I've let many some month's pass to ensure I have a clear perspective before writing this review. It would be easy to to give this hospice 5 stars because we encountered a number of very dedicated caring people working in a very nice facility.. The support we received from many of these professionals was outstanding and very appreciated by my entire family. We came to this hospice with a parent who was given hope of transitioning home based upon the hospice literature, hospital social workers, and our brief conversations with a placement representitive before selecting this hospice. Our parent was fully aware mentally, but weakened by a fight with cancer. After arriving to Hospice Inn, what my parent and family found distressing was the resistance we received helping us manage medications to help my parent feel better without drugging into confusion (something that was done in the hospital for months), Round the clock narcotics was not the appropriate recipe for this patient at the initial stages of hospice residency, It was far more distressing for the patient to be aware that the dosage of drugs being given at Hospice Inn Melville, was taking away the remaining gift (the mind).
For some on the staff including the Medical Director our very keen understanding of the patients desires and current medical condition created an uncomfortable undertone. We had spent many month's side by side with our parent understanding the patients condition and what was optimal care. The Medical Director and some staff made us feel like we were outliers because we objected to the Medical Directors recommendation of constant sedation. We knew at some point in the journey towards death that sedation would be needed to give peace. The Medical Directors resistance to truly listen/learn about this indivual patients condition or show a willingness to provide exceptional care that deviated from their normal process was disappointing. He simply waited us out and In the end we had to give in to their approach, because the polite quite battle of how to provide medications worsened the patients condition. There was constant innuendo to other family members that undermined the will of the patient and proxy; those few who knew best based upon many months of being involved in the direct care of my parent.
The reason I write this review is not to bash any of the very caring professional or reputiate Hospice Inn, Melville, Hopefully my review is just a glimpse of insight that a patient or family can use if their loved one is in a similar situation.
My last bit of insight; it's most critical is that you meet the Medical Director in advance of your transition. Discuss the condition and care your expect for your loved one, Make sure you feel comfortable that Medical Director (who is the dictator of care and not the doctor) is someone you trust and is willing to deliver the care the patient desires. If you have a common view of the desired care, this facility can serve your loved one well.
I am praying for all families reading this to gain wisdom and peace.