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Preferred Care at Home of Cape Coral and Fort Myers

10471 6 Mile Cypress Pkwy, Fort Myers, FL 33966

(800) 558-0653

Verified Partner

4.74

(43 reviews)

Offers Home Care
Top rated on Caring.com

2023, 2024

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Reviews of Preferred Care at Home of Cape Coral and Fort Myers in Fort Myers, Florida

4.74

(43 reviews)

    Top rated on Caring.com

    2023, 2024

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    ReviewerFC040824A

    5

    April 10, 2024

    I am a past client of this provider

    Preferred Care at Home of Cape Coral and Fort Myers provided excellent service. The ones that came to the house were bilingual. They're here for three to four hours just making sure that my mother is well taken care of during those hours, like if they had to give her a tea or if they had to clean her up. Basically, they did everything, whatever was necessary, and then they brought activities like for memory care. The caregivers were great and prepared. Communication with the agency was very good. They were very quick. Stacey was the one that I talked to. Scheduling was good. Billing was good, too. It's a great service to have. They're well trained and I do recommend it.

    Provider Response

    Thank you! We love what we do.

    Michael

    5

    April 8, 2024

    I am a past client of this provider

    Everything that Preferred Care at Home of Cape Coral and Fort Myers did while they were here was excellent. I didn't have complaints at all. They came in here and sat with my spouse for three hours, three days a week, and whatever she needed, they did. They did a little bit of stuff around the house. They did some of her laundry and stuff while I was outside working. The caregivers were excellent. I didn't have complaints at all with them. Billing and scheduling were all good. Communication with the agency was excellent. They kept calling, at least once a week, just to see how everything was going and how the girls were going, and kept in touch with me that way.

    Provider Response

    Thank you for the kind words. We love what we do!

    Howard H_8

    5

    March 20, 2024

    I am a current client of this provider

    They've helped the most by meet all of my needs. I like that they are very tuned to what I need and happy to provide the care.

    Provider Response

    Thank you for your kind words. We love our clients and what we do.

    Peter M_12

    5

    February 20, 2024

    I am a current client of this provider

    I'm getting better and everything seems to be going alright. I like that they are prompt and very easy to get along with.

    Provider Response

    Thank you for the kind words. We love helping our extended family. Please let us know if there are any ways we can improve. Thank you,

    Debra H_13

    5

    February 12, 2024

    I am a past client of this provider

    They helped me with my exercises. They were on time, efficient, and professional.

    Provider Response

    Thank you for the kind words. We love what we do.

    Griselda S

    4

    December 18, 2023

    I am a current client of this provider

    They have helped me with cooking and cleaning. They are a reliable agency.

    Mildred "Millie" H

    5

    November 17, 2023

    I am a past client of this provider

    They did well. I really needed someone at that time and they did a great job. The lady who came talked constantly, and I am hard of hearing. It bothers me when people talk that much. Other than that, she did a good job.

    Provider Response

    Thank you. It was a pleasure working with you.

    Susan S_57

    4

    November 11, 2023

    I am a current client of this provider

    They put the patient first. I would have liked someone who was more able to cook. I would recommend them because I like the values they have.

    Provider Response

    Thank you Susan. We wish this had been relayed earlier. We will work on that with your team. Its cookie season. No better time to train!

    Wendolyn E

    4

    October 13, 2023

    I am a past client of this provider

    They helped me do stuff on the computer and go places I needed to. They gave me all those hours in the week, but they should have allowed only one time a week.

    Provider Response

    Thank you for the feedback. I am sorry we could not accommodate shorter hours for you. Overhead costs such as case management, insurance, training and bonding require us to have minimum hours to be able to stay operational at the quality levels our clients have become used to. -Stacy, Administrative Manager

    Carole B_8

    4

    October 13, 2023

    I am a current client of this provider

    They are keeping my mom safe. I like that they seem very attentive.

    Provider Response

    Thank you for the kind words. We try our best to treat our clients like our family.

    Eloise H

    5

    September 21, 2023

    I am a current client of this provider

    Up until June my husband was here and for two years they took care of my husband and me. With the help of five hours in the afternoon provided so much that they could do. I like that anytime that I call, they take care of my needs.

    Provider Response

    Thank you for the kind words. Wr are very happy you choose us to join your family.

    merlotluv

    5

    September 15, 2023

    I am a current client of this provider

    I have had a number of personal medical setbacks and would not have been able to recover without my care teams help. They have been there for me every step of the way through my recovery.

    Provider Response

    Thank you for allowing us to be part of your family during this trying time.

    Diane O_2

    5

    September 1, 2023

    I am a current client of this provider

    They give us gifts during holidays, and make sure we are safe, and they stay in touch. I like how organized they are to get us help that we need.

    Provider Response

    Thank you Diane!

    Michael K_19

    5

    August 15, 2023

    I am a past client of this provider

    The services really helped me because I can't stand up well anymore. I would recommend them because they showed up on time and did a good job.

    Provider Response

    Thank you Michael! We strive on providing the best care to our clients and look forward to working with you .

    Anonymous_7513

    4

    July 18, 2023

    I am a current client of this provider

    I like that someone comes every day to help me. They could improve on the early training.

    Provider Response

    Thank you for the positive feedback. We are continually expanding our training program and hope we can improve your experience. Thank you,

    Bob S_40

    5

    June 16, 2023

    I am a current client of this provider

    They interact with him and watch tv with him. They communicate with you very well and handle things very quickly.

    Provider Response

    Thank you for the review. We love what we do and our clients!

    Leonard H_3

    4

    May 22, 2023

    I am a past client of this provider

    I was benefitting because the caregivers took care of Leonard's exercises and reading and such. It freed me up to leave the house to do my own work and to shop and do errands. I would tell a friend that is mostly depends on who is matching the clients and caregivers, as some match really well and others are not a good fit.

    Provider Response

    Leonard, We are pleased you are happy with your care. We look forward to continuing to have you as part of our Preferred Family. Thank you, Stacy Adams

    James H_56

    5

    May 19, 2023

    I am a current client of this provider

    They've helped with everything. They help prepare meals. One is very good at helping me navigate business sometimes and make decisions. She's college educated and a whiz at everything. She's very proactive, loving, and kind. Very focused the minute she gets here. The other caregiver is not one-hundred percent focused. I have two great caregivers on different days. Right now, I am fine. I've had not pleasant ones in the past, however, the owner, Stacy, is very proactive and excellent.

    Provider Response

    Thank you for the kind words.We try our best to care care of our clients as we would our families.

    Pamela P_9

    5

    April 27, 2023

    I am a current client of this provider

    They feed me and play games with me, it helps me out a lot. The people are very nice and caring.

    Provider Response

    Thank you for the kind words!

    Dee D_3

    5

    April 26, 2023

    I am a past client of this provider

    I didn't have to worry about her while I was gone. The caregiver that came was personable, she would sit with my sister and wouldn't get offended if my sister had an outburst.

    Ardith “Arty” C

    4

    March 28, 2023

    I am a past client of this provider

    It was fine, and we came late and did what I had to do. I think being more familiar with what they were looking at and what the caregiver was capable of doing. They didn't really do anything wrong. After the gals were too young and watching her and didn't interact with her. I think they were just people that were hired.

    Provider Response

    Thank you for the feedback. We strive to provide the best service we can. Our profession is generally a younger generation and more so post the arrival of covid and homeschooling, social interaction closures. We try to give talk points with our caregivers and will share some points to improve her interaction with clients. We a;lways look to immprove. Thank you, Stacy Adams

    Carol G_12

    5

    February 15, 2023

    I am a current client of this provider

    It definitely helps tremendously because it helps me service my 24-hour day of taking care of my wife. They are a good group, and they work with us.

    Joann "

    5

    January 27, 2023

    I am a current client of this provider

    They have helped most by providing the service that we are asking for. They are good at communication.

    Provider Response

    Thank you Karen. We always appreciate good feedback on our team.

    Karen K_38

    5

    January 13, 2023

    I am a past client of this provider

    Preferred Care helped me the most by making easier for me to take care of activities that I was unable to do. One thing I would tell a friend is that they were very kind and offered a diagram of what care they would offer.

    Provider Response

    Thank you for the kind review. We love helping families navigate through difficult and confusing times to help coordinate care with ourselves and Care partners. Please let us know if we can be of further assistance. Thank you!

    Opal P

    5

    December 20, 2022

    I am a current client of this provider

    It is very good. The caregivers take a strong interest in the patient. They can always staff a job.

    Anonymous_6721

    5

    November 18, 2022

    I am a current client of this provider

    The agency takes care of the client well. They do the job well.

    Provider Response

    Thank you for your review. We think of all of our clients like family. Looking forward to continuing care for your family. Thank you, Stacy Adams

    Richard /

    4

    October 25, 2022

    I am a current client of this provider

    They provided me with a capable person. I like the communication and responses when I need to change something.

    Provider Response

    Thank you for feedback. We try to be responsive to all our clients and caregivers needs to keep providing the best service we can.

    Marilee L

    5

    September 16, 2022

    I am a current client of this provider

    The caregiver has been handling my wife's needs quite well and is helping with daily tasks. It was a really good fit, they were really attentive and they helped us with our needs. I have been happy with the caregivers that have been sent.

    Provider Response

    Thank you for the kind words. We are working hard to help everyone through the recovery of SWFL. Be Safe, Stacy Adams

    Anonymous_6377

    4

    August 25, 2022

    I am a past client of this provider

    They kept me company. Some of their aides were not up to par.

    Provider Response

    We sorry you had a bad experience. We try to do our best to pair caregivers to clients and match their needs. We offer ongoing training to help our team become stronger. When notified of deficiencies we act quickly to provide additional training to correct issues and improve our staff. We encourage all staff to expand their knowledge by offering ongoing training for them to obtain more advanced certification in Home Health, CNAs and specialist certifications including Dementia, Parkinson's, and Alzheimer's Disease. We also have outside survey companies help us monitor case status. We hope to correct any negative experiences as quickly as possible and again apologize for any deficiencies you experienced,

    Jerry P_14

    5

    August 18, 2022

    I am a current client of this provider

    The most beneficial part of the care has been the bathing. I would tell someone that they are very good with the care.

    Provider Response

    Thank you Jerry. Being able to provide standby assistance for many is a key part of our service. We are glad to be able to offer that security to you to help you maintain your independence and dignity and look forward to assisting you age gracefully at home. Thank you for selecting our company to assist you.

    John C_60

    5

    July 25, 2022

    I am a current client of this provider

    The caregiver has helped me with everything, she took over the whole house for me and has never complained and was not afraid to do cooking or anything that had to be done. The caregiver I have does everything.

    Diana E_2

    5

    June 27, 2022

    I am a past client of this provider

    They helped with my mom and her Alzheimer's. I liked the flexibility with the scheduling.

    Anonymous_6086

    4

    May 25, 2022

    I am a current client of this provider

    She needs the care and they treat her kindly. I would like the caregivers to be working at all times and able to help the most that they can. At first, the caregivers do the most they can, but they do less the more comfortable they get.

    Janette S_1

    5

    May 25, 2022

    I am a current client of this provider

    They do whatever's asked of them. I like that they care about us.

    Ronald C_6

    5

    February 14, 2022

    I am a current client of this provider

    They work with Ron and they make sure that he is cared for while we are away. They've been very responsive and they send quality people.

    Anonymous_5621

    5

    January 19, 2022

    I am a past client of this provider

    The nursing was very good. They tried to help him with his pain. I like that they sent us knowledgeable caregivers. They were very nice to my husband.

    Herbert K

    4

    November 11, 2021

    I am a past client of this provider

    She was very helpful for me in the house. She helped me move in and out. I liked Carla, the caregiver. She was very helpful for me. She was outgoing and spoke clear English.

    Carol

    5

    June 23, 2021

    I am a current client of this provider

    Preferred Care at Home of Cape Coral & Fort Myers currently provides care to my husband. They prepare meals for him, help him shower if he needs to, get him outside if he wants to sit outside and help him with basically anything throughout the day. If he has to go to the doctor, they'll take him there too. They also clean his bed if he has an accident, wash the sheets, then clean his bathroom. They are bringing packages in and getting the mail if he wants to. When I get home, he's usually already eating his dinner, so that's good. The caregivers have all been very nice and very helpful. He has different ones on Saturday and Sunday and he seems to get along well with all of them. If someone gets sick or has to leave or can't come in, they make sure to cover for that person. They make an effort. The billing is just fine. It's very easy. They email it to me and it's all automatic.

    Provider Response

    Thank you for the kind words. We love our team as much as we love our clients. With folks like yourself it makes our job easy.

    Virginia D_8

    5

    May 20, 2021

    I am a current client of this provider

    They have made my days brighter. They put a smile on my face. I don't have to be afraid of falling. They send me knowledgeable people that know how to care for older people. They do a good job.

    Provider Response

    Thank you Virginia. Its clients like yourself that make our job easy. We love to see you smile .

    Norman S_4

    5

    September 21, 2020

    I am a current client of this provider

    I have not had many dealings when them but they have been right on it when I needed it. The person that was assigned to us is excellent.

    Provider Response

    Thank you for the kind words. We treat our clients like family and consider you part of ours.

    Harold B_1

    5

    April 22, 2020

    I am a current client of this provider

    They help with daily chores that we're not quite ready to do. I like that most of the staff is very friendly and helpful.

    Provider Response

    Thank you for the kind words. We pride ourselves on being pro active and helping better the homes we help in.

    Mary B_85

    5

    March 17, 2020

    I am a current client of this provider

    I know that they are helping me. I've told them all that I don't know what I would do without them. All of the people who have come out have been helpful in their own ways.

    Provider Response

    Thank you for the kind words. Our team always appreciates the feedback especially in time like these. I love positivity & having reasons to praise them. . Thank you, Stacy Adams

    George C_7

    5

    November 18, 2019

    I am a current client of this provider

    We hired them to come in to help out with the meals and with George. They are very personable and easy to deal with.

    Provider Response

    Thank you very much for the review. We love our clients. Happy Holidays!

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    About Preferred Care at Home of Cape Coral and Fort Myers in Fort Myers, Florida

    Preferred Care at Home of Cape Coral and Fort Myers is a Senior Care provider in Fort Myers, Florida that offers residents Home Care services. Contact Preferred Care at Home of Cape Coral and Fort Myers for more details on services and rates.

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