Home Helpers of Polk County Lakeland, FL
315 Doris Dr., Lakeland, FL 33813
4.54
(79 reviews)
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Reviews of Home Helpers of Polk County in Lakeland, Florida
David P_21
5
|
February 6, 2024
They were always there for me and consistent. They were always there for me.
David L_30
5
|
December 4, 2023
They are very qualified and helpful. Everything they do is outstanding and perfect.
Timothy C_3
5
|
November 10, 2023
I like the quality of care and that they are always available. I like that they are very compassionate. They seem to provide care when we need it, even at the last minute.
Anonymous_7607
3
|
October 18, 2023
The caregivers could have a greater impact if they could follow the actual care plan and stay the entire time. They could also not bill for time that they're not there. The agency needs to improve the quality of their caregivers, their training, and communication with families.
MICHAEL M
5
|
October 6, 2023
George takes care of him. He makes him smile all the time. I like the home helper that we have. He is always on time and always shows up.
Lucy M_3
5
|
October 3, 2023
It's been very good, and they are responsible, that's one thing I really like about them. They are very responsible, understanding with our situation and reliable.
Ira - Maryann R
5
|
September 20, 2023
The care is good, and they have good availability. They're efficient and have good quality of care. They are kind and patient.
Anonymous_7601
4
|
September 20, 2023
They are helping clean the apartment. I like that they are responsive.
Anonymous_7604
4
|
September 6, 2023
It makes all the difference. My caregivers have helped me the most with my food. I am not sure what the agency needs to improve on. I like that they are on time.
Bryan C_2
4
|
August 15, 2023
I had had a caregiver called Stone Cold and Chris. They made me tea and helped me clean. I do need them to ask me what I need and how I am doing. It was good and bad. We had some caregivers that were not as good of a fit and some that were a good fit. The caregiver said that I refused services but that was not accurate. They need to ask me questions and interview me so you know what I need. They need more of a variety of people.
Jose M_3
5
|
August 15, 2023
I told them that I needed a strong male and I am very pleased with the person they sent. I like that they sent me the help faster than I thought and he is such a great guy and takes such good care of my husband.
Anonymous_4468
5
|
August 2, 2023
They sent a girl out here who does her job. I like the girl helping us is here 3 times a week and she helps us anyway she can.
MaryAnn R
5
|
July 24, 2023
They make sure that they have eaten and bathed and go to the bathroom. I like their convenience and their care for my parents.
Sharon L_15
5
|
July 17, 2023
I am not able to get around and do my work, and so they help me do the work that I need done. I like that they were able to really help me, and my caregiver was like one of my daughter's.
Anonymous_6915
5
|
July 11, 2023
He is bedridden and they have a routine that allows him to know when they will show up to help him. They are very reliable and show up and do what they need to do.
Ira R
5
|
July 5, 2023
They are attentive to his daily needs. There are particular caregivers that we love. There are some scheduling issues.
Christopher J_1
5
|
June 13, 2023
The client really enjoyed George. He loved George coming out, and he loved his mannerisms. I think it had a very awesome impact. The caregiver helped the client with his bathing. I think the companionship meant a lot to the client because it was another guy that he could talk to when he was getting his care and he felt very comfortable with it. I really liked the worker the client had that came out here, George. He was really nice.
Alfredo R_1
5
|
June 8, 2023
They help me get dressed in the morning. For a while they helped with toileting. Because of my accident, there's not too much I can do. They help me with everything.
Barbara T_18
5
|
June 5, 2023
They gave me useful information about my situation. They did a thorough evaluation when I first started with care.
Roberta H_2
4
|
May 19, 2023
Most of the time they came but sometimes they didn't. I don't really remember about what they helped with. Sometimes they didn't show up when they were supposed to, but most of the time they were okay.
Anonymous_7322
5
|
May 4, 2023
All of the services have been good and helpful. I like their services.
Joshua L_3
5
|
April 19, 2023
They helped the most with being able to get things and acquire things that I couldn't get myself since I was in a wheelchair. I liked that they were pretty awesome all the way around. They checked on me every couple of weeks and the person was top-notch.
Anonymous_7092
4
|
March 6, 2023
The agency has showed me that when we go out shopping, I do not have to panic. I got more hours now, and I was getting used to the way things are done, like the hours.
Avalon B
5
|
March 2, 2023
It gives my family release, knowing someone is taking care of her. I could tell that they are friendly and gently with patients.
Harriet B_2
5
|
February 9, 2023
They are here to talk with me and help me around the house. I like how friendly, kind, and understanding they are.
David M_64
5
|
January 10, 2023
The caregiver isn't here every day, but he helps with laundry or cleaning bathrooms. The caregiver sent out is nice, he's a fast worker, and he does whatever we need him to do.
Pamela K_3
5
|
December 2, 2022
I like that they come when they are supposed to and are on time. I like that they are very reliable.
Teofilo P
5
|
October 10, 2022
They have made life a whole lot easier for me. I couldn't do it without them. I like that the staff is very pleasant and professional.
Anonymous_6497
5
|
September 22, 2022
I am not there in Florida, and they help to be my eyes and ears. I like the staff.
Jane P_6
5
|
September 13, 2022
They are timely and efficient. I like their attitude and service.
Henry A_4
4
|
September 2, 2022
They've made my life a bit easier by finally having someone come in on Sundays, so my wife has a break. It's getting better. It's a little frustrating that they don't have someone to work the phones.
Grace N_4
5
|
July 29, 2022
My caregiver is a compassionate woman and very caring. They are very attentive. I'm getting great care.
Ralph M_3
5
|
June 29, 2022
They provide me with all the care I need with high quality. I like that they send me great caregivers.
Anonymous_6034
2
|
May 11, 2022
Their services were great, but they very rarely were able to give them. You didn't know whether they were going to help you or not. When they were there it was fine, but they very seldom showed up.
Patricia F_18
5
|
March 22, 2022
All of the caregivers have been very professional. We have really liked the caregivers that have been sent by Home Helpers.
CAROL M_1
5
|
January 4, 2022
She makes life easier by helping me stay organized. My caregiver is wonderful and makes life a lot easier for me.
Glenda F
5
|
January 4, 2022
The aides do the work needed, I know Ken and he is good.
Beverly P_5
5
|
November 11, 2021
They were really kind and easy-going. They were kind and very competent. We've used various home health aides a few times when we've needed fill-ins. On average Home Helpers were the nicest ones.
Samantha P_1
5
|
October 18, 2021
They provide care for my wife, so I don't have too and can work. They seem to have good communication.
PHYLLIS K
5
|
October 4, 2021
As the primary caregiver in the family, I cannot say how much it means to know that I can relax or do errands without feeling pressured. It makes all the difference. I could not do what I do without them. I can't praise the caregiver enough, he is so good with my mom. She is happy and joyful.
TRENTON G
4
|
September 22, 2021
They helped by getting me the care that was needed for my husband. They could have sent the same caregivers.
Anonymous_4644
5
|
September 8, 2021
They have helped my husband with his hygiene problems, like bathing. They are very accommodating and helpful.
DONALD O
5
|
August 26, 2021
They've made my life easier by helping me out since my husband needs extra help. They provide outstanding services.
GARY T_1
5
|
July 27, 2021
They take me to the doctors and back. I like that they sent me a worker, Latisha, and she does a good job keeping me safe.
Robert G_40
1
|
July 26, 2021
It gave us so much stress because of the lack of care. We didn't know someone was coming each day. The office scheduling needs a lot of training. They wouldn't schedule people we liked.
JOANNE I
1
|
June 28, 2021
It was very negative for me. After the first lady it was nothing but problems and a lot of frustration. I left the entire idea of an agency behind because of them. They talked a good line in the interview but were not able to follow through.
Anonymous_4960
5
|
June 28, 2021
They have really helped me with things like making sure that I am on the correct diet that I need. I like that they have good and helpful caregivers.
RITA T
5
|
May 20, 2021
She helps me with everything no matter what. They are very reliable. The girls that they send out are excellent.
Paul O_3
4
|
May 18, 2021
They provide personal care. They give a lot of security and safety for Paul to go into the shower. There is someone to help him if he needs it. They do light housekeeping. They can improve the office dependability and the worker dependability.
HELEN C
3
|
May 7, 2021
They need to be better at being on time. They need to be on time, they need to do a better job of taking care of me.
Vivian G
5
|
April 7, 2021
I need them desperately. The right side of my body is paralyzed and there are many things that I can't do by myself. They are always on time and help me so much in doing all my chores. They are very helpful.
Madeline M_1
5
|
March 16, 2021
I have a comfort that they are a phone call away if I have special need or if I have an emergency. They are very timely, responsive, and professional.
Carol G_15
5
|
March 8, 2021
My caregiver makes sure I get a bath and stay fed. This agency is prompt and knows how to handle their business.
KEITH H
4
|
March 2, 2021
They don't have to fight with my husband to clean him up. The people are nice, understanding, and don't push you.
Rossetta R
3
|
February 2, 2021
Their management needs to respond. When you call them you cannot even leave a message. I would not recommend them all. It is not the people that come to the house. It is the management part of it.
Anonymous_3854
5
|
January 18, 2021
Now I have someone I can talk to and someone to be with me for a while. I am compatible with my caregiver. He does what I ask him to do.
Anne M_7
5
|
October 30, 2020
Them just being there was the most helpful. They sat with me. They were there for me when I needed them. I needed that companionship to feel better again.
Vicki H_7
5
|
October 19, 2020
My mom is a lot happier lately and is in a better mood ever since the services started. The agency is very personable and we really like the caretaker that they gave us.
Joyce S_15
5
|
October 19, 2020
They are very nice and they are comfortable. They are very friendly. They are kind and very warm.
Dan W_3
4
|
September 25, 2020
The supervisor was very responsive to concerns. The punctuality of the staff could have been improved.
Robert B_50
4
|
September 16, 2020
The first one that came was very tired and wanted to sleep all the time. Another seemed to be sitting on her phone. We're on our third person in a month.
Michael G_15
4
|
September 15, 2020
They need to be familiar with a hoyer lift. They need to know how to change a catheter and colostomy bag. They should always bring gloves with them. They should always be using gloves. They need to be pre-certified and pre-qualified for my case. They can vet their people better.
Leon E
5
|
July 15, 2020
His caregiver is here five days a week. She makes sure he has something to eat for lunch and also when he goes home. They go for walks and do other things together as well. I like their professionalism and their attitude. They're always there to take a phone call.
Janice W_1
5
|
July 10, 2020
They help the most by keeping in contact with me because I am in bad shape and I need to know what is going on. I like that they are there when I need them. Things happen, and they do their best to make it right, such as a caregiver not able to come or something.
Winfield U
5
|
June 5, 2020
They help me out with my dad, which takes a lot of pressure off of me. They are flexible.
Susan W_13
5
|
April 22, 2020
They sent some good employees. They made sure everything was wiped down. They did what they were supposed to do or what was requested. They did a good job.
Anonymous_3466
4
|
March 23, 2020
They are supposed to cook meals and clean. They need to help with bathing. The caregivers need improvement. They just aren't good.
Anonymous_3400
4
|
February 13, 2020
They usually just help her get to the bathroom and move around the house. We just had some issues with getting caregivers out. We're doing better now.
Mary Jane K
5
|
January 23, 2020
The aide has been the most helpful part. I never have any issues with anything.
Anonymous_3134
4
|
January 10, 2020
They could be more engaging in their job. They could improve the quality of the caregivers.
Anonymous_1946
4
|
June 21, 2019
It's a huge help when we need them to be able to have someone come in. There hasn't been quite as good follow up this time as there was with my mom.
Agatha D
4
|
May 20, 2019
It helps me a lot. There was only one person I didn't get along with. They make my life easier and do things I cannot do myself. They do a good job, and I seem to be able to communicate with them. I seem to forget things at my age, and they help me.
Anthony R_5
5
|
April 15, 2019
They help my loved one with putting on compression stockings. They have friendly personnel and we do not have a set minimum number of hours per day.
Ethel B_1
5
|
March 15, 2019
They just take care of her. They feed her. They are on time, and they do what they need to do.
Arlene C_1
4
|
March 14, 2019
I can't get up and do things, so they do it. I put my hands on the wall to walk, and I asked her to wipe down the places where my hands touched the walls. She said she doesn't do that. Besides that, everything is good.
Fern C_3
5
|
February 15, 2019
They do basically everything. They get her out of bed and cook. I have only had them for a few weeks, but the caregiver is really good. She goes above and beyond.
Jean C_5
5
|
December 7, 2018
They help drive for me because I can't see. I can always count of them. If my regular driver isn't available, they'll send someone else.
Marlene C
4
|
June 14, 2018
They help me a lot because they are a lot of things I can't do anymore. The last caregiver they matched me with got along with me very well.
David W
5
|
April 25, 2018
I liked that both of the upper managers were avalaible when necessary. Their main responsibility is to fill my medication box and helping me with balance issues while I shower.
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Services and Amenities of Home Helpers of Polk County in Lakeland, Florida
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- In Home Health
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
About Home Helpers of Polk County in Lakeland, Florida
We’re more than an in-home health care agency – we’re your extended family when family can’t be there.
From our initial complementary in-home consultation to compassionate home health care services and emergency medical alert monitoring, we provide exceptional support for you, your loved one, and your entire family
We work with you to create a customized care plan that matches your family’s needs, taking time to understand your unique situation through a step-by-step process for the best quality of life for your loved one and peace of mind for you.
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