Reviews of Cumberland Village Care and Rehabilitation Center
March 10, 2018
I am a friend or relative of a current/past resident
My father is a resident and he is terminal. They do not have phones in the room and my dad does not have a cell phone. I live out of state and want to be able to speak to my dad but on numerous occasions I have called and was told that he was resting or that they had just given him his meds. I was also told they would have him call me by numerous employees and have yet to hear from my dad in about three or more weeks. I think that it is absolutely wrong and unacceptable to be kept from speaking with my dad. I don't know where the ball is getting dropped but it is a ridiculous mess. On one occasion I had to call the number 15 times to get someone to answer the phone just to be placed on hold and the call got disconnected. So I called back with no exaggeration another 10 times before an employee answered and let me know they would have my father call back. I would not recommend this place to anyone who is not able to go to the facility and check on things for themselves or wants to be able to speak with a loved one that does not have a cell phone!!!
March 30, 2016
I am a friend or relative of resident
My Mother in Law was there for about 3 weeks for rehab. The room always had a smell. Maintenance was poor. The nursing assistants walk the hallways which is good, but when a patient rings for one of them, they are slow to respond even when they aren't with anyone. This could be managed a lot better. As for the Rehab, It's a joke. When someone is there for strictly rehab I think it should be more than 20 or 30 minutes a day and by all means more than a couple times per week if the patient is to ever have a chance of leaving this place. Must be a money thing. Last but certainly not least the place is extremely LOUD!!! Come on employees, these people need their rest and sleep. The least you could do is close their doors and still look in on them. How much does it take to open a door? I gave it 3 stars, but that was kind.
January 31, 2014
I am a friend or relative of a resident
My mother has been in Cumberland Village for two years now. I chose this because I can go there everyday. The people are familiar and so far, they have been extremely good with my mom. She's by herself in a room and she has a dresser, a TV. It is also right by the nurses station. With regards to the staff, the ones that are working with Mom are very good. They're very conscientious. The nursing staff is very good. They work with you, e.g., if you have a problem, they take care of it. Their social services are wonderful too. Mom is in an advance stage of Alzheimer's, so when she's cognitive and awake enough, they give her solid food. When she's not, they give her pureed. They also give her Ensure in between times because we're trying to get her weight back up. So they are very helpful about trying to do that.
Features of Cumberland Village Care and Rehabilitation Center
Medicare (ratings last updated: 03/01/18)
- Medicare Provider Number: 445276
- Ownership Type: For Profit Corporation
- Date Certified: 02/01/2018
- Resident Capacity: 182
About Cumberland Village Care and Rehabilitation Center
Cumberland Village Care and Rehabilitation Center is a nursing home in Lafollette, TN that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Cumberland Village Care and Rehabilitation Center