Food is terrible. Caregivers are understaffed and there is too much turnover. Residents are overwhelmingly nursing-home ready so no good socialization for my more with-it mom. Building is old and needs more than just patching up. Leadership spends a lot of time in meetings or out of the building. Impaired residents are sometimes left in the dining room waiting for someone to take them to their room. Sometimes over an hour. Had to put my mom in hospice care to ensure her meds and care were coordinated properly. They have lost linens, forgotten to wash clothes, not properly trained staff to handle delicate situations with regard to residents. Continuity is not good between shifts and due to high turnover. Atmosphere is tense and guarded amongs caregivers. And did I say the food was awful? Multiple meetings with management have produced no long term improvement.
Provider Response
We are sorry to hear about your experience at our community. We take your comments very seriously and would like to speak with you further. Please email information@sunriseseniorliving.com with your contact information so that we can reach out to you. Thank you, The Sunrise Team
