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Visiting Angels Gilford Gilford, NH

401 Gilford Avenue , Gilford, NH 03249

(800) 558-0653 (Caring Family Advisor™)

4.57

(104 reviews)

Offers Home Care
Top rated on Caring.com

2021, 2022, 2023

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Visiting Angels Gilford
Visiting Angels Gilford
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Gilford, New Hampshire 03249


4.6

(104 reviews)


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Reviews of Visiting Angels Gilford in Gilford, New Hampshire

4.57

(104 reviews)

    Top rated on Caring.com

    2021, 2022, 2023

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Tara J_1

    5

    April 16, 2024

    I am a current client of this provider

    I would say it has a positive impact. The agency keeps me up to date on everything and is very good about finding replacements if the aide cannot make it. They have a good communication level.

    Cathy R_7

    5

    March 18, 2024

    I am a current client of this provider

    They are caring for my mom. I feel comfortable with the person in our home. I've been very satisfied. They are reliable and dependent.

    Norma K_2

    4

    February 13, 2024

    I am a current client of this provider

    Everything they do makes his life easier. I was upset with them when they increased their rates to almost $50/hour.

    Donna M_36

    5

    December 14, 2023

    I am a current client of this provider

    She helps around the house. I like the person that helps me with my groceries.

    Carl E_5

    5

    November 15, 2023

    I am a current client of this provider

    It made it easier for both of us by offering companionship when she is here. I like the good care that they provide for my mom.

    Provider Response

    Carl, we are glad we could help with your at home care support needs for your Mom. Please let us know if there is anything else we can do for you; we are more than happy to help!

    John L_52

    5

    October 20, 2023

    I am a past client of this provider

    They mainly helped with my wife. If she needed something, they were right there, on the spot. They were so helpful. I like that they were prompt and on time.

    Samantha F_1

    2

    September 28, 2023

    I am a past client of this provider

    It helped tremendously, but there would have been a greater impact if we consistently got the caregivers we were supposed to get. That would have been huge. I am not going to use them again, so I don't care what they do to improve. They treat people really poorly.

    Kathy M_50

    5

    September 15, 2023

    I am a current client of this provider

    How they care for him makes a positive impact in my life. The way they talk to him and treat him. The person we have is phenomenal. So far, she has been good.

    Jeanne P_10

    4

    June 16, 2023

    I am a current client of this provider

    I have watched the caregiver interact, but I would want to improve billing. The agency is doing fine. My caregiver is kind. However, they need to improve on billing.

    Provider Response

    Jeanne, thank you for your kind feedback we are happy to share your comments to the team here at Visiting Angels! Please let us know if there is anything else we can do for you; we are more than happy to help!

    Bruce O_1

    4

    May 26, 2023

    I am a current client of this provider

    I totally understand that they have to set their schedules, but sometimes things change for us, and we have to let them know a week ahead of time if we don't need a day. Shorter notice would be nice, but I understand the need to set their schedules. I like that they have good communication. The caregivers have both been very good.

    Provider Response

    Bruce, we really appreciate your feedback! It's always our pleasure to serve you with our best caregivers. If you have any further questions, please give us a call. We're always happy to help!

    Mark C_24

    5

    May 23, 2023

    I am a past client of this provider

    They would feed her. I liked that they were easy to work with.

    Provider Response

    Mark, we strive to provide extraordinary in home care for those in need and it is great to see you had such a positive experience at Visiting Angels. Thanks again for the recommendation, and have an amazing day!

    Nora B_2

    5

    May 15, 2023

    I am a current client of this provider

    The services are very helpful because I really need her in the morning. I would recommend Visiting Angels because the caregiver does anything I ask her to do. I couldn't be happier.

    Provider Response

    Thank you, Nora. We are so happy you found our caregiver to be accommodating to all your needs and is very dependable. We appreciate your business.

    Laurie T

    4

    March 21, 2023

    I am a current client of this provider

    The services are helpful because the girl who comes in is fine. She does whatever we need. I would recommend Visiting Angels because they seem very professional and caring for patients.

    Provider Response

    Laurie, thanks for your praise and wonderful comments regarding our kind and supportive elderly care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

    Kathleen S_20

    5

    March 13, 2023

    I am a past client of this provider

    They were dependable and helpful by the caregivers being at home when I needed to go out. I like that they were available and came when they were supposed to come.

    Provider Response

    We appreciate your kind words. We would have it no other way than to there for you and providing the best services possible in your home.

    Jim (

    5

    February 28, 2023

    I am a current client of this provider

    She is willing to take up any tasks. We love our caregiver.

    Provider Response

    So glad you love your caregiver Jim. We love your feedback.

    Anonymous_6395

    5

    February 15, 2023

    I am a current client of this provider

    Having the services frees up my time. One thing I like about them is that they are reliable.

    Sandra G_13

    4

    January 13, 2023

    I am a past client of this provider

    It was helpful and they were there when they said they were. They were always on time and did what we needed. They also cared.

    Provider Response

    We appreciate your comments on how our caregivers are dependable and reliable. Thank you!

    Richard F_20

    5

    December 13, 2022

    I am a current client of this provider

    It gives me some freedom. The people they have working for them get back to you right away, and the caregivers are great.

    Provider Response

    Thanks Richard for letting us know the quality of the caregivers in the home providing quality care.

    Anonymous_6675

    4

    November 30, 2022

    I am a current client of this provider

    My mother looks forward to the fact that they interact with her. They play cards and things she likes to do. In general, they're pretty kind to her and likes the attention. We love the girls that come, but some of them don't have a lot of training.

    Provider Response

    Thank you for your feedback. We do have an extensive training program for all our staff as well as continue training every year. Some caregivers have extensive experience that might shine brighter than someone with less experience. We would love to hear more details on your experience so please call our Director and speak with her on the staff you are not as pleased with. So happy your Mom is getting the attention and care you are looking for. Happy Holidays!

    Anonymous_6737

    3

    November 18, 2022

    I am a current client of this provider

    It's easier having someone around, but we need to cover our own shifts. I feel like it's neutral.

    Provider Response

    Thanks for your feedback. We are actively recruiting but there has been an extreme shortage of caregivers in the Lakes Region area. We continue to work on covering all shifts for our clients. Happy Holidays!

    Andrew T_2

    5

    November 18, 2022

    I am a current client of this provider

    It's nice that she has a companion and that keeps her moving. I like that they communicate well for the most part. They listen to my moms needs.

    Provider Response

    Appreciate your feedback Andrew. So glad we are meeting your needs and will take note we need to step up our communications. We do communicate quite a bit with your sister as well. Thanks and Happy Holidays!

    Peter K_1

    5

    November 14, 2022

    I am a current client of this provider

    They help me to get dressed, getting a shower, or things like that since I am wheelchair bound. They pay attention to me well, which is something that I really like and would recommend them for.

    Provider Response

    Thank you so much for your confidence in our homecare services and know our caregivers give you the full attention you deserve from Visiting Angels.

    Patricia M_45

    5

    October 25, 2022

    I am a current client of this provider

    My experience is positive because I get the help I know that I need, so it is very comforting to have someone I know I can rely on. I have not tried any other agencies, but I am happy with the care I am receiving.

    Provider Response

    Thank you Patricia for your feedback. We appreciate your comment on how dependable your find our agency and that they are meeting all your needs.

    Gregg P_1

    5

    October 14, 2022

    I am a past client of this provider

    She felt people talked too much. My mother really liked them. Sometimes, they would talk about politics and religion, but other than that, they were great.

    Provider Response

    Thank you Gregg for your feedback on our staff. It is against our policies to talk about politics and religion so we will look into this immediately and have this rectified.

    William "_11

    5

    September 16, 2022

    I am a past client of this provider

    They had good communication and we knew they were always going to be there. I liked that they were dependable.

    Provider Response

    Thank you William for your feedback on how dependable our caregivers are and that they are nice and polite - all qualities we strive for with each family we serve. Appreciate your business!

    Sharon J_6

    3

    August 23, 2022

    I am a current client of this provider

    Things have been shifting with the client's changes and the care is variable. Because it is through the VA, they should be more efficient.

    Provider Response

    We appreciate your comments and will reach out to find out what you mean by your comments. Please call us anytime you have questions or feel the agency is not efficient. Thanks!

    Everett "

    3

    July 26, 2022

    I am a past client of this provider

    They need to have younger caregivers. It depends on if you have money to afford the services.

    Provider Response

    Appreciate your feedback. We cannot discriminate on age for any of our staff. We do strive to fit our caregivers based on skill level and experience in each home. Our industry is not covered by Medicare or Health Insurance so most families do have to have resources available or to be reimbursed by Long Term Care insurance.

    Virginia W_9

    4

    July 14, 2022

    I am a past client of this provider

    They could have made food. Find out what the clients want before they send people.

    Provider Response

    Thank you for your feedback. We do provide meal planning and preparation and will reach out to you to see if we need to make a care plan revision and update our caregivers more to be better prepared on your case. Appreciate the communications of where we can improve.

    Michele G_6

    5

    June 23, 2022

    I am a current client of this provider

    They have provided excellent services all around. We just brought my mom up here from Atlanta and we used a different agency down there. The quality of people here are so much better.

    Provider Response

    Thank you Michele for commenting on the quality of our staff. We screen and train our candidates very carefully. We very much appreciate your feedback.

    Martha K_4

    5

    June 11, 2022

    I am a past client of this provider

    The people were kind and caring. They tried to fill me needs because I wanted specific hours.

    Provider Response

    Thank you Martha to stating the characteristics of our staff. We really appreciate your feedback.

    William F_12

    3

    May 13, 2022

    I am a current client of this provider

    Some of the caregivers were not a good fit. They just did not have the skill set needed for the job. Some of them did not seem like they wanted to be here. They would give us someone who we were confident in and then they switched them around.

    Provider Response

    Thank your for your feedback. At times caregivers do have specific schedule changes that make them unavailable to continue on cases so we do attempt to find the best fit for all involved. We will continue to work on improving this for your family. We appreciate the comments to they can be addressed.

    Jennifer S_23

    5

    May 13, 2022

    I am a past client of this provider

    I don't live in the immediate area with Nancy, and they took care of her. They were very attentive and stayed in touch.

    Provider Response

    Thank you Jennifer and so glad we could assist your the needs of our family. So glad you found our communications and updates helpful to your family. Appreciate your feedback.

    Catherine M_21

    5

    April 27, 2022

    I am a current client of this provider

    They are able to be there to take care of mother-in-law. They provide an extra pair of hands. Their communication is very good. Our caregiver is just wonderful.

    Provider Response

    Thank you Catherine for your comments on the great communications our team has with your family. So glad your caregiver is a great match!

    Donald S_22

    5

    April 27, 2022

    I am a past client of this provider

    They helped her with everyday activities. I like that they're very prompt and courteous.

    Provider Response

    Thank you for your feedback and so glad the care you are receiving is going well. I will look further into your concerns with customer response and make sure they are improved. Appreciate your feedback!

    Doti G

    4

    April 19, 2022

    I am a past client of this provider

    There was nothing they could do more, my mom's dementia was getting worse. The staff are caring and supportive.

    Provider Response

    Appreciate your feedback and so glad Visiting Angels is able to offer suggestions to help with quality of life and simplify your day. We love to hear feedback on how friendly our staff present to the families they serve. Thank you!

    Wanda T_2

    5

    March 18, 2022

    I am a current client of this provider

    They give her a ride if she needs to go anywhere and spend time with her. I like that someone is replaced right away if the original person can not make it.

    Provider Response

    Thank you Wanda for your feedback. Having an agency provide homecare services is a families best option versus a private hire. We have a large roster of staff and know whom to call if anyone is out sick or has an emergency making sure our clients needs are always being met. Thank you so much for your business!

    Ann H_21

    5

    March 18, 2022

    I am a current client of this provider

    It helps me since my husband has memory issues, it lets me get out and away from things. I like the people who come in, they are nice.

    Provider Response

    Visiting Angels appreciates your feedback!

    Gayle C

    4

    March 9, 2022

    I am a current client of this provider

    The lady he has is very kind. She visits with him and makes him comfortable. The caregiver is very kind and very nice.

    Provider Response

    Thank you for your comments about our homecare staff and manager. We are excited to hear that your husband really enjoys his time with the Visiting Angels caregiver.

    Jean

    4

    March 5, 2022

    I am a current client of this provider

    The Visiting Angels in-home care is excellent. They provide non-medical services. They can tell you when the pills are due, but they don't administer them. They don't administer PT, but they could make sure that the patient does their physical therapy with information that's left behind from PT. They could incorporate those. I don't have anything bad to say about them because they're really good. They give me a comforting feeling. It's only been a week since we had them for my husband. They give the patient's spouse a respite by being there. They can prepare light meals and do light housekeeping. Basically, there is a companion for my husband. They help him with bathing, dressing, and things like that. They have capabilities to please and monitor. They also take note of the notes I left with the homemaker. I also get ideas, helpful hints, and resources from them as well.

    Provider Response

    Thank you Jean for your comment. I will certainly reach out to your Case Manager as we can add in some light housekeeping and meals that can be done during the time we are with your husband. Each care plan can be customized to the need of the family. We appreciate your comments.

    Anonymous_5735

    5

    February 16, 2022

    I am a current client of this provider

    It's necessary for us! The client is 100 years old and they help her with cooking, bathing, dressing, everything. They're always there for us, and they're very responsive. They can also get replacements pretty easily if a caregiver is sick.

    Provider Response

    We appreciate your comments about the scope of what we do and how well we communicate!

    Rhonda M_7

    4

    February 9, 2022

    I am a past client of this provider

    I did not have then long, they would do what I need them to do. They were always prompt.

    Provider Response

    Thank you for sharing your experience with the public.

    Lisa C_19

    5

    January 17, 2022

    I am a past client of this provider

    It was nice for her to have a companion. I like the quality of care that my mother received.

    Provider Response

    Thank you Lisa for your feedback. We appreciate it.

    Judith S_5

    5

    January 17, 2022

    I am a current client of this provider

    Each one of the caregivers have a different set of skills, and I work with the caregivers to use those skills. The people are here on time. They stayed up to the end of the shift.

    Provider Response

    Thank you Judy for your comment. We agree we do have some great staff and so happy they are responsive to your needs.

    Marian E_2

    5

    January 17, 2022

    I am a past client of this provider

    They certainly helped me a lot in relieving me of worries. I was worried about helping him with showers myself and that he might fall. They were very professional and kind. Those were the main things I looked for.

    Provider Response

    Marion so glad we were able to assist you and your husband and provide the respite care you needed. Appreciate your comments.

    Jayne M_2

    5

    December 23, 2021

    I am a current client of this provider

    They come in and talk to me and do my housework. They are very present in the care and nice to me.

    Provider Response

    Thank you Jayne for your comments. At Visiting Angels it is our goal to hire kind, caring and friendly caregivers to provide services and very happy you feel the same way.

    Peter C_8

    5

    December 20, 2021

    I am a current client of this provider

    Visiting Angels are very accommodating because they are able to help my mom with anything she needs, such as cooking and filling out paperwork Visiting Angels are compassionate towards my mom.

    Provider Response

    Thank you Peter for your feedback. Being compassionate is a top quality we look for when hiring our caregivers. So glad you are enjoying our caregivers assisting your Mom.

    Terry D_7

    5

    November 9, 2021

    I am a current client of this provider

    They take him to the store and to doctor's appointments. I appreciate that someone can take care of Bradley when I can't.

    Provider Response

    Thank you so much for your feedback. We appreciate it.

    Anne C_8

    5

    November 9, 2021

    I am a past client of this provider

    They were very reliable and hard working women I like how they helped around the house.

    Provider Response

    We appreciate you feedback to let the public know how helpful our caregivers are to your family.

    Marcia H_8

    4

    November 9, 2021

    I am a current client of this provider

    It is such a big help, especially on the weekends. I just wish I could contact my caregiver directly.

    Provider Response

    Thank you Marcia for your comments and so glad your caregiver is very helpful. We always ask that you contact our office versus the caregiver. The caregivers work remote in the field and are with other families and their time is precious in each home. The caregivers need to be properly compensated for all work hours and we can only achieve this if the office handles all calls and coordinates care.

    William "Bill" P_5

    5

    October 14, 2021

    I am a current client of this provider

    It is nice that I have someone who can drive me and run errands I cannot do. I like my caregiver and she is helpful.

    Provider Response

    Thank you so much for your feedback regarding how our caregivers provide some great mental stimulation and companionship. We know you depend on them and so happy we meet all your needs. We appreciate your feedback.

    William G_18

    4

    October 14, 2021

    I am a current client of this provider

    They have taken care of my wife very well. They have always been very reliable.

    Provider Response

    Thank you so much for your feedback. We appreciate your comments on how our staff cares for your wife and that they are reliable and dependable.

    Melissa M_5

    4

    September 16, 2021

    I am a current client of this provider

    We have had some good experiences but the 2 aids are different. We have had some good experiences and they are helpful to help us.

    Stacy B_6

    4

    September 16, 2021

    I am a current client of this provider

    They are available to me when I reach out to them. I like that they keep in touch with me and help me out when things come up.

    Kenneth R_7

    5

    August 25, 2021

    I am a current client of this provider

    They take care of him twice a week. It saves me a lot of time. They sent us a very knowledgeable and helpful angel.

    Provider Response

    Thank you for your comment Kenneth. So glad you found our angel very helpful and full of knowledge to assist you.

    Gerald M_5

    4

    July 30, 2021

    I am a current client of this provider

    When you've had a stroke and you can't get along that well, they do a lot of things for you that you can't do. It depends on how things are going. I like their personalities.

    Provider Response

    So glad you have some caregivers that are able to support you around the home. Thank you for your comments.

    Robert D_23

    5

    July 15, 2021

    I am a past client of this provider

    It's been helping me with my local work. I like their personality.

    Provider Response

    We are thrilled to receive your 5 star rating! We love it when we hear the personalities of our staff fit well with our families in providing homecare services.

    Maurice C_2

    5

    June 28, 2021

    I am a past client of this provider

    It was wonderful. He had dementia. It gave me four hours a week to go someplace. The lady that came was wonderful.

    Provider Response

    Thank you for the 5 star review. It warmed my heart to hear the instant connection with your caregiver aka "Angel" and the benefits you also receive by getting some respite.

    Alfred P

    5

    June 7, 2021

    I am a current client of this provider

    It has been a great relief for someone to be a caregiver. I think that the job has to be difficult. My wife had to be put in a nursing home.

    Anonymous_4350

    5

    June 7, 2021

    I am a current client of this provider

    The caregivers help me out and keep me in line. The people are really nice and things go very easily.

    Provider Response

    Thank you for your comment. We love that our staff feel like family to you and you can really count on them.

    Wendy T_2

    4

    May 28, 2021

    I am a past client of this provider

    There were times when we were supposed to have someone come and they didn't come. That would impact my day a lot. The company could be more reliable.

    Provider Response

    We appreciate your comment and we will do our best to make sure this does not happen again. Thank you for being honest and open with us so we can improve on our end.

    Maureen H_3

    5

    May 17, 2021

    I am a current client of this provider

    I feel very secure when they are here, they give me a lot of comfort, not leaving me alone. They allow my husband to get time off from the care. I like the attitudes of the caregivers, they are wonderful.

    Provider Response

    We appreciate your comments Maureen. We are thrilled you are very happy with our services and the staff assigned. Thank you so much for trusting us with your care.

    Jean G_8

    5

    May 17, 2021

    I am a current client of this provider

    They do jobs around my home that I can't do. I would recommend them because they are really, really nice.

    Provider Response

    We love to take over what is most difficult for you to make your quality of life better.

    Carrie B_5

    5

    April 28, 2021

    I am a past client of this provider

    They provided us with our caregiver. The caregiver we had was exceptional. She was very organized and prepared.

    Provider Response

    We are so happy that you have a perfect caregiver for your mother.

    Kirby M

    4

    April 28, 2021

    I am a current client of this provider

    They help her with companionship. It's nice to have someone there on a routine basis to do those things for her. The biggest thing is that they have a lot of different Angels coming in. They're all competent, but it would probably be better if they only sent one.

    Provider Response

    Thank you Kirby for your comment. When you need 7 days coverage and two shifts every day it is very hard to just have one caregiver. It is always our goal to minimize faces on each case and we keep this in mind when scheduling out staff. On our end it is like putting a puzzle together and we always look for the perfect piece to fit. Thanks so much for your valuable input on the situation.

    Michael M_55

    5

    April 28, 2021

    I am a current client of this provider

    They are great with their clients. I like that they come to your house and they care for your loved one.

    Provider Response

    Thank you for the 5 star review Michael. So glad the care we are delivering to your family fits your needs.

    Paul G_20

    5

    April 20, 2021

    I am a past client of this provider

    We had to manage the services remotely so that was difficult. We recommend them all the time. Our experience was very good.

    Provider Response

    Appreciate your comments Paul. Thank you so much for recommending our services to other families and we are thrilled you are pleased with the outcomes of helping manage care for your family.

    Anonymous_4552

    5

    February 23, 2021

    I am a past client of this provider

    I just needed to have someone here to talk to and relate to. I like the help that was assigned to me.

    Provider Response

    So glad our caregivers were able to meet your needs and help with the isolation. Appreciate you!

    Anonymous_4554

    5

    February 19, 2021

    I am a current client of this provider

    They do everything for me. They fix my meals for me, the meals are delicious. They are very helpful and very attentive.

    Provider Response

    We are please to know your have a great cook for a caregiver and that they are meeting your nutritional needs. Visiting Angels always aims to be kind, helpful, attentive to all care needs. Thank you so much for your comment.

    Christine P_6

    5

    December 14, 2020

    I am a current client of this provider

    Each day the caregivers come it gives me the opportunity to run errands like grocery shopping while they are with my husband. I would say that they have been very accommodating and helpful and nurturing.

    Provider Response

    Thank you Christine for the feedback on how our services give you some piece of mind while running errands. So glad you found our services accommodating and helpful to your situation.

    BJ L

    5

    November 24, 2020

    I am a past client of this provider

    They were the most help by just being there. They were very helpful. They definitely did everything they could to help us out.

    Provider Response

    We are so glad you found value in our service. So happy we were able to help out your family.

    Kim S_16

    5

    November 12, 2020

    I am a current client of this provider

    The caregivers will help her bathe, keep her fed, and keep her company. This agency is responsive to our questions and concerns.

    Provider Response

    Thank you Kim for the feedback. We strive to answer our phones live to provide optimal customer service.

    Philip "

    5

    October 14, 2020

    I am a past client of this provider

    They added to his life and they took care of him. I like the personality of the individuals because their heart was in it.

    Henry "

    5

    October 6, 2020

    I am a current client of this provider

    They are helping me get back to normal. I like the caregiver's friendliness.

    Jean A_8

    5

    September 4, 2020

    I am a current client of this provider

    I know that someone is there keeping an eye on them three days a week. It lessens our worry. They have been very accommodating and easy to work with.

    Joseph "_1

    4

    August 17, 2020

    I am a past client of this provider

    They assisted with medications. They are friendly towards their clients.

    Kim E_3

    5

    August 17, 2020

    I am a current client of this provider

    With their help it frees my time to help my own family. They have a caring staff.

    Robert A_19

    4

    July 23, 2020

    I am a current client of this provider

    They have helped the most in providing companionship. I like the people that work for the agency.

    Lorraine" P

    5

    July 8, 2020

    I am a current client of this provider

    It gives me a chance to do some things for myself and they come in and take him out for a walk. I am benefiting more from the services. I like their promptness.

    Kim E_2

    5

    July 8, 2020

    I am a current client of this provider

    They have relieved me from doing the care all day long. They give other family members relief. I like their staff.

    Richard A_12

    5

    June 10, 2020

    I am a current client of this provider

    They do many things. They are very kind. They are very friendly to my wife who has Alzheimer. They come into work on time.

    Jean "

    4

    June 3, 2020

    I am a current client of this provider

    They help me the most with being supportive. I just need some help with doing physical therapy. Most of them are very friendly and helpful. Everybody that's coming now is great. I had a few problems a couple of weeks ago.

    Steve H_9

    5

    May 15, 2020

    I am a past client of this provider

    My mother clicked with the caregiver and it helped the transition with moving her out of her house and it helped with her dementia. They worked with us in getting the right caregivers for my mom.

    Anonymous_3708

    5

    May 15, 2020

    I am a past client of this provider

    They really tried to work with me on the times. I loved the company and the caregivers that came.

    Raymond P

    5

    April 22, 2020

    I am a current client of this provider

    The young lady comes helps me take a bath is just full of business. I like that the people who come to take care of me do an excellent.

    Sandy K_6

    4

    April 6, 2020

    I am a past client of this provider

    The caregivers took them to the store which was good. I liked that they would do what they wanted them to do.

    Sandra T_3

    5

    March 20, 2020

    I am a past client of this provider

    I didn't like the cost. They were wonderful because their care and professionalism was good.

    Arlene W_2

    5

    March 4, 2020

    I am a current client of this provider

    It has a big impact. I am doing fine now that I have them. They are thorough. They take good care of me. I am very happy with them.

    Marcie N

    5

    February 5, 2020

    I am a current client of this provider

    Initially, I couldn't do anything for myself, and I still have them come in and do the more labor intensive stuff that I can't do. Everyone has been friendly. There were a few that were not suited to me, and they switched those out.

    Rev. Robert "Bob" L

    5

    February 5, 2020

    I am a past client of this provider

    I knew that all the things that I couldn't do were getting done. They were very considerate and friendly and worked so fast.

    Claire G

    5

    January 27, 2020

    I am a past client of this provider

    They were a big help for me because they would empty my top shelf since I was unable to get on a stool. We also gathered all the items that I wanted to dispose of and they helped sort those things out. I was also unable to drive at the time and they would take me grocery shopping. I was totally satisfied with who came to my home. They were just wonderful.

    Doug S_10

    5

    January 16, 2020

    I am a current client of this provider

    They support me when my wife is in the hospital, and now we are in great shape. The people there are very capable.

    Elaine B_6

    5

    January 8, 2020

    I am a past client of this provider

    It made it so I could sleep. I had them three nights from ten to seven so I could get some sleep. They were always prompt with being here. If I asked them to do something, they would do it. They were friendly, and they were very good to my loved one. He enjoyed having them here.

    Anonymous_2908

    3

    December 7, 2019

    I am a current client of this provider

    The caregivers make my life easier by taking care of my loved one 24/7. I was doing that on my own, so it is definitely helping me. There is a new policy that they are not allowed to do anything for me only for my caregiver. We had an emergency with a colostomy, and the owner did not call me to check up on me. The team of caregivers are exceptional and that is only reason I am with the agency. The way they overcharge us is horrible. I don't like anyone in the office, and they treat me and talk to me in a horrible way.

    David H_26

    5

    December 6, 2019

    I am a current client of this provider

    They seem to be monitoring the caregiver that comes to the house, and she seems to be really good. My wife likes her. I have one issue. My issue is that I have to give them a seven-day notice if something changes, unless it is an emergency, about someone who is coming.

    Anonymous_2831

    1

    November 6, 2019

    I am a current client of this provider

    They should probably train their caregivers better. They don't check on the caregivers enough. They don't know what they are doing. They try to sell you something. They ask me to donate money.

    Provider Response

    We do unannounced check ins on caregivers quarterly as well as a care plan review with our clients. Once a year we to send out a letter to all our staff and families as we participate in The Walk to End Alzheimer's as a National & Local team. Families are not pressured we just do a simple ask. We provide all our staff with over 20 hours of training as they begin with our agency as well as monthly educational CEU's.

    Jeanette Z

    5

    October 17, 2019

    I am a past client of this provider

    I was able to focus on work or other things while I knew the caregiver was here with my loved one. I liked that the caregiver that we got was very warm and friendly. The caregiver knew how to do the job and was caring and loving.

    Kathy C_13

    5

    October 10, 2019

    I am a current client of this provider

    They give me peace of mind knowing that they are there with him. Most of the caregivers are very good with my father.

    Thomas

    4

    October 7, 2019

    I am a current client of this provider

    I hired Visiting Angels Gilford and my experience working with the caregiver I have now is great. They're helping me in straightening out the house, they've been doing some laundry for me, they help run errands, and they take me to my appointments. The caregiver is great and he puts in more than he has to. Last week I went to get wound care, and he sent me over to the hospital and made sure everything was alright before he decided to leave. Instead of just leaving, he stayed there.

    Norma B

    4

    September 25, 2019

    I am a current client of this provider

    They get me things that I need and want, they wait on me, and do things for me. They help when I am here alone, they look out for me, and try to help in any way they can.

    Thomas P_4

    4

    September 5, 2019

    I am a current client of this provider

    I have so many pans in the fryer, so that makes it a little difficult. I have good days and bad days. On the bad days, it is hard to get anything accomplished. Right now, I don't have an problems. I have one person that comes twice a week, and that is working out better than having two different people. The one that I have has a vehicle that I can step up into.

    Sonya C

    4

    September 5, 2019

    I am a current client of this provider

    They can do things that I just can't do anymore, so it has helped me tremendously. The first one is enjoyable, comes in, and does what she is supposed to do, but the other lady had health issue that were more important than getting done what I needed.

    Ken T_1

    5

    August 7, 2019

    I am a current client of this provider

    She was able to be with him, and I was able to do something else around the house. I think it's been a flexible situation. Melissa was here the first day, and I asked Mary to help me strip the bed and make the bed. I have back pain so that helped. I liked the flexibility. If I have a question, I can call Melissa and ask if Mary can do this or that.

    Donald M_7

    4

    August 7, 2019

    I am a current client of this provider

    It gives me the opportunity to do things when they're here the 3 times they come. I'm happy with the service that they provide.

    Claire T

    5

    August 7, 2019

    I am a current client of this provider

    They have freed me up so I can have some time, and I trust them when they are here to take care of my mother's needs. They seem to meet my mother's needs.

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    About Visiting Angels Gilford in Gilford, New Hampshire

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