Home Care Assistance Review
Home Care Assistance is an innovative home care company headquartered in San Francisco, California, with locations in 40 states. The company specializes in providing premium nonmedical care services geared towards discerning clients who require hourly, 24-hour or live-in care.
Home Care Assistance caregivers are thoroughly screened and background checked, and only one out of every 25 prospective employees is offered a position with the company. Caregivers are fully bonded, insured and covered under workers’ compensation insurance to protect clients from liability. The company offers a range of in-home care services, including hospital-to-home care, Alzheimer’s and dementia care and specialized care for those living with Parkinson’s.
There is a strong focus on high-quality care and communication with the client, their family and their care team. Home Care Assistance will not change a clients’ caregivers as long as the client is happy, and the company maintains an extensive roster of skilled on-call employees who are available to fill in should the primary caregivers be unavailable for a scheduled shift.
Home Care Assistance is known for maintaining exceptionally high care and customer service standards. Clients appreciate the personalized approach, 24/7 access to the care managers and low caregiver turnover rates.
What You Need to Know About Home Care Assistance
- Hourly and 24-hour care services include dementia, Parkinson’s and palliative care
- Dedicated Client Care Managers conduct comprehensive in-home safety assessments before commencing service
- Company-owned and -operated locations in 40 states, as well as Puerto Rico, Canada and Australia
- Caregivers use a proprietary mobile app to provide Client Care Managers with real-time information about their clients
- Home Care Assistance is known for providing high-quality service that’s customized to the unique needs of each client and their family
What Senior Care Services Does Home Care Assistance Provide?
Home Care Assistance provides specialized one-on-one care for individuals living with progressive-degenerative conditions, such as Parkinson’s.
The company has partnered with the national Parkinson’s Foundation to develop innovative, research-based home care services designed to promote the best possible quality of life for clients and their loved ones.
Specialized care services include a host of nonmedical services such as:
- Transportation to medical appointments, therapy and errands
- Meal preparation with a focus on healthy, nutritious meals
- Assistance with personal care, including toileting, bathing and grooming
- Medication reminders
- Mobility assistance and activation
- Emotional support for family caregivers
Because the needs of a person living with Parkinson’s can change over time, the services provided through Home Care Assistance are flexible. There are no fixed-term contracts, and case managers conduct regular quality assurance visits to maintain clear lines of communication between the client, their family and their caregivers.
Hospital to Home Care
Adults who are transitioning from a hospital, rehabilitation center or other medical facility to their home can often benefit from one-on-one support.
Home Care Assistance team members can provide hospital to home transportation, medication reminders, companionship and help with personal care and household tasks. Caregivers may also deliver regular status updates to authorized family members, physicians and specialists on behalf of the client.
Alzheimer’s and Dementia Care
Home Care Assistance caregivers have specialized training and extensive experience with supporting individuals living with Alzheimer’s disease and other forms of dementia.
Caregivers understand that people living with memory loss often struggle to communicate, and that struggle can lead to frustration, fear and anger. Home Care Assistance team members understand how to effectively communicate with seniors who have dementia to alleviate many of the challenges faced by the clients and their loved ones.
Dementia care specialists work to develop respectful, supportive long-term professional relationships with clients and their families. Home Care Assistance caregivers promote positive engagement with the client using the company’s Cognitive Therapeutics Method, a research-based model of caregiving that promotes optimal health, safety and wellness.
Home Care Assistance dementia care services are available on a 24/7 basis, and caregivers can be scheduled during times when family caregivers need relief from their own caregiving duties. This can mean booking a caregiver during the late afternoon and evening to support an individual who experiences sundowning or having a caregiver provide one-on-one care while family members are at school or work.
Caregivers can also be booked on a live-in basis for those who require around-the-clock support and supervision.
Personal Care Services
Home Care Assistance’s personal care services are designed to help seniors remain in the safety and comfort of their own homes as they age. These services are available on an hourly or on-demand basis and are personalized to the unique needs and requirements of each client.
Personal care services can include:
- Medication reminders
- Assistance with bathing, grooming and oral care
- Help with dressing
- Support with waking and bedtime routines
- Wellness checks
- Assistance with transferring
Caregivers can also provide lifestyle support, which includes:
- Taking clients grocery shopping, to social engagements and medical appointments
- Running errands
- Preparing healthy meals
- Light housekeeping
- Laundry, including changing bed linens
- Scheduling appointments and arranging for prescription medication delivery
- Accompanying the client on walks
- Transportation assistance, including meet and greet airport, train station and bus terminal service
Personal care services are available on an hourly or live-in basis. Clients and their families may use Home Care Assistance for occasional family caregiver respite, weekly support or daily check-ins.
Live-in services are provided by a team of three to six Home Care Assistance caregivers to ensure continuity of service. As with all other Home Care Assistance services, personal care services are carefully monitored by a dedicated case manager, and clients can contact a Home Care Assistance representative at any time.
What Are People Saying About Home Care Assistance?
Clients and families appreciate the quality of service and highly personalized approach provided by Home Care Assistance caregivers. According to the son of one client, “Home Care Assistance caregivers have done a phenomenal job for our family. Mom wanted to stay home and we just could not manage her care alone due to our work and families. If it weren’t for Home Care Assistance, it would have been impossible for us to keep Mom home. She really enjoys the company of her caregiver and is living life again.”
Clients and their families are happy with the service from Home Care Assistance, and the company also has an excellent reputation among health care professionals and others who work with seniors. A registered nurse and adult nurse practitioner wrote, “Home Care Assistance provides a very high level of service to patients and their families. As health care professionals, we most appreciate the quality and experience of their staff. We look forward to continuing to work with Home Care Assistance.”
How Much Does Home Care Assistance Charge for Home Care?
Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.
When planning for home care costs, keep in mind that the national average cost is about $24 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor at (800) 973-1540 to learn more about home care costs and payment options in your area.
Who Should Consider Home Care Assistance?
Home Care Assistance services are geared towards seniors and families who are seeking high-quality, concierge-style nonmedical care. The company’s services may be right for:
- Seniors who need in-home help with laundry, meal preparation, personal care, errands and light cleaning
- Families who want a trusted caregiver to check on an elderly loved one who lives independently or in a long-term care facility
- Older adults who require the level of care normally provided in an assisted living community but want to remain in their own homes
- Family caregivers who require respite care for a senior living with Alzheimer’s disease, Parkinson’s or another progressive-degenerative condition
Home Care Assistance may also be a good option for those who need extra in-home assistance while recovering from a serious illness, accident or life-altering medical event, such as a heart attack or stroke.
How to Get Started with Home Care Assistance
Contact a Family Advisor at (800) 973-1540 for more information about Home Care Assistance’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.