My father is in Park Vista. Actually, it is just down the road from my house. There is a lack of staff, and he is not treated like he should be. They are nice and everything to him, but his needs far outweigh the staff. There are two staff members each shift, and that is not enough for what he needs. He is falling, and we were told when they did the interview with him that there was plenty of staff and that they would be watching him, and the falling would not occur. He fell the very first day he was there, and I was like, "How did this happen?" So he has gone to the emergency room and had to have the EMTs called out. No, there is just not enough staff. I am very disappointed.
The one good thing is that he actually likes the food. He gets fed there, and that is not even an issue, but the actual care is bad. It is not a memory care center. Even though they say that's what it is, it is not. The rooms are not clean. There is plenty of room there, but the housekeeping is not good. They don't clean up. He pees on the carpet, and it stays there. It smells like urine, and the bathroom is indescribable. They are just nasty.
I have never seen any activity at all. They need staff members who are qualified for memory care unit and people who have Alzheimer's, and they need like a skilled nursing facility there. It is more assisted living and that is not what we were told it was going to be. He is pretty much on his own until something happens, and then they'd step up and help. They give him his medication, which I am thankful for, but the simple thing of combing his hair -- he was immaculate, he has always been a clean guy and everything around him clean. And when I walk in there and smell pee, it is ridiculous, or he's peed on himself and doesn't get changed. My dad deserves better than that, and this facility is not the place for him to be. It is very frustrating. He has gotten out, and this is supposed to be a secure place. I understand the fire hazard door and how that has to be, but he was actually outside the facility, walking down the sidewalk or actually stumbling -- because he doesn't walk -- next to a busy road. When the staff went to appear out the door, they didn't see him immediately, so they came right back in. And it wasn't until a spouse of one of the staff members was driving down the road that he noticed there was a gentleman stumbling down the sidewalk. Then, he told his wife about it, who immediately got in the vehicle and went down the road to pick up my dad. So the security is not well at all. They don't respond to alarms. I've been there several times and had to pull the cord just to have a nurse or the aide come in -- they're not nurses, they are aides -- and it is a good 10 to 15 minutes before someone finally responds.