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(800) 558-0653

Visiting Angels Auburn Auburn, NH

14 Hooksett Road , Auburn, NH 03032

(800) 558-0653 (Call a Family Advisor)

4.66

(463 reviews)

Offers Home Care
Top rated on Caring.com

2022, 2023, 2024

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Reviews of Visiting Angels Auburn in Auburn, New Hampshire

4.66

(463 reviews)

    Top rated on Caring.com

    2022, 2023, 2024

    View More

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Albert 'Al' S

    5

    January 18, 2024

    I am a current client of this provider

    The provider has helped me the most because he does all my housework. I like this agency because they're here on time and do an excellent. He's good company.

    Tiffany L

    5

    December 14, 2023

    I am a current client of this provider

    I like that they take duties off my hands. I like that we have good caregivers that are trustworthy.

    Provider Response

    Thank you Tiffany for your feedback. So glad we our agency is accommodating to your families needs and that we have some very good caregivers assigned to your family. Appreciate your business.

    Roger D_2

    5

    December 14, 2023

    I am a current client of this provider

    They have helped us spiritually, physically, and emotionally. We have the national caregiver of the year as our Angel.

    Linda B_72

    5

    November 22, 2023

    I am a current client of this provider

    They offer suggestions on how to ease my mom's pain, they know what to do with a bed sore, and they teach me. What I like the most about them is they try to find the right people based on the client needs. They're very diligent in trying to find the right people.

    Provider Response

    Linda, we're happy you found our staff to be so supportive with our home care services here at Visiting Angels. We look forward to your next visit! Take care!

    Anonymous_5008

    5

    November 9, 2023

    I am a current client of this provider

    I like that they are caring. I like that they are reliable.

    k.crocker

    5

    November 8, 2023

    I am a past client of this provider

    very courteous of feelings,always on time,the best caregivers we've had.

    Sue N_4

    4

    October 27, 2023

    I am a current client of this provider

    The caregiver helps the most with the cleaning, and she is always on time. One of the caregivers had to cancel twice. The only problem is that they could not get replacements very well.

    Donald R_14

    5

    October 25, 2023

    I am a current client of this provider

    They send a good quality caregiver and have good follow up. They have a great attitude. I would recommend them because my caregiver is fantastic.

    Raymond D_7

    4

    October 25, 2023

    I am a current client of this provider

    They help me change my diaper and get me dressed. I like some of the people they have working for them, like Amy.

    Provider Response

    Thanks Raymond for your feedback. So glad your caregiver is providing you the help you are seeking. We have rules in place for all our staff to deliver exceptional services to all our families.

    Rita M_9

    4

    October 20, 2023

    I am a current client of this provider

    They have been helping me with every aspect of daily life in a residential home. I would like to have higher-quality caregivers.

    Harry S_10

    4

    October 13, 2023

    I am a current client of this provider

    I wish it wasn't $50 an hour when he is with me. I wish it was less. I like the guy that comes, Brian. He can use my car, so it makes it that I can use my car.

    Provider Response

    Thank you Harry for your positive comments and to know how pleased you are with our services.

    Sandi H_1

    5

    September 28, 2023

    I am a past client of this provider

    The services were for my mom, I knew that my mom had somebody with her, and it gave me peace of mind. Quality service. They were very accommodating and very helpful.

    Provider Response

    Sandi, we strive to provide extraordinary in home care for those in need and it is great to see you had such a positive experience at Visiting Angels. We are always more than happy to assist you if anything else comes up. Take care!

    Robert Y_4

    5

    September 26, 2023

    I am a past client of this provider

    The caregiver was beyond my expectations of the services they provided. I liked the agency because they were very informative under the circumstances.

    Anna H_7

    5

    September 26, 2023

    I am a current client of this provider

    The agency always sees to it, I have food, and they take me out to get what I need and help around the house. The agency is very dependable.

    Provider Response

    We appreciate your feedback Anna. So glad you find your caregiver is nice, kind and dependable for meeting your needs of running errands and helping around your home. Thank you for your business!

    Nancy M_65

    5

    September 22, 2023

    I am a current client of this provider

    I can go to work because they are here to take care of my mother. I like that they are convenient for me, they leave me notes, and my mother is happy with them.

    Lynn P_11

    5

    September 15, 2023

    I am a past client of this provider

    They take the time to learn what you need and fill the need. I like that they take the time to fill what you need, and their caregivers are extremely the best.

    Martha A_9

    5

    September 12, 2023

    I am a current client of this provider

    The caregiver is connecting well with the client, and they help with cleaning. We have been extremely pleased with their professionalism and they are focused on needs.

    Provider Response

    Thank you for the 5 star review Martha! We appreciate your feedback on the caregiver and our agency. Thank you for your business.

    Janice D_10

    5

    September 12, 2023

    I am a current client of this provider

    My caregiver has helped me so much. She helps me with my cleaning. I love the caregiver they have provided me with.

    Provider Response

    Thank you for letting us know how well Lorraine is working out in your home. Her halo shines bright! Thank you so much for your business and stay well!

    Rita J_2

    5

    August 30, 2023

    I am a current client of this provider

    I've had them for 7 years and we're good friends. They're very on time and prompt and always here when you need them.

    Provider Response

    Thank you Rita for your feedback. I know your caregiver strives for excellence and happy she is assisting you with the household tasks that are most difficult. Appreciate your comments.

    Edward K_21

    5

    August 28, 2023

    I am a current client of this provider

    The care was necessary and satisfactory. The care has been satisfactory. The fit of the aide has been good for our situation. They are punctual.

    Robert C_57

    5

    August 28, 2023

    I am a current client of this provider

    They help me by doing what has to be done. They are caring people.

    Provider Response

    Thank you for your comments Robert. We appreciate you!

    Phyllis L_11

    4

    August 23, 2023

    I am a current client of this provider

    Having company and having someone willing to drive for me is nice. I haven't had a lot of experience with them, but last time I had an appointment they said they didn't have anyone for me and that was disappointing.

    Barbara T_15

    5

    August 23, 2023

    I am a past client of this provider

    His condition was deteriorating, but they did a good job watching him while I was gone. I really liked how creative and responsible they were.

    Provider Response

    Hi Barbara! We are very happy that Visiting Angels has provided you with such a positive experience with your in home personal care. Thank you, and have a fantastic day!

    Alfred "Al" P

    5

    August 18, 2023

    I am a current client of this provider

    My age makes it difficult to go outside and they help me go out. I'd recommend them because they think a situation through and make a decision, and they're polite and helpful.

    Colleen E_1

    5

    August 9, 2023

    I am a current client of this provider

    It helps us focus on our regular lives while the client is safe at home. The caregivers have helped the most by keeping him safe so we don't have to worry. I like that they seem to have matched up good care providers for the client.

    Gary E_6

    5

    August 9, 2023

    I am a current client of this provider

    It was very helpful. I do not depend on it too much though. The services are just as good the second time having them.

    Kari R

    5

    August 9, 2023

    I am a current client of this provider

    They are awake overnight because he gets up at night. They're reliable.

    Denis G

    5

    July 27, 2023

    I am a current client of this provider

    She needs constant care, and I can't do it all day long, so the services provide that. I like that they are extremely caring and responsive at Visiting Angels.

    Provider Response

    Thanks you so much for your feedback and very pleased to hear our operations team is doing a fantastic job. We appreciate your feedback!

    Anonymous_7500

    4

    July 26, 2023

    I am a current client of this provider

    They help get her meals ready. They help her if she needs help in the bathroom. They also keep her company and occupied. I'd like them to lower their prices.

    Pat S

    5

    July 24, 2023

    I am a current client of this provider

    The girl who comes here is full of life and happiness. We go about all things that I need to do to get through my day. They are good at what they do and have strict rules and are capable to have a backup caregiver.

    Provider Response

    We are so thrilled our homecare services are providing you quality of life and make it easier for you. We agree we have some wonderful caregivers assigned to your case. Thank you for your comments Pat.

    Richard S_51

    4

    July 20, 2023

    I am a past client of this provider

    When we needed more help, they were good at finding people when we need them. We had sometimes when we had different people at different times, which cause a bit of a problem.

    Anonymous_6790

    5

    July 19, 2023

    I am a past client of this provider

    They made her very comfortable. They are very responsive, caring, and considerate of the client.

    Diane S_32

    5

    July 14, 2023

    I am a current client of this provider

    They watch him while we are at work. They provide good care.

    Provider Response

    Thank you Diane for your feedback on the caregiver assigned to your case. We appreciate your business and taking care of your loved one!

    Carmaline V

    5

    June 30, 2023

    I am a current client of this provider

    It takes a load off my shoulders because I live 2 hours away. I like the way that they talk to you and explain things, it's understandable, and they are on the same page are you are.

    Provider Response

    Hi Carmaline! We are very happy that Visiting Angels has provided you with such a positive experience with your in home personal care. We are always more than happy to assist you if anything else comes up. Take care!

    Jane M_21

    5

    June 30, 2023

    I am a current client of this provider

    They help us by transporting Norman to his appointments. I'd recommend them because their staff is very professional and we're happy with our provider.

    Provider Response

    Jane, we are glad we could help with your at home care support needs. Thank you for commenting how professional our staff is! We appreciate your business.

    Deb F_3

    5

    June 28, 2023

    I am a past client of this provider

    The services allowed me to go to work. I'd recommend them because they were extremely efficient, knowledgeable, and caring.

    Provider Response

    Thank you Deb for your feedback on the homecare services your family receives. So glad our caregiver is a natural and you are able to depend on her. Appreciate your business.

    David B_61

    5

    June 27, 2023

    I am a past client of this provider

    Visiting Angels took the time to understand Gordon and Nancy's interests. I like the consistency; the same two people would come every week. There was someone who was a contact person for taking him to appointments. They were really good about contacting us and communicating what happens at each visit.

    Provider Response

    Thank you for providing feedback on how helpful our home care services are for your family. Communication is very important and glad you find it is done well. Appreciate your business.

    Norma K_3

    4

    June 21, 2023

    I am a past client of this provider

    They made meals. He needs help dressing. They were helpful and did what was required.

    Provider Response

    Norma, we're happy you found our staff to be so supportive with our home care services here at Visiting Angels. If you have any further questions, please give us a call. We're always happy to help!

    Terry C_5

    5

    June 14, 2023

    I am a current client of this provider

    It's helped her to keep moving and occupied by playing games or walking. I like the compatibility of the caregivers with the patient.

    Provider Response

    Thank you Terry for your comments and so glad we can provide you some peace of mind when we are in the home assisting your Mom. We are thrilled to have some some caregivers that seem to be the perfect fit for your family.

    Evelyn F_8

    5

    June 12, 2023

    I am a current client of this provider

    It's important to have someone come in and work with you and for you and do a good job for the patient that needs the help. I like that they live up to what they say they will do.

    Provider Response

    Evelyn we strive to provide extraordinary in home care for those in need and it is great to see you had such a positive experience at Visiting Angels. Thank you again for the great review!

    Natalie H_5

    5

    May 30, 2023

    I am a past client of this provider

    I didn't have to worry when I left the house, I knew he was in good hands. I would recommend them because they were consistent. They were always high quality and doing the very best that they could.

    Joseph G_17

    5

    May 25, 2023

    I am a current client of this provider

    We try to come up with things for them to do with her to help keep her engaged but sometimes the patient can doesn't want to. I already recommend them to people.

    Provider Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely thank you for the positive review, and look forward to seeing you again soon!

    Anonymous_3959

    4

    May 24, 2023

    I am a current client of this provider

    I am satisfied with everything that they do. I would recommend them because they do what I need, and they are very good about it.

    Provider Response

    Appreciate your feedback on how are staff are in your home. Thank you!

    Albert D_6

    5

    May 19, 2023

    I am a current client of this provider

    The services are everything to us because my mom wouldn't be able to be home without them. There's no way she could be living on her own. We would have to place her. I would recommend Visiting Angels because they've done a really good job with finding good matches for my mom.

    Kim H_12

    5

    May 11, 2023

    I am a current client of this provider

    I am able to not worry about my uncle and do what I need to do in my life. I like that they are always available to me for any care for my uncle. They are very attentive to him. I really am very happy. They are dependable.

    Albert"Al" B

    5

    May 8, 2023

    I am a past client of this provider

    The caregiver who came only needed to be shown what to do once, after that she remembered everything. I would tell a friend the caregiver sent to me by Visiting Angels did an excellent job.

    Provider Response

    Thank you for your feedback Al. We are so happy you find the communications with the caregiver are going well in meeting your homecare needs. Thanks again for your comments on Visiting Angels.

    Betty "Dorthea" P

    5

    April 27, 2023

    I am a current client of this provider

    The caregiver has really been a positive influence on the client's life. She has helped the most with stimulation and taking her out. She is already doing just about everything she can do. I think the only other thing would be if we had to increase the days she is there. I think what we had before was a 7-day-a-week service but the different caregivers were not a good fit for the client. The consistent caregiver that has been there on a consistent basis has been great. I like the caregiver that has been assigned to the client from Visiting Angels. She is wonderful.

    Provider Response

    We are so happy the caregiver has improved her quality of life. Thank you for your feedback!

    Peter M_10

    5

    April 27, 2023

    I am a current client of this provider

    They are always looking for improvements in our apartment. They are very prompt and on time.

    Provider Response

    Hi Peter! We are very happy that Visiting Angels has provided you with such a positive experience with your in home. We are always more than happy to assist you if anything else comes up. Take care!

    Shannon C_4

    5

    April 21, 2023

    I am a current client of this provider

    It impacts her life daily. She finds them helpful but doesn't think she needs them. I like how the caregivers from Visiting Angels are amazing with Deanna. They are organized, follow through with what they say, and go above and beyond. They are thoughtful in their care.

    Provider Response

    Hi Shannon, thank you so much for your positive comments about Visiting Angels! We pride ourself in being America's choice in home care. We always strive to provide top quality service to every family, and are pleased to hear that you enjoyed your experience here at Visiting Angels!

    Anonymous_7213

    4

    April 12, 2023

    I am a current client of this provider

    They do their job and take good care of my parents. The care is good, they are just outrageously expensive.

    Provider Response

    Thank you again for taking the time to let us know how we did. We strive to do our best in providing personal care services ranging from companionship to dementia care. Have a great day!

    Anonymous_7173

    4

    April 12, 2023

    I am a current client of this provider

    They have been flexible, which has made the experience positive. I like the care provided.

    Provider Response

    We are very happy that Visiting Angels has provided you with such a positive experience with your in home personal care. Thanks again for taking the time to leave us this information about your recent visit. Take care!

    Michael F_15

    5

    March 28, 2023

    I am a current client of this provider

    I can't get around anywhere, so they help me do that. They help me get to appointments.

    Provider Response

    Thank you Michael for the feedback so others know how important the role is of a caregiver.

    Patricia P_32

    5

    March 21, 2023

    I am a current client of this provider

    They have helped me with my hands when I can't use mine. I would recommend them because they are very kind and they are very flexible.

    Provider Response

    Patricia, we are glad we could help with your at home care support needs. Thank you again for the great review!

    Susan "_1

    5

    March 21, 2023

    I am a current client of this provider

    The provider has helped me the most by allowing me to stay at my home. I like that they do a great job.

    Provider Response

    Thank you Susan for your feedback on how timely our caregiver is at arriving to your home. We really appreciate your business.

    2019AnonymousKQv

    4

    March 15, 2023

    I am a current client of this provider

    It is not a matter of the services changing but a matter of her decline in memory. I like that they hire good people. They are a very organized approach.

    Provider Response

    We're so happy Visiting Angels was able to help provide assistance with elderly care at home! Thanks again for taking the time to leave us this information about your recent visit. Take care!

    Anonymous_4932

    5

    March 14, 2023

    I am a current client of this provider

    They allow me to stay in my apartment. They are reliable and sensitive. They are dependable. They allow me my personal space.

    Rachel V_1

    5

    March 10, 2023

    I am a current client of this provider

    I was a little scared to have people come into my home. They make it, so I can stay home, and they are amazing. I would tell a friend that they have a lot of empathy for the elderly.

    Provider Response

    Rachel, we are so happy to read such a great review about Visiting Angels ! Thank you, and have a fantastic day!

    Debra M_17

    5

    March 8, 2023

    I am a past client of this provider

    I could leave the house, my break was when they were here. They had a genuine desire to help.

    Provider Response

    Hi Debra! We are very happy that Visiting Angels has provided you with such a positive experience with your in home personal care. We are always more than happy to assist you if anything else comes up. Take care!

    Dawn S_12

    5

    February 16, 2023

    I am a current client of this provider

    They took care of stuff that I couldn't do. I am pleased with the agency they provided.

    Provider Response

    Thank you for your feedback and how we help your family! Appreciate the 5-star review!

    Judith R_8

    4

    February 15, 2023

    I am a past client of this provider

    Very helpful. She couldn't be alone and I couldn't be there. They were prompt and did things to engage her.

    Provider Response

    Hi Judith, thank you so much for your positive comments about Visiting Angels! We pride ourself in being America's choice in home care. Thank you so much again for your feedback! We hope you have a great day!

    Otis W_1

    5

    January 27, 2023

    I am a current client of this provider

    They really help me a lot, and I could not do what I am doing without them. She helps me with breakfast and taking care of my dog. I am happy with them, they are really doing great.

    Provider Response

    Thank you Otis for your comment and feedback on how our agency is performing providing you homecare services and also taking care of your dog. We appreciate your business.

    Andrew "

    5

    January 27, 2023

    I am a current client of this provider

    The agency has helped us the most by giving my wife care that allows me a break. I like this agency because the people are well-trained.

    Provider Response

    Thank you Andrew for your feedback it is greatly appreciated!

    Anonymous_6895

    5

    January 27, 2023

    I am a past client of this provider

    I became ill while they were there and the caregiver took me to urgent care. They were able to provide me with a good caregiver.

    Provider Response

    Thank you for letting us know how valuable our staff were while in your home. We love getting feedback on how our staff perform.

    Kelly R_6

    3

    December 29, 2022

    I am a current client of this provider

    They should take more initiative to actually implement improvements as opposed to someone just sitting there and giving minimum effort. I would like them to have the caregivers we like stay with us.

    Provider Response

    Appreciate your response Kelly. We will be following up with you and just want you to know next time please call us immediately anytime you are not pleased with services. We can only fix what we know about. We will rectify this immediately.

    Anonymous_6797

    4

    December 21, 2022

    I am a current client of this provider

    They helped me be more independent at home. The agency could improve if they lower the fees.

    Provider Response

    Thank you for your feedback. We do spend strive to have all our caregivers thoroughly trained, screened and ongoing professional development and supervision. In order to have quality caregivers and a quality control program that exceeds in our industry our rates have to reflect accordingly. We appreciate your business and so do our caregivers.

    Stanley

    5

    December 9, 2022

    I am a current client of this provider

    I've been very impressed with Visiting Angels in Auburn, NH. They have been very accommodating in trying to meet my wife's needs. The caregivers have been very good. Some have been better than the others, but they've all been above average. They take care of my wife while I'm not at home and they will sometimes do the vacuuming and floor cleaning for us when we need it. They have accommodated us as much as possible. Like so many others these days, they are having problems in fully staffing, but they have worked with us to take care of our needs the best that they can.

    Provider Response

    Thank you Stanley for your feedback on the quality of our caregivers. Happy Holidays!

    Gerard "Gerry" L

    4

    November 30, 2022

    I am a past client of this provider

    They were extremely helpful in helping me adjust to the homebound life. We enjoyed the times that they were with us.

    Provider Response

    Thank you Gerry for letting us know how valuable our services are for your family. We appreciate your comments and Happy Holidays!

    Maria "

    5

    November 23, 2022

    I am a past client of this provider

    When they came to the house, they went over every single detail of what they do and don't do. They were very informative from the get go. I like that they know how to interact with the elderly. They're very patient. She was always open to listening to her.

    Provider Response

    Thank you Maria for your comments on how we relate and communicate well concerning our home care services. We love that you spoke about our patience and listening skills. We spend quite a bit of time making sure all our caregivers have these skills so they can shine out in the field taking care of their clients. Happy Holidays!

    Anonymous_6690

    5

    November 18, 2022

    I am a current client of this provider

    They make sure the client safe. I like that they provide a way. I know she's safe when I'm not home.

    Provider Response

    We appreciate your kind words on how we provide safety supervision for your family member. The peace of mind we know is so important to many family members. Thank you for your business and Happy Holidays!

    Carolyn "_3

    5

    November 11, 2022

    I am a current client of this provider

    Whatever needs to be done, they do it. It seems to be very well run, and the caregivers seem to be very well-trained.

    Provider Response

    Thank you Carolyn for your comments on how well trained our caregivers are in providing home care for your family. We love that we are meeting your expectations. Thank you for your feedback.

    Lynn P_9

    5

    October 27, 2022

    I am a current client of this provider

    They take great care of my husband. It allows me to sleep at night. They follow up with me and the employees are pleasant and easy to work with.

    Provider Response

    Thank you Lynn for providing some feedback on how well our homecare aids are working in your home. We also enjoying working with you to provide great care to your husband. Thank you for your business!

    Dolores "_1

    5

    October 10, 2022

    I am a current client of this provider

    They try to match the person, and they have been very good. I like the people they send out.

    Provider Response

    Thank you Dolores for your comment on receiving a quality caregiver from Visiting Angels! Thank you for your business.

    Anonymous_6580

    5

    October 10, 2022

    I am a current client of this provider

    It gives us the care we have been looking for and they provide services that help us get a break when we need it. I like them because they are responsive and they are very kind people to work with in a stressful situation.

    Provider Response

    We appreciate your feedback on the value our homecare services bring to your family! Thank you!

    Anonymous_6596

    3

    October 10, 2022

    I am a current client of this provider

    They could make my life easier by working on the scheduling. I just have to constantly be aware of the schedule. We have not been with them very long, so I can't say much.

    Provider Response

    Thank you for your comment. We do have a family portal that you can access 24/7 and was provided to you in your welcome packet. Please give us a call so we can further discuss and correct any problems your family might have with scheduling. We do try to maintain consistent schedules so typically there is not much that should change with the exception of vacations and when a caregiver is sick.

    Pauline B_8

    5

    September 28, 2022

    I am a current client of this provider

    They are here for us. I like their responsiveness.

    Provider Response

    Thank you Pauline for your feedback on how our agency operates and how we are responsive to your needs. We appreciate your business.

    Anonymous_6515

    5

    September 27, 2022

    I am a current client of this provider

    They could find the same person to come. The girls are very pleasant. They arrive on time and leave on time.

    Provider Response

    Thank you for your feedback on how reliable our caregiver have been with your family. We also strive for continuity of care with the same staff on each case so they become familiar with all the needs and particulars of each family they serve. Thanks so much for your business.

    Carol H_36

    5

    September 22, 2022

    I am a past client of this provider

    They were good companions for him. I like that they were very conscientious. They helped not only Everette, but me also.

    Provider Response

    Thank you for your feedback Carol. So glad we assigned some great caregivers to your team to assist your family. We also find our staff provide so much relief to the spouses too. So glad you voiced how they helped you too.

    Patricia C_14

    5

    August 27, 2022

    I am a current client of this provider

    I am not a nervous wreck like I was before with dirty floors. I like that they are dependable.

    Provider Response

    Thank you Patricia for the 5 star review! You are correct our caregivers can help with a variety of items to assist our clients! Appreciate your comments.

    Kimberly H_6

    5

    August 25, 2022

    I am a current client of this provider

    They have helped by being there and taking care of their well-being. I like the employees and they are very reliable.

    Provider Response

    Thank you for your feedback. We will review your case and check into your concerns with consistency. We do strive to schedule permanent regular shifts and will look into this further.

    Judith L_6

    4

    August 9, 2022

    I am a past client of this provider

    They helped me with things like picking up the house and putting laundry away. I was pretty happy but the caregivers had a problem with something in the house and they did not tell me what. Then they did not come anymore.

    Provider Response

    Appreciate your response. We would have loved to continue helping you but your daughter was communicating with us and cancelled services. Hope all is going well.

    Karen D_20

    4

    August 9, 2022

    I am a past client of this provider

    My dad liked the caregiver that they sent out. They need to have more flexibility with their hours and more available staff.

    Provider Response

    So glad your Dad liked his caregiver assigned. We would love more staff as well but we only hire those caregivers that we have thoroughly screened and meet our standards. We don't just put warm bodies in a home. We want every family satisfied with their services and their is a shortage of qualified workers in our area. We are working hard on this aspect of our business every day. We appreciate you comments.

    Patty B_8

    5

    August 5, 2022

    I am a current client of this provider

    The caregivers are well trained and intuitive. I like that they work with me.

    Provider Response

    Thank you for sharing the competency of our staff. We appreciate your comments.

    Joan B_27

    4

    July 27, 2022

    I am a current client of this provider

    My caregivers have helped me the most by taking me out. There's quite a turnover of caregivers.

    Provider Response

    Appreciate your feedback Joan. We have had a few staff on your case have vacations and one decided to retire. We do strive for continuity of care but sometimes with changes of schedules the existing staff might have a conflict with another client they are assigned and this would result in a fill in on those days your permanent schedule might change. It is not turnover of staff but more so the changes in schedules that result in staff changes. Thank you for your business.

    Joel A_1

    5

    July 27, 2022

    I am a past client of this provider

    They came in the mornings and did what I needed them to do. I liked the scheduling.

    Provider Response

    Thanks for the feedback Joel. So glad we were able to accommodate your care and schedule needs. We appreciate your business

    Lisa C_26

    4

    July 25, 2022

    I am a current client of this provider

    The agency has great communication. I like their communication.

    Provider Response

    Appreciate your feedback Lisa. So glad you are pleased with our communications. We find this is vital to the success of our caregivers and the families we serve.

    Norval S

    5

    July 18, 2022

    I am a current client of this provider

    The whole management is really great and I am impressed. It is an excellent company, I am so happy with the services.

    Provider Response

    We love to hear that we are meeting your expectations for services. Thank you very much for your feedback!

    Susan E_11

    5

    July 18, 2022

    I am a past client of this provider

    My husband needed a lot of help. He had Parkinson. They were professional and caring.

    Provider Response

    Thank you Susan for sharing your experience with Visiting Angels. We are thrilled you enjoy your caregivers!

    Diane C_25

    5

    July 18, 2022

    I am a past client of this provider

    The client loved Sharon. We only had her 3 days a week but it was a big impact for the client. The caregiver helped my husband the most by helping him do exercises. I liked that the caregiver we had was phenomenal. Her name was Sharon.

    Provider Response

    Thank you Diane for expressing your satisfaction with the quality of our caregiver that was assigned to your family!

    Anonymous_6254

    3

    July 11, 2022

    I am a past client of this provider

    They weren't able to provide the services that the client needed. I would recommend them if the services were properly aligned.

    Provider Response

    Appreciate your feedback. We agree too. We have a higher demand for our services than we do have staff. Some schedules are harder to fulfill but we are doing our best to utilize our staff efficiently. Also, COVID is still present and for the safety of our clients we at times will have caregivers that need to quarantine.

    Sandra G_12

    5

    June 28, 2022

    I am a current client of this provider

    Our caregiver is great. They are very accommodating.

    Provider Response

    Thank you for shining the spotlight on your caregiver! We appreciate your feedback.

    Jane B_9

    5

    June 23, 2022

    I am a current client of this provider

    They are very helpful and kind. I like that they are very agreeable.

    Provider Response

    Thank you Jane for the 5 star review! We appreciate your comments.

    Michelle H_15

    5

    June 22, 2022

    I am a current client of this provider

    We are not using the services too much. They only provide coverage for 9 hours out of 168 hours. Their coverage is superlative. The caregivers have helped the most by understanding. My mom has Alzheimer's. It's a very sneaky and insidious disease. They have been very understanding and very accommodating. I like that they're very caring people. They're very professional, empathetic, and they're very nice. We just had an assessor from the Visiting Nurses Association who came to evaluate my mom's status. I told her we have independent contractors, caregivers from another agency, and caregivers from this agency. She said when she goes out to see families and families are looking for caregivers, she recommends this agency. One of our caregivers for my mom was nominated for Angel of the Year.

    Provider Response

    Thank you Michelle for your feedback on our agency and passing along what the Visiting Nurse stated about our reputation overall in the field. Thank you so much for your business.

    Anne C_6

    5

    June 15, 2022

    I am a current client of this provider

    I don't have to go out there every day. They're kind and dependable.

    Provider Response

    We are so happy you found the perfect match of a caregiver to assist your family. Thank you so much for your comment it warms our heart.

    Suzanne B_3

    1

    June 15, 2022

    I am a past client of this provider

    I would never recommend Visiting Angels to a friend as they argued with me about the care and I could not trust them during the difficult time we were having.

    Provider Response

    Thank you Suzanne for your feedback. We are so sorry you felt this way. We know there was a disconnect with the communications at the facility and we will work on streamlining this in the future. We do appreciate this feedback.

    Courtney S_1

    5

    June 8, 2022

    I am a current client of this provider

    Everyone we have met with or spoken to have been reliable, prompt, professional and kind. I like their consistency, professionalism, and that they are quick to respond.

    Provider Response

    We love your feedback Courtney and so happy to hear you describe the best qualities of our staff. We very much appreciate your business.

    Darlene J_2

    5

    May 23, 2022

    I am a past client of this provider

    I like that the agency did all the things they said that they were going to do. They would let me know if the aide had a problem or some concerns in her home. I really liked that they provided the assurance to have someone around and they would run her to the store for her so she would not have to wait.

    Provider Response

    Appreciate your comments on how helpful our caregivers are for your family!

    Greg H_14

    4

    May 19, 2022

    I am a past client of this provider

    The caregiver we had was not good at cleaning the house, but she was good at being a companion to my mother. I liked that they were available as we needed them.

    Provider Response

    Thank you Greg for your comments. We will provide additional unannounced inspections to check on the quality of the housekeeping, thank you for bring that to our attention. We are happy that the caregiver provided some great mental stimulation and was flexible to your families schedule. Appreciate the feedback.

    John P_36

    5

    May 18, 2022

    I am a current client of this provider

    They help me keep the house clean. I like everything about the agency and the services.

    Provider Response

    Thank you John for your feedback on how professional our caregivers are in your home. We appreciate your business and very pleased you have caring staff assisting in your home.

    Parker P_2

    5

    April 29, 2022

    I am a current client of this provider

    They have provided quality people. I have had three caregivers and have been top quality.

    Provider Response

    Thank you Parker for your comment on the quality of our caregivers that provide homecare services in the Manchester, NH area. We appreciate your business.

    Mary "_6

    5

    April 26, 2022

    I am a past client of this provider

    They helped my mom really well. It left the family to be able to do other things. I didn't have to worry if she was okay. They were really nice. We needed 24-hour care and they got it for us.

    Provider Response

    Thank you Mary for your comment on our homecare services. We are so happy your got the relief and peace of mind in choosing Visiting Angels. Thank you so much for your business.

    Laurie C_7

    5

    April 25, 2022

    I am a current client of this provider

    The people I have dealt with have been professions, friendly and have good experience behind them, so I feel them to be trustworthy when in my dads home. I like that they are dependable.

    Provider Response

    Appreciate your comments on how dependable our caregivers are and that our staff are friendly and professional. All qualities we look for to place in the homes or our clients. Thank you so much!

    Chris B_23

    4

    April 21, 2022

    I am a current client of this provider

    Visiting Angels could make my life easier by being able to find caregivers that fit the schedule that we need. I would recommend Visiting Angels more if they had more staff available.

    Provider Response

    Thank you Chris for your comments. New Hampshire is in a critical state of workforce challenges in the healthcare field. We always do our best to provide the schedule needed but there are time frames that are highly requested so we do need look at each client and serve those in a more critical need first. We are on several workforce groups and are working together with legislative representatives to work on problem as it will only become an increasing challenge. We value your input and ask you to also voice your concerns to your local legislatures to help us all solve this problem moving forward.

    Luis E

    5

    April 21, 2022

    I am a current client of this provider

    They've helped the most by giving me a break while they are here. They come through when I need the help really fast and they're professional.

    Provider Response

    Thank you so much for your response and how we were able to find a compatible caregiver for your needs. We appreciate your feedback.

    Karl W_1

    5

    April 12, 2022

    I am a current client of this provider

    The caregiver has done a good job and she talks with her. The care that we get is very nice and they seem to have a great time.

    Provider Response

    So glad you are pleased with our services and that the caregiver is a great fit. Thank you for your comments.

    Joe R_4

    4

    April 12, 2022

    I am a current client of this provider

    They have helped my wife which helps me. They should make sure everyone is vaccinated against covid.

    Provider Response

    Thank you Joe for your feedback. The majority of our staff are vaccinated but as you know some cannot get vaccinated for health or religious reasons. We would hate to eliminate these staff from our workforce, which is greatly needed. All staff take precautions, are screened daily and wear masks. We advocate for all our client to also get vaccinated if they are able too. We appreciate your concerns.

    Jimmy D_1

    4

    March 28, 2022

    I am a past client of this provider

    They helped the most with the things I am not able to do myself. They could improve the nonsmoking help they provide.

    Provider Response

    Thank you Jimmy for your comments. Visiting Angels does aim to provide a personal care plan for all our families and maintain a professionalism at all times.

    Erin L_1

    5

    March 28, 2022

    I am a current client of this provider

    I trust the caregiver 100% and I don't have to worry. I like that they are pretty easy to deal with.

    Provider Response

    Thank you Erin for your feedback on finding a good trusted caregiver for your family. We strive to make life easier for all our families and so glad we are meeting your needs. Appreciate your business!

    Barbara "_4

    4

    March 23, 2022

    I am a current client of this provider

    It has effected me. I can leave the house. I like the convenience.

    Provider Response

    Appreciate your comment on how we can provide you with some respite homecare services to relieve you so you can recharge and run those necessary errands. Thank you so much for your feedback.

    Marion W_7

    3

    March 23, 2022

    I am a current client of this provider

    The financial end of it is the problem. I am pleased with the caregiver but it is a financial burden for us. They are expensive.

    Provider Response

    Thank you Marion for your feedback. We understand the finances can be a hurdle for many. We do significantly invest a lot of time and resources into our staff to ensure they are properly trained and supervised to care for our families. We do review our industry rates on a regular basis and find our services are in line with many other providers or a bit higher than some. We do provide benefits to our staff, which many other providers don't supply. This is a part of our retention efforts to reduce turnover of our caregivers in the home. This helps with providing continuity of care to our families. This is a reminder for all of us to look into purchasing long term care insurance. This way we plan better when care is needed later in life.

    Michelle B_19

    4

    March 18, 2022

    I am a past client of this provider

    Visiting Angels made my experience positive by giving me the opportunity to leave the house. I would recommend Visiting Angels more if they had more capable staff members.

    Provider Response

    Thank you for your feedback Michelle. I understand we had a perfect fit with one of our caregivers due to his stature and being able to handle the case the best due to transfers. We continue to search for perfect matches for each family and these past two years have been the most difficult with workforce challenges. We are actively recruiting each day to help continue to keep serving our families with the best choices of staff for their situation.

    Gerald S_6

    5

    March 18, 2022

    I am a past client of this provider

    They were able to provide care on short notice. We were very happy with the services.

    Provider Response

    Thank you Gerald for your feedback. We are happy to know you found us very responsive to your needs and were able to expediate care immediately. We appreciate your 5 star review.

    Anonymous_5873

    1

    March 17, 2022

    I am a past client of this provider

    My mother in law said that they didn't do much for her, but she did tell me that they would clean her kitchen counters. I went to her house one time and her house with filthy. My mother in law was not happy with the care. She felt like they didn't do that much for her and it was a lot of money.

    Provider Response

    We are sorry for your experience and would have immediately looked to speak with the caregiver to rectify the issue. This is unacceptable and not the standards our staff should be following.

    Anonymous_5857

    4

    March 8, 2022

    I am a current client of this provider

    They have made my life much better so I don't have to be the primary caretaker for my mom. I like the reliability. If a caregiver calls out sick the agency does their best to replace them.

    Provider Response

    Appreciate your feedback on the reliability of our caregivers that provide home care services to your family. Thank you very much for your business.

    Barbara A_17

    5

    March 8, 2022

    I am a past client of this provider

    They helped the most by giving him a shower and giving him lunch. I like that they were able to fit me in to take care of my husband.

    Provider Response

    Thank you for your feedback Barbara. So glad we were able to take some pressure off you and providing the necessary care for your husband. Appreciate your business.

    Brian B_12

    1

    February 24, 2022

    I am a past client of this provider

    They were friendly but the second one was not very reliable. We were disappointed with the whole thing. We had one caregiver that was with us 2 nights and then never came back.

    Provider Response

    Thank you Brian for your comments. It was unfortunate that the first caregiver assigned had to resign suddenly due to family circumstances. We are so sorry for the experience you had and always working hard to meet each families unique needs.

    Matthew F_1

    4

    February 23, 2022

    I am a past client of this provider

    The provider helped the most by being there when I couldn't be there. I would like the agency to improve by having the caregiver be more interactive with my mother. It was awkward every day.

    Provider Response

    Thank you Matthew for your comments. We did speak with the caregiver regarding the interactive piece and we look forward to seeing more improvement in that area. Thanks for passing this along to us so we could improve our services to your Mom.

    Jane D_14

    5

    February 19, 2022

    I am a current client of this provider

    They have helped my dad get along with his caregiver. I like that they sent a good person.

    Provider Response

    Thank you so much for your feedback. So glad you are pleased with the caregiver assigned with your family.

    Ruth B_6

    5

    January 28, 2022

    I am a current client of this provider

    Without the services, she would not be able to live at home. They provided an important service to keep people independent in their homes.

    Provider Response

    We love that we are able to keep our clients in their homes were they prefer to receive homecare services. Thank you for the 5 star review and letting others know we have dependable, trained and qualified staff to meet your needs.

    Miriam O

    5

    January 25, 2022

    I am a current client of this provider

    I don't have to worry about my mom with them. I live in Vermont and not near my mother and have peace in mind that my mom is well taken care of.

    Provider Response

    We appreciate you referring other families when they need care. Thank you so much for trusting us with your Mom's homecare needs. Our caregiver enjoys her time with Mom each week. Thank you.

    Ronald "

    5

    January 25, 2022

    I am a past client of this provider

    They gave me peace of mind that someone was watching over my mother. They were readily available for any questions or concerns.

    Provider Response

    Thank you for your feedback on Visiting Angels and the care we are providing. We love that your caregivers provide some great interaction with activities and engagement for your loved one in the comfort of their home.

    Betty C_17

    5

    January 24, 2022

    I am a past client of this provider

    There was always somebody there. They were very efficient and concerned.

    Provider Response

    Thank you Betty for letting us know how dependable and reliable our caregiver is that is assigned to your case!

    Steve M_18

    4

    January 13, 2022

    I am a current client of this provider

    It gives the family a lot of peace of mind. The cost recently increased dramatically and a better match of caregivers.

    Provider Response

    Thank you Steve for your 5 star review on Visiting Angels. At Visiting Angels part of our core values is to be kind, caring and dependable as so many families rely on our homecare services. We appreciate your feedback.

    Joyce N_4

    5

    December 24, 2021

    I am a current client of this provider

    It helped us to do things that we would have been unable to do if we didn't have the help. I like that they give care in private homes. They're caring and compassionate.

    Provider Response

    Thank you Joyce for your comment on the characteristics of our caregivers. We love to hear how our services really make a difference in the lives of our clients.

    Donald M_24

    5

    December 24, 2021

    I am a past client of this provider

    They were willing to try to accommodate our schedule and what we were looking for. They did a good job of coming in and talking to us ahead of time and learning what we were looking for.

    Provider Response

    Thank you Donald for your comments on how we thoroughly find out the needs for our families and accommodate their personal needs. We appreciate your feedback.

    Benoit "

    5

    December 20, 2021

    I am a current client of this provider

    They give me a chance to do other things than provide care for my wife. The people that work for the company are amazing.

    Provider Response

    We are so glad we found you some amazing caregivers for your wife. We appreciate your comments.

    Lynda M_3

    5

    December 13, 2021

    I am a current client of this provider

    Having this type of service available has allowed us to continue to have my father at home living with my mother. They have good communication and caring staff. They are dependable.

    Provider Response

    Thank you Lynda for your comments about our caring staff and good communications. We appreciate you!

    Charles "

    5

    November 24, 2021

    I am a current client of this provider

    They take him for rides. I like the people. They are good.

    Provider Response

    Thank you Charles for your feedback. Being dependable and reliable are some of our core values here at Visiting Angels. Our caregivers always strive to provide the best care and so glad it shows in the care your brother receives. Thank you so much for the 5 star review.

    Carol M_30

    5

    November 12, 2021

    I am a current client of this provider

    It's nice to know that I can leave the house. I've had really concerned and dedicated people assigned to my mom.

    Provider Response

    Thank you Carol for the feedback. The role of a caregiver is so important to help with socialization and we are thrilled you have a great match for your Mom.

    William "Bill" F

    5

    October 26, 2021

    I am a current client of this provider

    They keep him alive by taking care of his medications, bathing him, etc. They relieve my brother and I. They are like part of the family. They are very efficient and pleasant to work with.

    Provider Response

    We appreciate your comment on how helpful the staff are to provide respite homecare services for your father. The staff assigned really enjoy their time with Dad. Thank you!

    Barbara M_32

    5

    October 25, 2021

    I am a current client of this provider

    They make my life a little bit easier. They answer all my questions.

    Provider Response

    We are so pleased our staff are going beyond your expectations and providing a great value to you. It is our expectations that all our staff are kind and friendly and so happy you agree.

    Lorraine "Lori" L

    5

    October 21, 2021

    I am a current client of this provider

    They're helping me through a very difficult time. I like the way they operate and they let you take 3 hours instead of 4. You have a great angel to represent your company.

    Provider Response

    So glad we have a caregiver that represents Visiting Angels well. We strive to find the best staff possible. Thank you so much for your feedback.

    Parker P_1

    5

    October 21, 2021

    I am a current client of this provider

    The services help take pressure off of me, and it helps me enjoy the remaining time I have with Lisa. The first caregiver we had was less than adequate, but our new caregiver is excellent. I can't praise her enough.

    Provider Response

    Thank you so much for your feedback Parker. So glad we found a perfect match for your situation.

    Barbara B_15

    5

    October 9, 2021

    I am a current client of this provider

    It gives us both relief so I can go to work. I like the way they take care of my mother.

    Provider Response

    Thank you for the comment on training. We are always offering in-services to improve our staff each month. We will look to review the material we offer on being mindful and observing our clients as a refresher. Thank you!

    Anonymous_5267

    4

    October 9, 2021

    I am a current client of this provider

    They have given me an outlet to talk confidentially to. It's hard to communicate with the office or talk directly with the provider by phone.

    Provider Response

    Please reach out to our Director Debra Desrosiers and I will be happy to discuss your concerns to improve the communications you are speaking about.

    Lisa S_26

    5

    September 29, 2021

    I am a current client of this provider

    They help by doing puzzles and playing cards to sharpen her mind. I love the notes that she leaves in the books. I like that hey are easy to get in touch with.

    Brenda H_13

    5

    September 24, 2021

    I am a current client of this provider

    It has helped just to alleviate the pressure of the family knowing that there was expert care at the home. I like everything about them. I like the fact that they leave a notebook with notes in it so every day I can see the notes that the caregiver has provided for the family to view, outlining the state my mother was in during the night.

    Steve O_5

    5

    September 24, 2021

    I am a current client of this provider

    She takes care of everything when I am not at home. They're reliable and provide good service.

    Richard C_29

    5

    September 15, 2021

    I am a current client of this provider

    The caregiver makes herself known to my wife who suffers with dementia and talks with her. The caregiver comes once a week and they are fantastic. We have had some trouble with our first two caregivers but our caregiver we have now is amazing.

    Patricia P_23

    3

    September 1, 2021

    I am a past client of this provider

    I spent a lot of time keeping him busy. They were wonderful. They followed and did everything. They could tell why I was unhappy and it was easy to discharge though.

    Wilfred "Skip" G

    5

    August 30, 2021

    I am a current client of this provider

    I can go to work and not worry about my loved one being home since he is in good hands. I like that my caregiver has been exceptional.

    Provider Response

    We are so happy that we provide you with peace of mind while you are at work and we provide home care services for your husband. I know our caregiver looks forward to spending time in your home providing care. Thank you so much for your feedback.

    Barbara B_37

    5

    August 19, 2021

    I am a current client of this provider

    I am not alone and helpless anymore. They are effective in care, they are courteous, they are dependable.

    Provider Response

    Thank you Barbara for your comments on the services you receive. Being a dependable caregiver is at the core or our values here at Visiting Angels.

    Laurie R_2

    4

    August 10, 2021

    I am a past client of this provider

    Them just being there to support me made all the difference, so that I could leave if needed. The people that they sent were very regular and consistent. I only had two the whole time, and I liked them both.

    Provider Response

    Thank you Laurie for your feedback on our homecare services. We appreciate your business.

    Grace L_3

    5

    August 10, 2021

    I am a current client of this provider

    The caregiver has an incredible relationship with my loved one. I like how they make the experience very personal.

    Provider Response

    Thank you Grace for the 5 star review. We are happy to see that you look forward to seeing your caregiver and they bring some sunlight to you day with companionship and helping you with your daily needs. We appreciate your comments.

    Nancy S_38

    5

    July 29, 2021

    I am a current client of this provider

    They actually spend time with her and help her with her daily tasks. The caregivers are very personable and make my mother feel comfortable. My mother enjoys them.

    Provider Response

    We appreciate your comments on the services we provide to your Mom. So glad your mother really enjoys her time with the Visiting Angels caregiver. Thank you.

    Earl R_2

    4

    July 20, 2021

    I am a current client of this provider

    They have been helpful with watching my wife and keeping her in the house when I'm busy. They have been pretty good with their services and help us.

    Provider Response

    We appreciate your comment and so happy you can attend to chores and errands without worrying about your wife in the care of Visiting Angels.

    Julie R_10

    4

    July 6, 2021

    I am a past client of this provider

    The services were able to provide desperate care when it was needed. The agency is good but a worker did not show up the last day.

    Provider Response

    Julie I am so sorry you did not have a caregiver for your last day. Please reach out to me personally so I can further look into the incident. I appreciate your honesty in your feedback.

    Judy R_18

    5

    July 6, 2021

    I am a current client of this provider

    The services help me do tasks I cannot do due to disability. I would recommend them to others because they do a good job and I have no problems with them so far.

    Provider Response

    We are thrilled you gave us a 5 star review. We really appreciate you recommending our services to others that might be in need of homecare services. Thank you.

    Michael M_60

    5

    July 6, 2021

    I am a current client of this provider

    The services help me do things I cannot do myself. I would recommend the agency because they go about conducting the business well.

    Provider Response

    Thank you Michael for the 5 star review! We appreciate your feedback.

    Mike D_13

    5

    June 30, 2021

    I am a current client of this provider

    It is pretty self sufficient. It has had an impact on me. I like their convenience. We use them 3 times a week and so far it has been a consistent service.

    Provider Response

    Thank Mike for your feedback. We love to be consistent for our families in the care we deliver. Hope you have a magical day.

    Joyce W_7

    5

    June 25, 2021

    I am a past client of this provider

    I was quite satisfied with what they were doing. It was just hard for my parents to let them do stuff. They weren't able to do medical care and they pushed to the limit as much as they could with that regard to try and help out. I like that they are pretty flexible. Towards the end there, my parents had needs that changed rapidly and would have to change things up. They would accommodate us.

    Provider Response

    Thank you Joyce for your comment. Appreciate the feedback on how our agency was flexible to the changing needs of your parents. Happy our staff was able to accommodate.

    Sheryl K_2

    5

    June 25, 2021

    I am a current client of this provider

    They take care of my mom by taking care of her personal hygiene, like showers. I like how they are flexible with my schedule.

    Provider Response

    We love to hear this positive feedback about the great match we made with a caregiver for your Mom.

    Lorna S_1

    5

    June 23, 2021

    I am a current client of this provider

    The agency has sent me some brownies and other gifts that I appreciate. They cater to your needs. They are intelligent and trained. They have common sense.

    Provider Response

    Thank you Lorna for the 5 star review. So glad you enjoyed the brownies that were sent.

    William "_10

    4

    June 4, 2021

    I am a current client of this provider

    I am not sure what they could improve on, but I like that they do light house work for us. I would tell a friend that they are fast in setting us up with their services.

    Provider Response

    Thank you William for your comment. So glad we coordinated our home care services quickly for your family. We feel it is important to provide services as fast as we can so our families get the assistant they need quickly. Thanks

    Annette G_2

    5

    May 28, 2021

    I am a current client of this provider

    The services take a lot off of my plate. I don't have to worry about someone showing up to care for my mother. Everyone is very friendly and caring from the company. I have been very pleased.

    Provider Response

    We are thrilled that our caregivers are able to take some pressure off of you to help care for your mother. Thank you for sharing that our caregivers are friendly and you are pleased with our services.

    Mike B_15

    5

    May 24, 2021

    I am a past client of this provider

    It helped my mom with her meals. I was able to find someone compatible with my mom. They were good at matching someone with my mom.

    Provider Response

    So glad we found a perfect match of a caregiver for your Mom. We love to make connections. Thank you for your business and trusting us with the care of your mother.

    Debbie T_5

    5

    May 15, 2021

    I am a past client of this provider

    Having someone to be with her so that I could get other things done was great. I had them for another family member prior, and they are an amazing group of people to be with.

    Provider Response

    Thank you so much Debbie for being a returning customer of Visiting Angels. We really appreciate your comments!

    Shawn D_1

    5

    May 3, 2021

    I am a current client of this provider

    They made my life easier by helping my mother out. They took the pressure off of me by being there. I would tell a friend that I had no problem with them. They were easy to deal with and easy to set up.

    Provider Response

    Thank you so much Shawn for your wonderful comments. We appreciate your business!

    Anonymous_4703

    5

    April 27, 2021

    I am a current client of this provider

    They are only in here two times a week. Ideally we would have them here on Tuesday and Thursday so it is better spaced out, or Monday, Wednesday, Friday. It helps the family. It takes a lot of stress off having caregivers.

    Provider Response

    Thank you for your comment. We are so happy that our caregiver fits your families needs and helps relieve stress. That is our mission to assist families with all their needs and have a caregiver that is exceptional!

    Heather N

    4

    April 26, 2021

    I am a past client of this provider

    I do not know how they can be better. They keep my mom occupied. They listened and went above and beyond.

    Provider Response

    Thank you for your comments on our homecare services. So glad you are pleased with our caregiver assigned to your home. Thank you again!

    Jill L_3

    5

    April 26, 2021

    I am a current client of this provider

    It has been very helpful. The caregiver has been superb. I would recommend them because it has worked out for me and my brother.

    Provider Response

    Thank you Jill for the 5 star review regarding the great care we have provided to your brother. We really appreciate your comments and will most certainly call the caregiver and pass along your satisfaction.

    Mark B_25

    5

    April 16, 2021

    I am a current client of this provider

    They are courteous and come on time. I like that they do what they say they will do.

    Provider Response

    Thank you Mark for your comments on our home care services. Being dependable and providing what the family needs in our care plan is a part of our standards of care. Appreciate your comments.

    Jon D

    4

    April 13, 2021

    I am a current client of this provider

    They are companions to him and they talk to him. They have helped him stay at home and not in a facility.

    Provider Response

    Thank you Jon for your comments on the care we provide your Dad.

    Sean C_2

    4

    April 13, 2021

    I am a past client of this provider

    The real issue with the service was the price of the service. They didn't work with medicare. It would help if Visiting Angels was able to work with an insurance company. There's was no communication between caregivers. It was overall very good. They were helpful, and responsive.

    Provider Response

    Thank you Sean for your comments. We do try and educate the general public and our families as well that Medicare does not cover our services. They only cover medical care and work with Doctors, Nurses, OT & PT. Home health aids are not a covered benefit. Health Insurance companies also do not cover our services. We do wish our services were a covered benefit as we see many families are not prepared or saved enough to cover their long term care needs as they age. In our public speaking engagements we educate quite a bit in this area and Long Term Care Insurance is valuable for all families to look into for when the age so they have the tools and finances to pay for the care they may need some day. We also provide a notebook in the home for families and caregivers to help bridge that communication gap as typically they don't see each other and this is a helpful tool in the home for everyone. We appreciate your comments and hope we cleared up some confusion.

    William F_5

    5

    March 30, 2021

    I am a current client of this provider

    She is very dependable and always there to take care of him. I like that they have been responsive to our needs.

    Provider Response

    We appreciate your 5 star review. Thank you for providing some feedback. A part of our core values is that all staff are dependable as so many families rely on us for their homecare needs. Thank you!

    Christi-Ann G

    4

    March 30, 2021

    I am a past client of this provider

    They provided him with support at night to take care of his needs. I liked the people who provided the service because they were kind, caring and responsible.

    Provider Response

    Thank you so much for your feedback. We are so glad our caregivers met your goal of being kind, caring and responsible. All qualities we have caregivers strive to be for each family we serve. We appreciate your feedback.

    Katie G_1

    5

    March 17, 2021

    I am a current client of this provider

    It allows my husband and I to continue working. I would like more consistent caregivers.

    Provider Response

    Thank you Katie for your comments. We will review your plan and look to improve the schedules of our caregivers to give you more consistency. Thank you.

    Diane A_1

    5

    March 9, 2021

    I am a current client of this provider

    I get it once a week so I can do things. I like the office, they answer the questions and respond quickly. I like the home caregiver.

    Provider Response

    Thank you Diane for the 5 star review for the homecare services we provide. So like you found a great match with one of our caregivers. Appreciate your comments.

    Joanne C_9

    4

    March 8, 2021

    I am a past client of this provider

    They were sufficient. I just am used to being alone and my family insisted I had someone, but I don't care for people in my home. They were always on time.

    Provider Response

    Thank you Joanne for your feedback on our services.

    Donna D_21

    5

    March 8, 2021

    I am a current client of this provider

    They help me out a lot. They provide convenience and freedom.

    Provider Response

    Thank you for the 5 star review!

    Steve F_10

    5

    March 8, 2021

    I am a current client of this provider

    The agency has been helpful by taking care of my wife by making sure she eats, walks around, and sits up right. I like that they are on time. They call me when there is an issue. They keep me notified and they look over my wife.

    Provider Response

    Thank you Steve for your feedback on the services we provide your wife. So glad the care team is communicating well on the care your wife receives. Thank you.

    Carol B_41

    5

    February 24, 2021

    I am a past client of this provider

    They were very good about taking care of my mother when we went out. I like that the caregiver they sent was really nice. We liked Visiting Angels so much that we mentioned them in her obituary.

    Provider Response

    Thank you so much for sharing your homecare experience. It was very thoughtful of your family to mention Visiting Angels in the obituary and know our caregivers appreciate this tremendously.

    Brian W_9

    5

    February 22, 2021

    I am a past client of this provider

    They came everyday to help my mother. I like the personnel that they've brought in to help us. They contact us with questions.

    Provider Response

    Thank you Brian for your comments. Visiting Angels is happy to know you enjoy your caregivers assigned and know our Case Managers are actively engaged with her care. Appreciate your comments.

    John "_1

    5

    February 9, 2021

    I am a current client of this provider

    My brother is blind. They go and spend time with him three hours a week. It has helped him quite a bit. I like that they are convenient.

    Provider Response

    Thank you John for your comments on how we are helpful to your brother. Our caregiver really enjoys their time the spend with your brother.

    Joan C_21

    4

    January 28, 2021

    I am a current client of this provider

    The people they send out are really good with her. Mostly just being able to fill the hours. They are more expensive than some other agencies.

    Provider Response

    Thank you Joan for your comment. We strive to be the best agency in our area. Our agency has been awarded Leader of Excellence by Homecare Pulse for over 9 years in a row. We invest more than other agencies in education, support and retention so our families receive quality care.

    Roland A

    5

    January 27, 2021

    I am a past client of this provider

    They updated us about the care. I liked the professional quality of the staff.

    Provider Response

    Thank you so much Roland for the 5 star review. We strive to be caring, kind and professional in all aspects of our care and management of our cases. We are so happy you found the quality homecare you were seeking from Visiting Angels.