Right at Home St. Charles
3200 Crain Hwy, Waldorf, MD 20603
(301) 867-7073
Verified Partner
4.42
(125 reviews)
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Reviews of Right at Home St. Charles in Waldorf, Maryland
Mary C_99
5
|
April 23, 2024
The provider helps me by just being there for her. I like that the agency provides support for my mother.
Provider Response
Belinda P_2
5
|
April 18, 2024
They are wonderful when they are here. The caregiver helps me with my shower. I like the lady who comes here. She is great.
Provider Response
Patricia L_18
5
|
April 9, 2024
I like that they have been caring and keeping him clean and the attentiveness. I like that they can find a replacement pretty quickly when someone calls out.
Provider Response
Anonymous_1712678058
4
|
April 9, 2024
The caregiver made the experience positive. The communication could be improved.
Provider Response
Joseph E_6
4
|
April 5, 2024
Life is much easier with the aide coming over. She does it all so I can do other things. Our caregiver is excellent. But I do wish they would get us a backup caregiver when she calls out.
Provider Response
Vernon T_1
5
|
April 2, 2024
Robin helps the most. Our caregiver is a good person, and she communicates well. We've had her for 2 years.
Provider Response
Anonymous_1712046779
4
|
April 2, 2024
They make her lunch. Sometimes the caregivers are unreliable.
Mina D
5
|
April 2, 2024
It has made a difference for my husband. They care.
Anonymous_1711359213
5
|
March 25, 2024
Some days I have to go somewhere, and I have to leave him. No one comes on Mondays and Wednesdays. They provide transportation.
Regina M_9
4
|
March 15, 2024
John doesn't really need that much care right now. Right now, he is going through chemo and radiation, so I am stopping services for a few weeks. They usually send who I would like them to send.
Frances B_13
4
|
March 15, 2024
My caregivers make me breakfast, help with bathroom activities, help me move around, and make sure I don't fall. My caregiver so far is good, she is on time.
Carole W_2
4
|
March 15, 2024
They help keep her company. I would like a greater selection of caregivers.
Provider Response
Stephanie D_6
4
|
March 7, 2024
I really can't think of any other way. Communication and knowledge of caregivers could be improved.
Provider Response
Domonick O
5
|
March 7, 2024
It made my life easier. The provider has been most helpful. I like the caregiver that comes to the house, Faye.
Provider Response
Daniel L_6
5
|
March 4, 2024
They are able to meet all my needs. Everything I ask of them is done.
Provider Response
Anonymous_1707922964
5
|
February 14, 2024
The most helpful has been her having someone there to help her in the bathroom so she does not fall. I like that they sent me a substitute and they have been great about that.
Provider Response
Ronald W_5
4
|
February 14, 2024
They can continue to abstain quality caregivers. I like the care provider and it's all about the care provider who is caring for him is attentive and they get along well.
Provider Response
Karen M_51
2
|
February 14, 2024
The service is not dependable. I have trouble getting them to respond.
Provider Response
Simone M_1
1
|
February 7, 2024
We have trouble with caregivers showing up. They could improve communication and follow through better.
Provider Response
James W_47
4
|
February 7, 2024
The provider has helped us out the most because one of the ladies that come in the morning makes sure that our breakfast is ready and that our medications are ready. She takes my blood pressure. I think they're very good and they do try. There's two people we have that are really trying. I think they're easy to talk to.
Provider Response
Sandra W_27
5
|
February 7, 2024
He likes Brittnay and will do things that she asks of him. I like that they are on top of things. If Brittany is sick, they will let me know.
Provider Response
Saint C
3
|
February 2, 2024
They need to be more transparent in their communication and provide the care that they say they provide in a timely manner. The communication and scheduling needs to be improved.
Provider Response
Vermelle G
5
|
February 2, 2024
They have helped the most by taking care of my mother during the day. I like the quality of the caregivers.
Richard N_16
5
|
January 25, 2024
There are some things that are not in their job description. They have done everything I have asked them to do, quickly and patiently.
Provider Response
Dianne D_4
4
|
January 23, 2024
They could make my life easier if they could come for longer time spans. I would recommend them because they are always there on time and do what they are supposed to do.
Provider Response
Elizabeth A_15
5
|
January 19, 2024
They have helped us the most by providing the caregivers. I would recommend them because most of the caregivers have been outstanding.
Provider Response
Anonymous_1704978551
4
|
January 11, 2024
One of our caregivers is great and would get a better rating, but the rest are newer and leave a little more room for improvement. They are adjusting to what he needs and requires. They are in the process of improving; I would like better communication when the caregiver will be late or not coming. Also, the caregivers are complete the hours are professional, and easily adaptable to new clients.
Provider Response
Larry B_20
5
|
January 11, 2024
They do general housework. The aides are consistent and have been with me for 3 years.
Christine K_7
5
|
January 4, 2024
Right at home has given me consistency, not only does she empower me to be able to do things that I couldn't do on my own, and she makes my house a home. I had a caregiver for a couple of months, and she went private, and she called out a couple of times, and they said that they wanted to try someone who was willing to work.
James C_33
4
|
January 4, 2024
They help me make it to the next day, and I am totally dependent on them. They could improve with more consistency with the caretaker like if a lady gets sick, and she leaves, I would like to know when she is coming back instead of keep getting different ones. Change is hard for me.
Provider Response
Elmer Jefferson B
3
|
January 4, 2024
They make sure my caregiver comes out. The agency needs to call and keep its clients informed.
Provider Response
Eugene G_3
5
|
January 3, 2024
By having the aids come in and help it's helped a lot, even my mom. The response time with the contacts has been very good. When I call, they pick up the phone right up. They also keep me up to date.
Carol R_30
4
|
December 11, 2023
It is very helpful. I am happy with them. The most helpful has been the caregiver being here doing lots of different things during the day. I like that I am happy with who they have sent out.
Stephanie W_6
5
|
December 11, 2023
She is very communicative with my sister and me, which is huge for us. I like that they were quick to fix an upsetting issue that came up.
Michael M_72
5
|
December 11, 2023
I like that they help with cooking and washing me up. They clean my bathroom and making my bed. I like that they come to me.
Anonymous_1702287154
4
|
December 11, 2023
They help the most by giving me some time. One thing I like about the agency is they make sure to give you services based on your schedule.
Karen A_19
5
|
December 11, 2023
They have provided care. They are quick to respond.
Debra B_8
5
|
December 6, 2023
They transported me to and from surgery. The quality of the service was good.
Holly C_3
5
|
December 4, 2023
They have helped me get eyes on this person each day. I like the scheduling. They can accommodate last-minute changes.
Margaret A_19
5
|
December 4, 2023
He is able to be at home with care where he wants to be. The staff is very personable, knowledgeable, and on time.
Richard N_18
5
|
November 15, 2023
They help me cook and bring the groceries in. I like that they take you to exercise.
Anonymous_7661
3
|
November 15, 2023
They could improve their communication and do the things they say they are going to do. I would like to see them improve their communication.
Provider Response
Zulee V
5
|
November 7, 2023
They give me peace of mind when I go to work. They respond very quickly to me every time.
Provider Response
Denice S
5
|
November 7, 2023
They contact me to follow up like you are doing to make sure that I am happy and that my dad is happy and are willing to change the schedule to work around his schedule. I like the assistant that comes out, she is very tidy, helps my dad a lot, he is very happy, we are very happy and she cares for the patient.
Jamie B_5
4
|
November 2, 2023
I am not sure that it has a big impact. I am not sure that the caregivers could have a greater impact. The caregivers have had a positive impact because I don't worry about the client's safety. I am able to go out and take care of errands or go to doctor's appointments. I like that they're pretty good about getting back to me, and they're pretty reliable.
Edward B_14
5
|
November 2, 2023
The caregivers have been very helpful and very good. They are providing good caregivers who are dependable.
Thomas T_9
4
|
October 20, 2023
He has to be turned every two hours, and they help him with bathing. They have had a lot of staff changes. My current caregiver is good, but I have had some experiences that were not so good.
Provider Response
Gurlene P
5
|
October 20, 2023
He always needs someone there, and I work, so he really needs help. They do everything for him, like giving him his oxygen and medications.
Provider Response
Fernando M
5
|
October 9, 2023
I like their responsiveness. They have great customer service.
Damon D
5
|
October 3, 2023
The services help keep him on a schedule, which is great. I like that they have been consistent with the caretaker that they have been sending us recently.
Anonymous_6991
5
|
October 3, 2023
They help with food preparations and shopping and things like that. I like the work performance.
Anonymous_5723
5
|
September 20, 2023
They help me with my cleaning around the house. The person I have does an excellent job.
Karen H_42
5
|
September 12, 2023
It's only been a few weeks. They're providing a wonderful service so far. I like the professional service that we're getting.
Winston W
3
|
September 12, 2023
They need to be more consistent with the people they send. They need to send more professional people.
Weldon J
4
|
September 8, 2023
They are very accommodating and easy to communicate with. I like my caregiver.
Kathy F_16
5
|
September 5, 2023
The caregiver is very dedicated to my mother's care. The registered nurse visits my mother on quarterly bases to assess her health and recommend changes to her care base currents needs.
Vicki B_15
4
|
September 5, 2023
It helps her a lot, in the past the turnover was really high so that was hurting. It's gotten better, I like the nurse that my mom has had for the last 6 months.
Lisa G_34
4
|
August 24, 2023
The person they have coming here is great with him. The communication could be improved.
Carmen E_3
5
|
August 15, 2023
They keep my mom calm and distracted, so she is not calling back to the hours and worried. They seem caring and that they take a lot of time and interest into who they hire and training them.
Ollie J
5
|
August 4, 2023
I couldn't make it without them. I like the caregivers that I have now.
Provider Response
Ken C_5
5
|
August 3, 2023
They help my mom and provide companionship. We get the same person every time, and my mom is used to having the same person there.
Cynthia "Cindy" C
4
|
August 2, 2023
I need them. I don't like the way they assign people, if someone calls in sick they don't have a backup.
Anthony D_5
5
|
July 26, 2023
I can't do the things I can without them, like cleaning and laundry. The service that I get is good, and they always answer my calls when I call them.
Delores C_4
3
|
July 24, 2023
They can make my life easier by doing a review on the patient, so the aid is more prepared when they come out. I'd recommend them more if they worked on getting better training.
Dudley A
4
|
July 21, 2023
I can't think of anything they could do better. They are doing a good job. I enjoy when they come a lot. I am very happy with two caregivers that I have.
James H_46
5
|
July 6, 2023
The agency has set up a great schedule for me, and the caregivers that are sent to us are really caring. I like this agency because of scheduling flexibility.
Anonymous_7539
4
|
July 6, 2023
There are some aides that are good and some not so good. They could make sure that the aide is capable of doing the work.
Wilhelmina M
4
|
July 5, 2023
It depends on the caregiver. We have only two good caregivers. I have a complaint on a caregiver named Stover. She did not have any gloves and she said I can't work without the gloves. We should have been told we needed to provide them for Right at Home. I don't like that she is uneducated because then she went and told people about us.
Raleigh H
5
|
June 26, 2023
The services are helpful because it gives me a break from taking care of my father. I'd recommend them because our second caregiver is very cultured and she calls if she can't be on time. We have good communication with each other.
Ruth R_23
5
|
June 26, 2023
She takes me to my doctor's appointments. They are a good company.
Donna S_31
5
|
June 9, 2023
I have only had issues with a couple caregivers, but the rest are great. I get along well with the caregivers.
Provider Response
Anonymous_7371
4
|
May 8, 2023
He loves the caregiver that comes and she is really great from what I see when I'm there. She has only called out once and when she went on vacation she let me and the office know ahead of time, but they didn't have available back up in the appropriate time. He's been making progress. Making sure that they can have available backup when the nurse can't make it or if she calls out. They should make sure backup is available.
Joel M_3
5
|
May 5, 2023
Because I am enjoying the caregiver's company. They talk to me, they help me with my daily activities. They help him with daily tasks, food prep, and keeping him company. What I like about this agency, he likes them because they are always here.
Sherika M
5
|
May 2, 2023
My caregiver helps me by coming and cleaning, she gives me a shower, she takes me to the bathroom, she does everything. I would recommend Right at Home because they are great!
Terry S_14
4
|
April 19, 2023
He talks to others than me that is helpful. He needs good conversation. What I don't like is there isn't always enough staff to send over.
Provider Response
Dorothy M_23
3
|
April 4, 2023
They could have a greater impact if they were more talkative. One thing I like about the services from them is that they come in and help you straighten up.
Provider Response
Mollie M_1
4
|
March 16, 2023
I wish we could have more days of care. I like that they have been reliable.
Anonymous_5591
4
|
February 7, 2023
The people that come are really nice people. They do a little better with the scheduling.
Frances W_6
5
|
February 1, 2023
It is needed and they started helping us immediately. They allow us to do things out of the house. They are dependable, thorough, skilled, and agreeable.
Jane L_11
5
|
January 6, 2023
The caregivers give personal attention to him along with all the medical stuff that she helps with so it's very impactful in his life. I like the caregiver that I have now who is always on time and goes above and beyond so I'd recommend them for that.
Cheryl M_20
4
|
January 6, 2023
They provided a consistent caregiver. I like that I have a steady caregiver and options for extended care.
Provider Response
John W_55
5
|
January 3, 2023
They are here when nobody else can be. I like the service and the home health aide.
Penny C_2
5
|
December 12, 2022
They have to make sure the people are there when needed. I like their communication.
Provider Response
Rena B_1
5
|
December 7, 2022
They have been able to relieve me from helping him out at times. I like the individual that they have coming over to my home.
Edith B_3
5
|
December 7, 2022
My caregiver helps me and does anything I need. I would like them to answer their phones or call me back.
Provider Response
Roxanne H_1
4
|
November 18, 2022
They give me a chance to do things that I need to do. I have been with them for eight years. They're just a good company,
Provider Response
Frederick K_1
5
|
November 2, 2022
My father is 94 years old and couldn't live on his own. I like that we were able to use a caretaker we had previously.
Sheila W_3
3
|
November 2, 2022
They need to ensure that the caregiver has a current COVID-19 test. They need to send people who fit the criteria to take care of me.
Carla W_2
5
|
October 11, 2022
The caregiver is very good. She takes very good care of my mom with her bath. Any little light work we ask her to do, she is never hesitant. My mom is very comfortable with her. I like that they're punctual. When I reached out to them, they got right back to me without hesitating. The process has been smooth the entire time.
Darren H_1
5
|
October 6, 2022
They have helped the most by finding me people. I like the people.
Provider Response
Lessie G
5
|
October 3, 2022
They have sent us professional people. I like that they are always on time.
Melvin J
5
|
September 26, 2022
They help me with household duties and helps me to shower. I like the caregivers.
Gloria B_21
4
|
September 22, 2022
The caregiver does what David needs, it is appropriate. I like that they are always responsive.
Provider Response
Gerald W_2
5
|
September 8, 2022
Depends on her mood but mostly it's really good. She is very attentive. I like that they are very vigilant about the caregivers they get. I have a really good caregiver.
Provider Response
Michelle A_7
5
|
September 1, 2022
They are polite and respectful. They help with his quality of life. They are thorough and consistent. They return calls quickly.
Cheryl J_4
3
|
September 1, 2022
If the caregiver calls out they have no backup. They never are consistent with backup. If someone is sick we are stuck alone for the day. That is the only problem they have. I wouldn't recommend them right now because they have a lot of things they need to work on staffing-wise. Other than that it is perfect. They just really need backup.
Provider Response
Jerry Z
4
|
August 18, 2022
They could have had a little more training for the caregivers on what to do. I like their caregivers.
Provider Response
Lois J_2
3
|
August 9, 2022
The caregiver does what I tell her to do and then will sit on her phone. The help I got can't stay off her rear end and she is on her phone all day.
Provider Response
Erin H_6
4
|
August 1, 2022
It is more so that my father is being difficult. I like that they are consistent with scheduling.
Mattie G
5
|
July 18, 2022
They take of the things that I cannot do. I like the way the caregiver takes care of my wife.
Tracey B_1
5
|
July 7, 2022
The agency has helped the most by sending a caregiver that goes above and beyond. I'd tell a friend that I like the companionship from the caregiver that I have.
Provider Response
Anna L_3
4
|
July 1, 2022
They have helped the most by being organized and helping her with that. They could improve the communication by texting.
Kelsey K
4
|
June 17, 2022
The last time the nurse came I didn't authorize them to do that. they need to improve on communication.
Provider Response
Latoria C
5
|
June 8, 2022
They help with transportation. I like the consistency in communication about people.
Provider Response
Anonymous_6137
5
|
June 8, 2022
The experience has been made positive because the caregiver does a good job of being a companion. I like that they seem to be on top of things.
Provider Response
Pamela T_5
5
|
June 2, 2022
They have had easy communication and availability. I like the quality of the caregiver and their professionalism.
Provider Response
Shailene B
5
|
May 6, 2022
She keeps me company and helps me get in and out of the shower. I like the person they sent.
Provider Response
Mary B_122
5
|
May 2, 2022
The care with my parents was the reason we were able to keep my father at home. I'd recommend them because the caregiver and the others we interacted with were kind and caring.
Provider Response
Anonymous_5971
5
|
April 25, 2022
His daily life has improved because of the caregiver. They need more certified caregivers.
Provider Response
Philip A
2
|
April 25, 2022
We have been put in a situation where we thought we could rely on the situation. The client was left unchanged for way too many hours and way too many days. She ended up in the hospital several times with infections that could have very easily been prevented. The agency needs to improve staffing and the ability for people to show up. They could actually set expectations for the people that they send. It's very difficult to get someone in to do any of the normal tasks that normally my mother would complete.
Provider Response
Margarita H
5
|
April 25, 2022
There was a marked difference between the first caregiver and the current one. As far as the current one, she is very professional and dedicated. She seems to be a noble person. We have had two caregivers. The first did not seem qualified but the one we have now is good.
Provider Response
Carol G_22
4
|
April 25, 2022
The caregivers do physical activities and occupational activities with him. They take him walking. I do not have any issues with them, they have been responsive to me.
Provider Response
Lawanda D
5
|
April 6, 2022
It has made it a lot easier for me mentally. The nurse is like family. The nurse they sent to me has been with my family for three years now. My brother loves her.
Provider Response
Anonymous_5905
4
|
April 4, 2022
They could have better training for customer service for the caregivers. The scheduler and the people on the phone are good.
Provider Response
Jeffrey G_1
4
|
March 2, 2022
They have helped my mother with what she needs done. They are reliable.
Provider Response
Beth N_5
5
|
March 2, 2022
Our caregiver they provided is great. I like how everyone is just so helpful.
Provider Response
Donald B_17
1
|
February 5, 2022
I am very stressed all the time because I never know if someone is going to be here. I think the caregivers are underpaid and don't care enough to work hard.
Provider Response
Marjorie L_3
5
|
January 17, 2022
They have taken care of my husband. The aides are nice and pleasant.
Provider Response
Anonymous_5650
4
|
January 4, 2022
I just needed a caregiver who could provide me care. You could schedule to have caregivers come, but the agency wasn't great at sending caregivers that were needed at the last minute.
Provider Response
Carl R_9
4
|
December 16, 2021
I liked them. The caregiver I had was great. She ended up going back to school so she couldn't service me anymore and because of the situation with my mom and my brother, they couldn't find a replacement for her. I didn't like the fact that they pulled out because of my mother. My brother is mentally ill and nobody wanted to deal with him. I lost the services because of my mother and my brother.
Provider Response
Rodger L_1
5
|
December 16, 2021
They provide good care. They pay attention to my needs and they are very responsive.
Provider Response
Lakina H
5
|
December 7, 2021
The services brighten my mood. Their help gives me more confidence and they converse with me so I am not lonely. The agency matches me up with great caregivers according to my needs.
Provider Response
Mary B_116
5
|
December 2, 2021
I like being able to go to work. I cannot be there 24/7 and having someone there is huge for me, I don't have to worry. I like that they have paired us up with a fantastic caregiver.
Provider Response
Tsegaye H
4
|
November 17, 2021
I can do stuff out of the house and do what I need to do to get done. I am comparing the quality because of the hourly rate is very high. We need someone to be there, if there is a no show there should be a replacement.
Provider Response
The Griesinger Family
5
|
April 18, 2015
Our parents were in need of caregivers to help them remain living in their hme. We hired Right at Home to provide them help with meals, housecleaning, physical care and exercise. The caregivers not only give our parents good care, but also frienship to our family and the secure feeling our parents are properly cared for.
Provider Response
What you can do with Caring
Services and Amenities of Right at Home St. Charles in Waldorf, Maryland
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
About Right at Home St. Charles in Waldorf, Maryland
Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.
Custom Care Plan
We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.
Caregiver Training and Care Supervision
When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.
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