Seneca Health Care Center
2987 SENECA STREET, West Seneca, NY 14224
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Community Comparison
Reviews of Seneca Health Care Center in West Seneca, New York
2.08
(12 reviews)
Facility
2.1
Staff
2.3
Food
2.0
Activities
2.0
Value
1.4
MaTaba
1
|
October 10, 2023
My sister is here This place is filthy! There has been a cookie under the her bed for four months! I keep taking pictures of it with dates on them! I haven’t picked it up myself just to prove a point. Staff is lazy, most days they don’t even get her dressed They don’t take care of her nails her teeth or her feet They bring in her tray while she is lying down and don’t sit her up to eat! There is never a pillow case on her plastic pillow She had the same nightgown on for days on end. This place should be shut down!
Provider Response
Kevin Rothsby
1
|
June 12, 2023
Please do not send your loved one here. The nurses are lazy and disrespectful. Not only was my mom covered in her own filth, but it has happened in numerous occasions and nothing has improved. For a place that charges and gouges people for as much as they do, they could at least give the people they serve some dignity and respect.
Provider Response
James
1
|
April 23, 2023
Dad was at Seneca Health Care Center and I would highly suggest not to bring anybody there. It's dirty. I know there's always good people working in places, but the staff there was just marginal at best. They had too many residents for each staff member. They had like a 13 to 1 ratio, which I thought was ridiculous. They had meals that were pre-made. They would just serve them on a tray and leave. The room was very cluttered and very small. They had to have a shared room with somebody else. You paid $5,000 a month more, which I thought was outrageously costly. The activities were marginal at best, too. The hallways were extremely cluttered, and in an emergency, you wouldn't be able to leave in a timely manner.
Provider Response
katierose222
1
|
February 15, 2023
Short staffed. Dirty rooms. No one returns calls. No rehab on weekends.
Provider Response
Bmackie04
1
|
January 18, 2023
Social worker snarky, administrator NEVER returns calls.
Provider Response
spokesperson for mom
1
|
December 12, 2022
Majority of staff were caring and dedicated to patients, but their efforts are controlled by the doctor's orders. Our mother's doctor had her overmedicated for 5 weeks, to the point where she continuously fell asleep during her therapy. We were not allowed to meet with the doctor to discuss our concerns. As a result the Insurance company stopped covering her rehab. After being moved to long-term care, the doctor allowed our mother to sit in her bed/room and deteriorate for an additional 6 weeks. No plan to improve her quality of life. She left Seneca Manor weaker than when she entered, 20 pound weight loss, bed sores, and shingles due to the stress she went through. No support or help from administration. Their job is to keep the beds filled and bring in the money. No care or concern for the patients.
Provider Response
honestgal
2
|
January 28, 2021
Short staffed, some staff are uncaring. Food is not good and served cold
velvettarocks
3
|
April 12, 2018
Staff is wonderful, caring and helpful. There has been a change in the past couple weeks, dog is no longer there, the beautiful fish tanks have been removed and there is a bad smell through out the facility. Hopefully these are temporary issues.
Provider Response
captainmoe
1
|
July 10, 2017
Horrible staffing. This can't be safe for the patients. My grammas roommate didn't even get her dinner. I told them and she got it an hour later.
Provider Response
PivotalGG
5
|
June 21, 2017
My mother was a resident at Seneca for over 5 years before she passed away at age 97.. Over that time I got to know many of the staff members quite well and they were all caring and friendly, and dedicated to making life better for all the residents there. I cannot say enough good things about this facility and the loving staff that work there.
Provider Response
harhen
5
|
June 20, 2017
My wife was there because she had a fall and home and was afraid to walk. the staff was terrific in getting her out of bed and walking. before too long she was confident enough to come home. they even helped make arrangements to have people come in to help when she was home. They were a blessing.
Provider Response
jsgarden1
3
|
March 31, 2012
My mother has lived at Seneca Health Care Center for a little over 2 years. They are a pretty decent home. My only gripe is that they can be understaffed at times. During the day, there may be 40 employee vehicles parked in the lot, in the evening if there are 4 or 5, that is as lot. I know that some aides take a bus to work, but upon entering the building, you can see they are short staffed. I am able to visit quite regularly, so I can "keep an eye" on my mom.
Provider Response
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Services and Amenities of Seneca Health Care Center in West Seneca, New York
General
- Resident Capacity: 160
Medicare
Health
3.0
Overall
2.0
Quality
4.0
Staff
1.0
About Seneca Health Care Center in West Seneca, New York
Welcome to The McGuire Group’s family-owned Seneca Health Care Center located in West Seneca, NY. Since 1974, we have been committed to pioneering and integrating progressive programs and services that include inpatient rehabilitation, skilled nursing care, palliative care and respite/short-term care. This commitment has resulted in our facility continuously receiving outstanding 5-star ratings from the federal government, which rates every facility in the country. In addition, for the past five years, the NY State Department of Health has issued a Nursing Home Quality Initiative that evaluates nearly 600 nursing homes in the state based on quality performance. Seneca is among an elite list of facilities state-wide that has achieved the top quintile status for 5 out of 5 years, with The McGuire Group being the only multi-facility provider in the state to have achieved this milestone. Our staff welcomes you to complete an online admission application and make an appointment for a personal tour. Thank you for your interest in Seneca Health Care Center.
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