The Preserve at Mentor Ridge

Darlene

I was able to tour The Preserve at Mentor Ridge. It was a beautiful building and the staff all seemed to be great. They bragged about their food, and I liked that they don't have a set schedule and you can eat whenever. Like if you slept in that day, you could have breakfast at 10:00 a.m. in the morning. The person who took me on the tour was very knowledgeable of the facility, and they showed us kindness about the care that they would give my dad. They had a courtyard, a game room, they had all these little alcoves to go in and sit quietly if you wanted to. They also have balconies to go and sit outside under cover. They had somebody read the newspaper out loud to the residents in the morning and do other activities.

Deanna

The Preserve at Mentor Ridge is located right off the highway of Route 90, so it was convenient if you were coming off the highway. It was in a very nice area. It was a nice facility, very well-kept, and clean. It was a newer building. They had elevators. I liked the fact that they were very accommodating for my dad. My dad had lots of ailments and a lot of places wouldn't accept him. They said that they would be able to most likely deal with him. They were also located next to another rehabilitation center, where they offered more extensive medical care. For example, if somebody needed to have an IV drip of some sort, they would send them next door for that medical care. They have walk-in showers with grab bars and benches. The rooms were unfurnished. It had a small appliance, like a dishwasher. When I visited, they had activities going on. There was a group that had a leader doing some sort of activity. The staff was very attentive. She was willing to just sit and listen to as much as I wanted to tell her. There was a courtyard, where they had different get-togethers.

Debra

The Preserve at Mentor Ridge has been excellent. It's new and the physical plan is very attractive. My mother was in their rehab facility first before she transitioned to memory care, and their continuing care made it easier for the family and for my mom to be familiar with the place. The staff was also very helpful and accommodating in making that transition. One of the things that we valued with it is there is not an escalation of fee-based pay that other facilities have. It's not like they're charging you from this rate and as your needs increase, they would charge you more. There is a flat fee at this point. So, there was an ability to know what your costs were going to be and that it wasn't going to be an escalating cost. The food has been very good. My mother went through a significant weight loss, so she is needing some encouragement and they provide that encouragement to the residents. They go out and assist them with getting to the dining room to eat and to eat in a community setting as opposed to taking food trays to the room. They only do that for some people who are more homebound/room bound, but if there's any ability to ambulate, either by walk or wheelchair, everyone is encouraged to get to the dining room and have a community dining experience. There are extra activities where memory care residents can participate in the assisted living (which is on the second floor) for social events like ice cream sundaes, happy hour on Fridays, and musical entertainment. There is the freedom to transition between the two areas, which is nice for increased activity. They also have open kitchen areas with stocked refrigerators where the residents can acquire juices, puddings, and applesauce for them to snack on between meals.