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Sunrise of West Essex

47 Greenbrook, Fairfield, NJ 07004

(800) 558-0653

Verified Partner

3.89

(19 reviews)

Offers Assisted Living and Memory Care

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Reviews of Sunrise of West Essex in Fairfield, New Jersey

3.89

(19 reviews)

  • Facility

    4.0

  • Staff

    4.3

  • Food

    3.3

  • Activities

    4.7

  • Value

    4.7

Reviewer#DT0130

1

February 3, 2023

I am a friend or relative of a current/past resident

My sister's a resident of Sunrise of West Essex. We are not happy where she is. I have been trying for 3 hours today to even get to talk to her on the phone and have not succeeded. I spoke with the head nurse of their facility, and I tried to speak to the one that's on the floor, but that person has not returned my call for 2 hours now. Did not return it from yesterday either, for that matter, and she got COVID in the facility. I pay for a personal caregiver to come in every day and work with her because she's getting no mental exercises. They're not doing any therapy of any kind, and she's just sitting like a bump on a log watching TV most of the time. Now and then, she joins their sing along and that's it as far as I can tell, and from what they've said. All of them seem nice when you do the tour, but their rooms are small. I was told that she would go into a two-bedroom. After a month of being in the studio, they haven't moved her. She's still in the studio, and I can't bring her furniture in until she has more room somewhere. She's in memory care. They wouldn't put her in assisted and everything. She's going downhill, not uphill, because she's doing absolutely nothing except once in a blue moon. They can't make her go to any of these activities, but they haven't been able to get her to voluntarily go to any activities in memory care. They will not take her upstairs, and I've asked several times for them to take her up to the assisted living exercises. A staff member would have to go with her, and they say they're short-staffed, so she's getting no exercise. If she sits on a chair and just moves her arms, that's not exercise. It's one room, and it has a twin bed against a wall so that it doesn't take up as much room. It has a chair next to a nightstand, and a little table next to the windows. It does have a dresser against the wall that faces her bed, a sink, a refrigerator, and a bathroom. As you walk into the unit, there's a table and two chairs. Now, I had to rent all that furniture for $300. That's a bed, a nightstand, and two chairs in the room. Then two fold-up type chairs next to the table where she could sit down, or somebody could sit down to eat something. There is a closet, of course. But it's one square room basically, with a bathroom. They just finished replacing some carpeting in the lobby area, which was hideous. The new carpeting isn't much better, it's ugly as can be. The furniture looks pretty old. It has a lot of nicks and so forth, scraped-off areas, and all that. That's what I'm paying for the $300 a month, for her to have those few pieces of cheap furniture. My sister's furniture has to be brought up from Florida, and I can't bring it up until I have a good place for her because this is not going to handle any of her furniture except the bed, a couple of chairs, and a small dresser. For the first several weeks that she was there, they were using paper plates and plastic forks, spoons, and knives. If a spoon was missing and you needed it for ice cream or Jell-O or something, you'd have to ask for it. Many times they did not bring all three to the table for everybody, and they were using paper plates and cups even for several weeks. Now they're starting to use real silverware and real plates and so forth. They said their dishwasher wasn't working when she first moved in. I started complaining, and that's when they got their dishwasher fixed. I don't know if anybody else was complaining, but I was, and I'm not paying $10,000 for her to have plastic and paper unless it's a harmful thing to her. Otherwise, she should be in a room with somebody feeding her. She was out in the area where they had served the food. It's also the area where they have their activities. There is a little separate area for the food. There is no dining room or anything like that, it's all part of this one area. They don't take them for walks unless maybe the resident says, "Will you take me for a walk?" They've been short-staffed ever since I put her in November to the point that they don't even answer the phones. It's not the phone in the room, it's the phone in their office, which is right across from my sister's room. She's in between a bathroom and a closet, and then immediately across from her is the office for the unit. Some of the staff are helpful, but they are not in charge. I did taste one of her meals and it was bland. It had no flavor, and I didn't like it. But at least my sister eats some of the food. One thing good about them is that they've got somebody that sits at a desk away from the front door. The front door is locked, both going in and coming out. You cannot get out without the one at the desk letting you out, and you cannot come in without the same thing happening.

Provider Response

Hello Reviewer#DT0130, Allow us to take a closer look at this for you. Please contact us with your information so we're able to best assist you. Thank you.- The Sunrise Team

Bob Kaznica

5

October 17, 2022

I am a friend or relative of a current/past resident

My mother has been a resident of Sunrise a few years now. We looked into a lot of facilities. The price of care facilities can be high but I found sunrise to be the most economical of the quality facilities. The price is reasonable a d the service is excellent. I would encourage anyone looking for a facility for their love ones to consider Sunrise

Provider Response

Hi Bob, Thank you for the wonderful things you said about Sunrise of West Essex and the dedicated care givers and team members. Our residents are part of the Sunrise family and we take enormous pride in having the privilege to take care of them.

Richard

4

October 3, 2021

I visited this facility

Sunrise of West Essex was a much older place, but it's quaint. It was very limited in space, and there were not a lot of amenities. It was only two floors, so it wasn't a very big facility. The staff was friendly and attentive. They had painting classes or arts and crafts activities. The place was clean too.

William

4

August 27, 2019

I am a friend or relative of a current/past resident

Sunrise at West Essex is a clean and well-managed community. My dad's accommodation there is spacious, has good lighting and many windows. They have a hairstylist or barber on-site. And my dad likes the food there, I've also tried it and I think it's good. They also provide good communication between the staff and the family.

Audrey

4

May 31, 2019

I visited this facility

Sunrise of West Essex seemed very nice, but it wasn’t a fit for my aunt. They have nice, pleasant people. They have shared apartments, so you do not have a private bedroom. It was all open, there’s no privacy, and you would have to go to studios, or one-bedroom if you want one. They have activities, and they have rooms for Medicare.

Happy t

3

October 26, 2015

I am a friend or relative of resident

Don't be fooled by what they say to you during a tour. Looks can be deceiving. The place is beautiful. The food sounds good but tastes horrible, it's saddening that these residents pay a fortune and can't have a nice tasting me (I've ate there a couple times). The care managers are quiet rude when you ask them to do something for your loved one. The executive director does not know what he is doing and there is rarely any fun. Residents get charged for EVERY LITTLE THING. I heard a resident complaining that they had pain and a care manager replied with ' okay okay' rolled her eyes , completely avoiding her pain( reminiscence resident ). They put on a fake show when touring new comers. Not worth the money in my opinion.

Amy34

5

January 19, 2015

I visited this facility

Sunrise of West Essex was very nice. I would have been happy having my mother there, but we chose the other Sunrise just because it was closer to me.

Caring9944

5

October 22, 2014

I visited this facility

Sunrise is a very nice facility, the staff was very friendly, and the dining room was very nice. The lady was telling me that they had recently renovated, and everything was very nice.

Patricia89327750

5

July 29, 2014

I visited this facility

I was very pleased with the Sunrise facility. The residents seem very happy. I actually ran into a family friend whose mother and grandmother are residents there; I had no idea. My husband is doing much better now, but if the time would come, I would definitely consider there. The staff is wonderful. Their food looked and smelled absolutely fabulous, and the residents were talking about how wonderful it was. They have movies, casino nights, and they go shopping. They have an outside vendor that comes in and sells some goods. They have yoga, some sort of exercise, so it really seems like it's very good. Overall, it just gave a sense of being at home.

Caring78527850

5

March 27, 2014

I visited this facility

Sunrise was clean. It was very nice. Everyone was personable and inviting. They toured us around and offered us refreshment. They were very accommodating with my aunt, who asked a lot of questions.

mommy223

5

September 1, 2013

I am a friend or relative of resident

Sunrise at West Essex by far sets the standard for senior care. When I walked in I was great by almost every employee. My Mom looked great all the time, and they took great care of her. I recommend Sunrise to all my friends.

NJhamster

5

September 1, 2013

I am a friend or relative of resident

I feel at ease with my aunt there.

May0389

4

August 27, 2013

I am a friend or relative of a resident

We chose Sunrise of West Essex for my mother-in-law because I was a local in the area and it had a nice feel to it. The atmosphere had a nice homey feeling and there were a lot of activities. They took care of the residents. It was an all-around nice place compared to the others. I would recommend this facility though it was a little expensive.

rosie2

3

October 12, 2012

I am a friend or relative of resident

Workers are attentive. However, I would ask how many are available from the 10 p.m. shift to 6 a.m. In other words, how long does it take for someone to respond to a pull cord during those times. Also, I read where someone said there are snacks out. There used to be fruit as apples and bananas. This is no longer the case and instead there are packaged saltines and graham crackers. The food is about equal to hospital food, and could be healthier. There are things to do to socialize but the resident must have the capacity to join as in bingo, discussion groups etc. About once a month there is a music program. Individually the workers I found caring...agaIn these are the ones during the day when I visit. There have been problems at this facility during times when there are power outages. This may be unavoidable but there is emergency lighting only in halls at that time. Perhaps someone could question them about a generator. The composition of the residents is mixed and probably leans more to needing more assistance because of the alzheimer unit in another part of the residence. In other words, people stay in assisted living till they need the other wing.

niteb4xmas492

3

April 26, 2012

I am a friend or relative of a resident

I felt uncomfortable at times because most of the patients have dementia or Alzheimers so it was hard to handle this. The staff did not pay much attention to me they were more focused on the patients and doing their job. With these residents I would play board games and take them for walks around the area. Most of these people were not allowed to leave at all, unless they were attended. Also, the food was horrible, and they knew this. They had no other choice of food,

Columba

1

February 26, 2012

I visited this facility

From what I've observed, the Facility shows little or no interest in residents. From what I've found, they charge for every little thing and it winds up costing a fortune to have a loved one there!!!

Provider Response

We take your comment very seriously as the safety and well-being of our residents if our top priority. Please contact Information@SunriseSeniorLiving.com with further details. Thanks, The Sunrise Team

gabbi one

2

January 7, 2012

Other

Don't expect total attention for your loved one as they tell you... There is lack of communication. They charge for every little thing..

SlyJacqu

5

June 22, 2011

I visited this facility

Sunrise at West Essex was the nicest of all assisted living homes that I have visited. The staff was extremely friendly when giving me a tour. The residents were all dressed neatly and appeared to be happy and enjoying the company of others around them. There is a dog living in the assisted living facility which also helps give a home feel to the place. For meals the food looked and smelled delicious. Sunrise at West Essex sets the standard that all other assisted living facilites should try and duplicate.

purpledolphin

5

May 10, 2011

Visited this facility

Sunrise at West Essex looks more like a gracious old Victorian home than a senior care facility. I loved the big front porch area, friendly cats, classic furnishings and the personal vintage photos of the residents when they were younger. The staff seemed genuinely warm and caring - I noticed how often staff members would put an arm around a resident or a hand on a resident's shoulder. The residents looked happy and well cared for. Although they were not all in good health, everyone was dressed nicely and had their hair styled neatly. Little cakes, cookies and coffee were being served in the bistro area, where it seems snacks are always available. Fresh fruit, crackers and raisins were on the counter for whoever might get hungry. This place has lots for the residents to do! They have shopping trips, exercise and live entertainment, as well as a nice selection of books and movies.

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Costs for Sunrise of West Essex in Fairfield, New Jersey

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$7,722

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$11,978

Starting Price

Services and Amenities of Sunrise of West Essex in Fairfield, New Jersey

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals

About Sunrise of West Essex in Fairfield, New Jersey

Focusing on your unique needs and preferences, Sunrise Senior Living takes a holistic approach to senior care. With us, you can expect consistent yet individualized care rooted in evidence based research and theories of aging. From personalized programming to quality dining, we concentrate on your individual wellness and well-being so you can live life exactly how you please.

We remain firmly focused on promoting the safety of our residents, and are taking rigorous measures to help maintain their health during this time. Sunrise CareConnect, our electronic health record system, allows physicians to track residents' care, medication protocol, and progress notes remotely. In addition, we are facilitating telehealth visits with health care providers, minimizing the need for external office visits.

At Sunrise, championing quality of life for all seniors is our mission and is carried out by every Sunrise team member. Based on resident surveys, consumer insights, and industry metrics, national programs have recognized Sunrise's efforts and our commitment to quality care.Sunrise communities have earned more than 280 National Quality Awards - more than any other assisted living provider. To learn more about our award winning communities, a full listing of the company's recipients can be found on Sunrise's National Quality Award page.

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