty Barber Shop
    • Resident Transportation
    • Party Space
    • Garden And Patio
    • Resident Parking
    • Features Extra: Library

    Cleaning services

    • Laundry For Linens
    • Private Cleaning Services
    • Housekeeping
    • Laundry For Clothing

    Technology and entertainment

    • Cable In Rooms
    • Technology Extra: Emergency Call System

    Health services

    • Hospice Care
    • Medication Management
    • Pharma


    • Offsite Activities
    • Music
    • Games
    • Stories
    • Religious Services
    • Lectures Discussions
    • Fitness Room
    • Gardening
    • Arts And Crafts

    Financial guidance

    • Va Benefits Consultation
    • Financing Advice

    Guest services

    • Guest Parking
    • Guests At Mealtime
    • Overnight Guests


    • Respite Care
    • Minimum Age: 60 Unless Appropriate
    • Pets: Small Pets Allowed


    • Licenses: Licensed Assisted Living
    • State Licenses: 197602434

    About The Gardens at Park Balboa

    At the Gardens in Van Nuys, we believe in encouraging the growth of our residents as individuals, while offering personalized assistance and support when needed or desired. Residents experience the benefits of belonging to an engaging senior community with amenities, activities and companionship while knowing that assisted services are available around the clock, every day of the year.

    Residents and their families have the added security of knowing that Safe Haven, our secure unit for Alzheimer’s and dementia care is just steps away on the same property. In addition, residents have convenient geographical access to distinguished physicians and services at Valley Presbyterian Hospital, Sherman Oaks Hospital, and other acute care hospitals located in the San Fernando Valley. Our personalized approach allows residents to successfully balance an independent lifestyle with their needs for assistance and security. We have found that there are countless reasons why seniors thrive in our supportive community and wellness program.

    Map of The Gardens at Park Balboa

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