HarborChase of Shaker Heights
17000 Van Aken Blvd, Shaker Heights, OH 44120
(800) 558-0653
Verified Partner
3.66
(3 reviews)
Photos of HarborChase of Shaker Heights
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Reviews of HarborChase of Shaker Heights in Shaker Heights, Ohio
3.66
(3 reviews)
Facility
4.3
Staff
4.0
Food
3.0
Activities
4.0
Value
3.3
Eric W. Hanson
1
|
May 7, 2024
My father has been a resident for over a year at this facility. In fact, he was the first one to move in on May 2, 2023. I attended his first meeting when the with facility personnel when the property was still under construction. We were told it is a chain run by restaurant people so the food will be exceptional. Of course that wasn’t our primary point of interest, but it is only part of the web of false promises and inept management that makes this place barely livable. The quality the food started out as mediocre and is now low level cafeteria quality. I dine with my father there three times a week and honestly have very low standards for food and I find it disappointing almost every time. They also run out of items, etc. They boasted that they would be having five restaurants and there’s barely one. They have a feature they call a steakhouse option, which charges the resident an exorbitant fee and is an absolute joke. It takes three or four hours for the meal with interminable wait times between the different courses. My biggest complaint is my father recently had a heart attack and while recuperating at the facility last weekend, his AC unit in his room was malfunctioning and the temperature ranged between 77 and 80°. He complained about it last Friday and suffered through it over the weekend with worsening symptoms. He was told he had to wait for a part to come in in order to fix the unit. I had to involve the police yesterday to bring in a portable unit. I complained to the CEO of the entire chain and to her credit she is sending one of her colleagues up to assess the situation. This place looks very nice but does not walk the walk in terms of care for its residents. It is very low occupancy and it’s clear they’re cutting costs to try to maximize profits. Almost a criminal operation in my opinion.
Jaimee
5
|
November 8, 2023
My sister moved into HarborChase of Shaker Heights. The place is beautiful. The rooms are small, like all of them, but it's very clean. When you walk in the door of their restaurant, it's almost like a restaurant. So, you don't get a lot of the smell that you get at some of the other places. It smells like food and it's very clean. You sign in and sign out, so whoever is at the desk has always been friendly. They have a whole calendar of activities. They have trivia nights, music nights, a movie theater, and a gym, and they're always doing something. My sister said the food is very good. It's only been a couple of weeks, but she's very happy. Everything I hear from her is positive.
Tom
5
|
June 7, 2023
I'm in HarborChase of Shaker Heights, and I love it. It's new, it's beautiful, and they care, and there are a lot of incentives. They just opened two weeks ago. The staff are very caring and very attentive. And the food is the best I've ever had in any place. They have activities. They have a movie room, a poker room, and a very attentive dining room. In terms of location, it's near restaurants, a supermarket, and banks. It's very centrally located.
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Costs for HarborChase of Shaker Heights in Shaker Heights, Ohio
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$5,545
Starting Price
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$5,945
Starting Price
Services and Amenities of HarborChase of Shaker Heights in Shaker Heights, Ohio
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Coffee Shop
- Party Space
- Golf
- Tv Room
- Garden And Patio
- Resident Parking
About HarborChase of Shaker Heights in Shaker Heights, Ohio
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