COVID-19 Update: Since the medical alert industry is considered to be “essential” during the COVID crisis, monitoring and customer service centers are still open and ready to help. To learn more about how a medical alert device can help keep you or your elderly loved one safe and connected during this pandemic, take a look at our list of essential products for seniors during COVID-19.

Bay Alarm Medical is one of the top-rated providers of monitored medical alert systems in the United States. The company offers a variety of personal emergency help buttons and systems, including a basic in-home system, a mobile 4G LTE pendant with GPS location tracking and an innovative in-car medical alert device that automatically calls for help in the event of a crash.

To help you decide if Bay Alarm Medical is the right provider for your specific needs, take a look through the following FAQs.

How much does a Bay Alarm Medical panic button system cost?

Bay Alarm Medical personal emergency response systems start at $19.95 per month, and their most expensive system costs $69.95 per month. These fees include use of the hardware and 24/7 access to a monitored emergency call center. Subscribers can opt to add a PIN-protected lockbox, extra wall-mounted wireless help buttons and automatic fall detection.

Monitoring costs are billed on a month-to-month basis and payments are automatically processed through a credit card or debit card. Bay Alarm Medical offers periodic time-limited specials that may include discounted monitoring rates and extras, such as free shipping.

Where is the Bay Alarm Medical monitoring center?

Bay Alarm Medical operates two monitoring centers located in Rexburg, Idaho, and Ogden, Utah.

Does Bay Alarm Medical offer automatic fall detection?

Yes. This feature uses a specially designed medical alert pendant with sensors that detect when a user suffers from a sudden fall. When a fall is detected by the system, a call to the emergency monitoring center is automatically triggered without any input from the user.

Automatic fall detection is offered as an upgrade on the in-home and On-The-Go medical alert systems.

Can I bring my Bay Alarm Medical with me on vacation or while visiting family?


Bay Alarm Medical’s in-home medical alert systems can be plugged into any standard landline phone anywhere in the United States, while the 4G LTE GPS button and In-Car medical alert systems work anywhere in the U.S. that AT&T cellular service is available.

Will my health insurance cover the cost of a Bay Alarm Medical system?

Many long-term care insurance policies cover the cost of medical alert systems, such as the ones offered through Bay Alarm Medical. Consumers should verify their insurance coverage before signing up for a medical alert service, as reimbursement policies vary between providers.

Is GPS location tracking available through Bay Alarm Medical?


GPS location tracking is included with the On-The-Go and In-Car medical alert systems. This feature provides the Bay Alarm Medical monitoring center with real-time location information that can be relayed to first responders in order to ensure help arrives as quickly as possible.

Do I have to sign a contract for Bay Alarm Medical monitoring service?


Bay Alarm Medical services are billed on a month-to-month basis, and there are no contracts or cancellation fees.

My loved one won’t wear a medical alert pendant — is there a voice-activated Bay Alarm medical alert system?

With the exception of the In-Car system, all Bay Alarm Medical systems come with a wearable medical alert button that’s either mounted on a wrist band or pendant.

Bay Alarm is a family-operated company that owns GetSafe, a medical alert company that sells voice-activated monitored medical alert systems.

Do I have to recharge the battery in the help button?

Bay Alarm Medical’s in-home help button comes with a built-in battery that’s rated to last for up to five years, while the in-home fall-detection battery is rated to last up to two years. The in-home base station is equipped with a backup battery that powers the system for up to 32 hours in the event of a power outage.

Does Bay Alarm Medical offer free spouse monitoring?


A roommate, family member or spouse living in the same household can be added to any Bay Alarm Medical in-home system for free. Subscribers simply need to purchase a second wearable help button that links with the existing base unit.

The On-The-Go and In-Car medical alert systems are designed for use by a single subscriber.

Who should consider getting a Bay Alarm Medical panic button?

While many medical alert systems are geared towards seniors, Bay Alarm Medical systems are designed for use by anyone who wants the added peace of mind provided by a personal panic button.

The in-home Bay Alarm Medical systems are suitable for seniors who want an affordable, simple medical alert system that provides coverage within their home to help them stay safe and independent.

The 4G LTE mobile help button is ideal for active adults, lone workers and anyone who needs protection at home and in the community.

Bay Alarm Medical’s innovative In-Car medical alert system is specially designed for use in a vehicle, making this device perfect for drivers who want a mobile GPS-enabled crash detection system backed by a 24/7 emergency monitoring center.