COVID-19 Update: Since the medical alert industry is considered to be “essential” during the COVID crisis, monitoring and customer service centers are still open and ready to help. To learn more about how a medical alert device can help keep you or your elderly loved one safe and connected during this pandemic, take a look at our list of essential products for seniors during COVID-19.

Medical alert systems provide the peace of mind that comes with knowing that emergency assistance can be summoned with a simple push of a wearable help button, making these devices popular among seniors, people with disabilities and those with medical issues or safety concerns.

Most medical alert systems are monitored by a 24/7 call center, which means an emergency operator answers every time the help button is activated. The operator speaks with the caller through a speakerphone on the medical alert system, assesses the situation and dispatches whatever assistance is needed.

What is the GetSafe Medical Alert System?

One of the major downfalls of most monitored medical alert systems is the fact that users need to either wear or carry a wireless help button at all times. This can be an issue for seniors who may have trouble remembering to wear their medical alert pendant or wrist button, while some folks may simply dislike the idea of having a help button around their neck, on their wrist or in their pocket.

To address user compliance concerns that come with wearable medical alert devices, Bay Alarm Medical has developed medical alert systems for GetSafe that include voice-activated support buttons designed to be installed throughout the home. GetSafe’s lineup includes a wireless in-home emergency monitoring solution that works without wearable help buttons, and a mobile 4G LTE help button provides coverage nationwide.

In this guide you’ll find in-depth information about GetSafe’s voice-activated medical alert system, including a detailed breakdown of the costs and features of this innovative in-home personal emergency response system.

Best Features of GetSafe Medical Alert

What makes GetSafe stand out is the fact that in-home subscribers can trigger a call to a GetSafe operator by simply saying “Call 9-1-1, call 9-1-1” within range of the in-home base unit or a voice-activated mini console. This feature eliminates the need for a wearable medical alert pendant, making this system ideal for those either unable or unwilling to wear a personal call button.

GetSafe’s in-home system includes a 4G LTE base station with a speakerphone, one or more voice-activated wall buttons and one or more manual wall buttons. In-home GetSafe subscribers can also opt to add monitored smoke detectors, a voice-activated/pull-cord help button, a personal help button and a fall-detection pendant. GetSafe’s medical alert systems are connected to a 24/7 emergency monitoring center via AT&T’s 4G LTE cellular network, which means subscribers don’t require a landline phone.

It’s important to note that GetSafe subscribers are connected to the GetSafe monitoring center when they trigger a call for help, and if 9-1-1 is needed, GetSafe operators contact emergency services on behalf of the subscriber.

GetSafe Medical Alert Pricing

Unlike many other medical alert companies that rent or lease their equipment to customers, GetSafe subscribers need to purchase their equipment upfront. The monthly monitoring fee is $24.95 regardless of the size of the in-home system, and anyone in the home can use the GetSafe system to call for help. No contracts are needed, and subscribers can cancel at any time.

The GetSafe starter package costs $99 and includes a base unit, wireless voice-activated help button and standard push-to-talk wireless help button. This system is designed for small studio or one-bedroom apartments, while the GetSafe standard package costs $229 and includes three push-to-talk help buttons and two wireless voice-activated buttons to cover a two- or three-bedroom home. The Select package is designed for larger houses and costs $359.

Subscribers can also create their own customized GetSafe medical alert system by purchasing extra voice-activated wall buttons and push-to-talk help buttons. Personal help pendants ($25) and fall-detection pendants are also available as well as a lock box ($30), smoke detector ($80) and an extended warranty on the GetSafe devices ($5 per month).

The mobile GPS-enabled help button costs an extra $30 per month, plus $10 for fall detection and an additional $5 per month for a caregiver GPS tracking app. Each subscription includes a free Vial of Life that can be used to document essential medical information in case of an emergency.


Starter 0-1 Bedrooms


Standard 2-3 Bedrooms


Select 4-5 Bedrooms


Upfront equipment cost


$99


$229


$359


Included devices


Base unit
Voice-activated help button
Push-to-talk help button


Base unit
Two voice-activated help buttons
Three push-to-talk help buttons


Base unit
Three Voice-activated help button
Five Push-to-talk help button
One PIN-protectedLockbox


Monthly medical alert monitoring cost


$24.95


$24.95


$24.95


Fall detection


+$25 one-time fall-detection pendant purchase
+$10 per month monitoring fee


+$25 one-time fall-detection pendant purchase
+$10 per month monitoring fee


+$25 one-time fall-detection pendant purchase
+$10 per month monitoring fee


GPS location tracking


+$30 per month


+$30 per month


+$30 per month


Optional add-ons


+$5 per month caregiver tracking app (with 4G LTE mobile button)
+$100 per voice-activated, pull-cord equipped help button
+$30 PIN-protected lockbox
+$80 monitored smoke detector


+$5 per month caregiver tracking app (with 4G LTE mobile button)
+$100 per voice-activated, pull-cord equipped help button
+$30 PIN-protected lockbox
+$80 monitored smoke detector


+$5 per month caregiver tracking app (with 4G LTE mobile button)
+$100 per voice-activated, pull-cord equipped help button
+$80 monitored smoke detector


Pros and Cons of GetSafe Medical Alert Devices and Services

Overall, GetSafe users tend to be happy with the devices, call response services and fixed monthly price for monitoring. Despite the largely positive reviews, potential customers should take the time to read through the following pros and cons to decide if GetSafe medical alert is the best option for themselves or their loved ones.

GetSafe Medical Alert Pros:

  • GetSafe is the only in-home medical alert system designed to work without the use of wearable pendants or wrist-style help buttons
  • Subscribers can trigger a call to the GetSafe monitoring center by using their voice, pulling the cord on a cord-equipped wireless help button or pressing the help button
  • Fall detection is available as an add-on option
  • GetSafe devices connect to AT&T’s 4G LTE wireless network, so users don’t need a landline phone
  • GetSafe in-home medical alert systems can be customized with extra help buttons, smoke detectors and wearable pendants
  • Vial of Life included free with every system
  • GetSafe doesn’t require a monitoring contract, and the monthly fees are the same for all base systems
  • GetSafe is owned and operated by Bay Alarm, one of the nation’s top home security providers

GetSafe Medical Alert Cons:

  • Customers need to purchase their GetSafe medical alert equipment, and costs start at $99
  • Monthly monitoring fees are moderately higher than many comparable medical alert companies, including Bay Alarm Medical
  • Extra monitoring fees for fall detection, the caregiver app and GPS tracking can add up
  • Unclear what the battery life is in the wireless help buttons
  • Because the system works on a cellular network, service may be unavailable in areas with poor cellular coverage
  • Monitoring costs could increase over time

GetSafe Medical Alert FAQs

Where is GetSafe’s medical alert service offered?

GetSafe is available nationwide in areas covered by the AT&T 4G LTE cellular network.

Does saying “Call 9-1-1” twice trigger a call to the police, fire or ambulance through GetSafe?

No.

When a GetSafe subscriber activates their medical alert system, a call is placed to the GetSafe call monitoring center. An emergency operator speaks with the subscriber through the speakerphone on the help button or base unit, and if first responders are needed, the operator will call 9-1-1 on behalf of the subscriber.

How does the optional fall detection work?

GetSafe subscribers can purchase a fall-detection pendant that links with their in-home base unit. The pendant is equipped with sensors that trigger a call to the monitoring center if the wearer suffers a sudden fall. The same feature is available on GetSafe’s 4G LTE mobile help button.

Where should the wireless GetSafe help buttons be placed?

GetSafe recommends placing voice-activated and/or push-to-talk help buttons throughout the home to ensure complete coverage in the event of an emergency. Subscribers may want to install their buttons in high-risk areas, such as the bathroom, stairways and kitchens, as these are places where seniors are most likely to experience a fall or medical emergency in the home.