Our family member and our family have absolutely nothing positive to report about this center. (1) First and foremost, the center has absolutely no security at the main entrance/exit. Visitors are asked to sign in, but photo IDs are not checked/visitors not screened. Absolutely anyone can enter and access your family member and his/her room. (2) This facility is SHORT-STAFFED by their own confession as well as our direct observations. (3) Within the first few days, our family member had an accident and fell to the floor even though the staff had been informed that their patient was at high risk for falling and was already suffering from a prior fall. (4) Their idea of engaging patients is to put the mobile patients into a room to watch a movie. There are no organized activities such as music therapy. (5) The facility has a lack of organization and communication from the top, down. (6) They were quick to push psychotropic medication for our family member without thorough evaluation of medical history. (7) It is extremely difficult to reach staff by telephone--from the administrator (who never returned a phone call--down to one of the social workers and the floor's nurse's station. Even the front desk staff were frustrated when they were unable to reach co-workers by interoffice telephone. (8) The meals looked to be the cheapest, most high caloric garbage you can imagine. (8) The facility has no on-site dedicated physician. The dr. rotates between facilities. Therefore, when our family member fell, only a nurse evaluated our family member for injuries. Our family member was not taken to a nearby hospital for evaluation or x-rays. (9) A few of the staff members are very sweet and kind. However, they are overworked and cannot give your family member one-on-one time due to the staffing shortage. Their schedules also rotate, which is confusing for the patients. Forest Hill is a throw-back to the eras when nursing homes were unregulated and patients were mistreated/neglected. We transferred our family member out of this "rehab" center and into another center, a place where healing can actually begin.