Ignite Medical Resort - Webster

Alyce

My mother stayed at Ignite Medical Resort Webster in December. We liked the place pretty well. They were attentive to her, and she liked the people. The only issue she had there was that even though they would ask her every morning what she wanted for every meal, she seldom actually got what she asked for, but she didn't want to bring it to anybody's attention. A lot of times, the food was cold by the time it would get to her. The building was very nice and seemed like it was recently remodeled. The rooms were all private, so that was nice. The bathrooms were accessible even to somebody in a wheelchair. They had a nice recliner chair that one of us was allowed to sleep in at night. So, you could have somebody stay with you the whole time you're there. The staff was good. Pretty much any time we would call them, they would come in pretty quickly. We were there right around Christmas, so it was a little bit hard to get hold of people that were in charge of things. I did try once to get hold of somebody that was in charge of the dietary stuff. And I got a recording and nobody ever called me back. I was trying to get hold of a caseworker and they sent me to somebody's voicemail, left a message, didn't hear back, and tried calling somebody else, and her recording said that she was off until the first of the year. The front desk didn't seem to be very good at getting hold of people that were in charge of things. But the nursing staff was good. She had PT and OT while she was there, and those people seemed to be good, too.