ADT Medical Alert FAQs
COVID-19 Update: Since the medical alert industry is considered to be “essential” during the COVID crisis, monitoring and customer service centers are still open and ready to help. To learn more about how a medical alert device can help keep you or your elderly loved one safe and connected during this pandemic, take a look at our list of essential products for seniors during COVID-19.
After researching the best medical alert systems, many seniors decide to go with an ADT medical alert device. ADT is a trusted company with more than 145 years of industry experience, and products are thoroughly tested by a team of engineers before they hit the market. Products have a money-back guarantee, so you can choose a medical alert system with confidence, and service is available around-the-clock.
ADT offers medical alert systems for in-home and on-the-go use. You can also purchase fire detectors, security systems and video doorbells for peace of mind no matter what life brings. Learn more about monitoring your health with a medical alert system from ADT by browsing the commonly asked questions below.
What Is an ADT Medical Alert System?
An ADT medical alert system provides around-the-clock protection for elderly adults. When an emergency occurs, seniors can reach an operator quickly, and calls are generally answered after just a few rings. ADT medical alert systems also notify a predetermined list of caretakers, loved ones or medical professionals for subscribers.
Several styles of medical alert systems are available, including wristbands and neck pendants. Seniors can also monitor their health through the ADT Go mobile app.
Who Can Benefit From an ADT Medical Alert System?
As adults age, they may find it difficult to perform some tasks due to joint pain, changing vision or side effects from medication. This may result in slips, trips and falls. Left untreated, these falls can result in long-term complications that could have been prevented with prompt medical care. An ADT medical alert system connects subscribers with call center operators and loved ones during times of crisis, so they’re never left unattended when they need help.
ADT products also provide peace of mind for caretakers of seniors with dementia or Alzheimer’s disease. Mobile devices with automatic fall detection ensure loved ones are protected no matter where they go, and GPS tracking makes it easy to locate active adults quickly.
How Much Do ADT Medical Alert Systems Cost?
Monthly subscription costs range from $29.99 to $39.99 for ADT medical alert systems, and customers receive a fixed rate that never changes unless they cancel services and resubscribe at a later date.
- The Medical Alert Basic costs $29.99 per month
- The Medical Alert Plus costs $35.99 per month
- The On-The-Go costs $39.99 per month
These prices don’t include the cost of additional accessories or special features.
What Is the Medical Alert Basic?
The Medical Alert Basic is a medical alert system that relies on a landline connection for in-home monitoring within a 300-foot range. It also monitors the temperature in your home.
Subscribers can press a generously sized button on their wristband or pendant for help.
What Is the Medical Alert Plus?
The Medical Alert Plus provides in-home protection that extends to the porch or patio for up to 600 feet. No landline is required, and as with the Basic plan, seniors can choose from a wristband or pendant. This device also monitors the temperature in your home, and optional fall-detection monitoring is available.
What Is the On-The-Go Medical Alert System From ADT?
The On-The-Go medical alert device from ADT is powered by an AT&T cellular connection, giving you the freedom to explore your home or community safely. You can choose from a wristband or pendant.
GPS tracking helps loved ones or medical professionals find you quickly during an emergency, and optional fall-detection monitoring is available for subscribers.
What Are Some Common Features That ADT Medical Alert Systems Offer?
ADT provides durable, dependable medical alert systems. Regardless of which subscription plan you choose, you can expect to receive 24/7 monitoring from a waterproof device. The base stations each have a backup-battery life of at least 30 hours, so you remain protected during a power outage.
All devices have at least a 300-foot range and are backed by a lifetime warranty. Two-way communication is available between call center operators as well as friends or family. Flexible payment plans are available, and prices never change during your time as a customer.
The Medical Alert Plus and On-The-Go devices have an optional fall-detection feature for subscribers.
What Is the Cancellation Policy for ADT Products?
Seniors aren’t locked into a long-term contract with ADT and can cancel their monthly plan at any time. Medical alert systems are protected by a lifetime warranty that covers repairs and replacements, and some ADT products have a 6-month money-back guarantee.
Are There Any Additional Fees for ADT Medical Alert Systems?
ADT products have a $9.99 monthly fee, but you can get this waived if you choose a quarterly or annual plan rather than a monthly one. One-day shipping is free for new subscribers, and there are no activation fees or equipment charges.
Fall detection is an optional feature that may require an additional fee.
Is Protection Available 24 Hours a Day?
ADT call center operators work 24 hours a day, 7 days a week, to address any emergencies that occur. Seniors can also contact caretakers or loved ones via a two-way medical alert system.
How Can You Purchase a Medical Alert System From ADT?
ADT medical alert systems are available online. You can also call the company and request service.
ADT offers dependable products with budget-friendly prices. Safeguard your health with a medical alert system from this trusted company, whether you need in-home monitoring or on-the-go protection.