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Reviews of Atria Carrollton
Bill25 August 13, 2013
I am a friend or relative of a resident
Atria was absolutely terrible. My wife is a phasic. She has front temporal lobe dementia, so she doesn't talk. They ended up causing her all kinds of trouble. There were all kinds of bruises, she was dirty and not bathed like she should have been. They had some activities, but I thought they were very limited. The residents spent most of the day watching television. They would play bingo once in a while.
My wife was actually hysterical the day I picked her up. If my personal trainer had not been there to help that day, I wouldn't even know that she had problems. She had black and blue marks on her feet, her hands, back, and on her hip. It was an awful place. I'm just totally upset with the entire environment over there.
Please accept our deepest apologies for your experience with our community. I want to assure you that our residents should be receiving the highest quality of care and enjoying over 200 events and activities per month. Your review will be sent to the appropriate staff, and we would like to speak with you personally if you are willing. Please contact us at email@example.com and include the Atria community name in your subject line.
Ftd_Family July 20, 2013
I am a friend or relative of resident
We had such high expectations for this facility. It was our first choice due to small memory care facility, fantastic tour, room layout, and dynamic administrators we met on tour. In less than 5 months, we have removed our loved one from the facility. There has been turnover in key roles so perhaps in the future improvement will be possible. But our experience was the TV in the one and only sitting area is on constantly with few other engaging activities, laundry has come back with stains, aides congregate together and enjoy each others' company but the residents may not be the focus, communucation with families is poor, there are many areas of disorganization and lack of leadership. Our loved one was in tears and we could not recommend this facility in its current state. Huge changes are essential. My heart goes out to the lovely tv-babysat residents who have to stay.
I appreciate your feedback on our community and I apologize for your negative experience with us during our staff transition. Please be assured that we are absolutely invested in making improvements where necessary. Your concerns about the lack of engagement, laundry issues, communication, and focus on residents have been shared with the appropriate staff so that we may address those areas. I encourage you to contact us with any further details or concerns so that we may discuss them with you personally. Just email firstname.lastname@example.org and include the Atria community name in your subject line.
Mary61030850 June 07, 2013
I visited this facility
We liked Atria Carrollton. The people looked happy with one another as if they were glad to be there.
student_volunteer September 11, 2012
I visited this facility
I thought that the facility had a very supportive and "homey" feel. The amenities were acceptable but I didn't feel that there was anything to luxurious about the facility. The activity room where I was most of the time was nice enough and we had a lot of fun with the residents. It seems to be an active community where the residents are encouraged to participate in activities such as playing board games, Wii Bowling or "bingo night". Overall I am very pleased with the facility.
fudgebrownies April 01, 2012
I visited this facility
Wonderful people and very good support group for Alzheimer caregivers.
SunsetGasp June 10, 2011
Friend or relative of resident
I visit a family friend at this facility every week, and it is one of the better facilities that I have been to. The Atria is clean, and the room that my friend stays in is nice. She actually has quite a bit of room where she stays. However, I am concerned that the staff is a bit aloof. It is a struggle getting them to, well, assist the residents. My friend is particularly needy (she has dementia) and asks quite a bit of them because she needs more help than some of the other residents. Honestly, she is not happy there, and I wish I could do something about it. It's not the worst place a family member can end up, but I hope the staff is more compassionate toward the residents in the future.
Thank you for your feedback. We always appreciate hearing from friends and family so that we can constantly improve the service we provide to our residents. Visitors who spend time at our community often provide the best insights, and for that we are very grateful. I am sharing your review with the appropriate person at Atria Carrollton who can help make sure that your friend's needs are consistently met. If you would like to talk further, we welcome you to email us directly at email@example.com and include the Atria community name in your message.
From Atria Carrollton
Atria Carrollton provides the following services:
- Staff available 24 hours a day
- Choice of apartments
- Anytime Café
- Full-time director of events and activities
- Emergency call system in every apartment
- Daily restaurant-style meals
- Housekeeping services
- Maintenance of apartment, community and grounds
- Medication assistance
- Scheduled transportation
- Memory Care - Life Guidance ®
Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 180 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 13,500 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.
Features of Atria Carrollton
- Low fat
- Low salt
Technology and entertainment
- Cable TV in resident's rooms
- Beauty/Barber shop
- Computer room
- Gardens/outside patio
- Parking for residents
- 24-hour security gate
- Transportation for residents (shuttle bus or similar)
- Some residents have in-room kitchenettes
- Guests can attend meals
- Laundry service for clothes
- We charge monthly rent plus additional fees for specific care needs, as needed
- We charge an entry fee
- Minimum rate: $4,447/month
- Minimum memory care rate: $7,051/month
- 24 hour nurses: 40 hours/week, On-call 24/7
- State License(s): 030359
Location of Atria Carrollton
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