Home Instead - Richmond, VA
2565 Homeview Dr, Richmond, VA 23294
(800) 558-0653
Verified Partner
4.66
(15 reviews)
Photos of Home Instead - Richmond, VA
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Reviews of Home Instead - Richmond, VA in Richmond, Virginia
Tim58
5
|
March 9, 2024
Home Instead is caring for my aunt, and doing so very well. I'm confident in their services. Perhaps equally important, my aunt is delighted with their care and it has made a very positive improvement in her life - she looks forward to Shaneka visiting every day. It's comforting to know that my aunt is in good hands. Thank you!
CSN
5
|
February 23, 2024
Mom's care giver is wonderful. Could not be better. They have fun together. Virginia is always doing special things for my mother. They have formed a real friendship. Thank you!
NoaJoy
5
|
August 7, 2019
My grandmother has companionship and home helper services through Home Instead Senior Care in Richmond. Pat has truly become her best friend. She's dependable and punctual. The caregiver goes above and beyond to meet her safety, transportation, house cleaning and emotional needs. They color, talk, go to exercise classes and doctor's appointments. Pat even went with her to a surgical procedure, ensuring that she felt comfortable and safe throughout the entire process. We were a bit apprehensive before hiring an agency, but have had our expectations exceeded. Pat's built a great rapport with my grandmother. We're very lucky to have her.
S. Kelley
5
|
July 4, 2019
Finding someone to help care for your mother as well as you try to do can be a really scary challenge. I’ve been so relieved and supported by Home Instead’s caregivers. After a nice phone discussion about mom, a perfect caregiver was matched to her and honestly its like the 2 are old church buddies. Mom would have been friends her! I think thats what Home Instead does best-they try to make matches best suited to the clients needs but also their personality which has helped mom stay engaged and happy. Its like an old friend has stopped by to visit. Sometimes weekend help differs from our constant weekday help but we’ve also been pleased with those matches, too. Stop by to see your loved one while the Home Instead caregiver is there. You’ll be so relieved-and if you have a question or suggestion, call HI office and the help is immediate! Being a caregiver takes alot of love, time and patience. I’m so happy I’ve found that extra set of hands with Home Instead. I hope you find comfort with them, too :)
Hazelsfamily
5
|
July 3, 2019
Our 80s-90s mom and dad live in a rural area and we all work full-time. Dad entered hospice care after a brief hospital stay and Mom has dementia. Our daytime caregivers did not have the staffing or experience to handle our new overnight needs. We called Home Instead and talked to Ruth. Our worries were soon over. That was 2 months ago and we are still loving their wonderful, professional staff. The staff is always on time, respectful, helpful and are amazing at keeping us informed of any situations that may need our attention. The office staff is quick to answer any questions we have and return our calls. We highly recommend Home Instead!
Bernie's daughter
5
|
December 19, 2018
I don't get over to see my Mom often enough and HI's staff keeps her interested and alert while they are there.
George V
5
|
October 26, 2018
A senior family member of ours needed to be at VCU every week day for 30 days and all our local family members have full time employment and it was going to be impossible for us to make this journey alone. Home Instead helped us achieve those appointments. We could tell from the first consultation that we had the right company. The Home Instead employee came to our house and talked us through the services and we were so pleased with her professionalism and kindness; even acknowledged our puppy dog. We immediately signed a contract. We contracted with Home Instead to provide a driver to and from VCU. The driver was professional and caring and above all timely throughout the entire duration of our appointments. We could not have gotten through it without the help of Home Instead. Thank you for being a great resource for the Richmond region. We wouldn't hesitate to call you again if we ever needed your services in the future
Doug
4
|
August 6, 2018
We recently hired Home Instead for my wife. They help us with basics like meal preparation, companionship, and assistance with every day activities and so on. The caregiver we have is great.
Sherry A. Robertson
5
|
October 19, 2017
The home office staff are great to work with - always very professional and helpful, and the aids sent to care for my mother when I have to go out for the day have all been very friendly, competent and compassionate women. I always feel confident leaving my mother in their hands.
Deanne H.
5
|
December 18, 2015
Thank you for sending Tangy to preserve my sanity!
Betty M.1
5
|
December 16, 2015
They’re always nice, friendly, dependable, reliable and caring people. Thank you!
William W.1
5
|
November 25, 2015
They're very very good. I would tell anyone what good service they can provide to anyone.
Ike S.
5
|
October 28, 2015
We are very, very happy and satisfied with Delores! Mom loves her.
Caring109379650
1
|
July 31, 2015
We had Home Instead for my aunt. There was a list of things that we requested, e.g., a little bit of light cleaning and just taking care of my aunt, but they seemingly did not want to do anything. They would take care of my aunt, but the light cleaning and fixing her meals were not done. They just did not do the job. They were just there to make money.
Provider Response
Thank you for posting to Caring.com about your experience, albeit negative, with Home Instead Senior Care. I’m so sorry to hear that we were unable to meet your expectations, and would love to chat with you more about the specific situation so that we may improve upon our services. Without being able to reference this exact case or client, I can only assume that the CAREGiver we paired up with your aunt was simply not the right match based on the tasks assigned in the Plan of Care. We cannot always predict the outcome of a relationship between a client and a CAREGiver, though we do make the match based on skills and personality with the hope that the client and CAREGiver develop a solid rapport. We also always encourage our clients to let us know when that relationship is (and, especially when it is not) working; and, when it is not, we are happy to replace that CAREGiver with no questions asked. Similarly, we always encourage our clients to let us know if our CAREGivers are not completing the tasks assigned to them. In your case, I’m glad to hear that we took care of your aunt but it seems our responsibilities also included light housekeeping and meal preparation, which were not completed. Our Quality Assurance program aims to recognize and improve upon our care with each individual client, but we do rely on the clients and their families to keep us informed since our customer service team cannot be there for every shift with every client. As I said, I apologize that your expectations were not met with our services and I would encourage you to call me at your convenience to discuss this case in more detail. –Stephanie, Client Care Consultant
Caring114756250
5
|
July 31, 2015
I am the daughter of a person who's curently using Home Instead. I need to let you know that we are just so pleased with our service at this time. Joyce is doing an excellent job and I would like to ask for this to be shared with others. She has found the key to our father's happiness which was his belly. She cooks amazing meals for him and keeps the house spotless. She also focuses on his PT exercises and makes sure that he doesn't suffer from atrophy and can get out when it gets warmer. We are very appreciative!
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Services and Amenities of Home Instead - Richmond, VA in Richmond, Virginia
Agency Type
- Full Service Agency
- Agency Extra: Each Home Instead franchise office is independently owned and operated.
Range of services
- Companion Care
- Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
About Home Instead - Richmond, VA in Richmond, Virginia
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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