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Reviews of West Suburban Nursing & Rehab Center


Average Rating: 2.0 based on 3 Reviews

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West Suburban Nursing & Rehab Center
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Posted by Concerned for loved one July 25, 2013
1.0

I am a friend or relative of resident

Horribly neglectful lack of care. Care plans not followed. Average nurse/CNA response time was 2 -3 HOURS. My relative had a bad bed sore, was hospitalized for sepsis 4 times during the 9 months at this facility before I could transfer him elsewhere. His muscles contracted to an extreme degree due to a failure to perform simple therapy mandated in his care plan. It has taken over a year at a better facility to return his muscles to their normal positions (ie straighten his legs). Reeked of urine, feces; my relative was soiled on every nearly every visit. Oxygen was not on his face. I would not send my worst enemy's dog to West Suburban.


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West Suburban Nursing & Rehab Center
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Posted by Rosesarentred July 24, 2013
2.0

I am a friend or relative of resident

Friendly staff but lacks staffing. 2 CNA’s to 35+ residents. Long hallways. A bed , nightstand and closet and maybe some room for visitors to sit comfortably.


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West Suburban Nursing & Rehab Center
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Posted by Social Wk Care Mngr December 19, 2011
3.0

I visited this facility

This is a large facility that has a good number of resident with significant medical and care needs. It is situated a few blocks off the main road in a quiet, safe suburban neighborhood. There is not much real designated outdoor space however. The interior of the building is fairly well maintained and appropriately decorated though it has an institutional feel overall. The main level and each floor has common areas that can be full often due to the large number of residents. The hallways are long as each floor so that rooms far from the nurses station are truly pretty far, though this is hard to avoid in facilities of this size and type. Rooms are generally shared though some private rooms are available. Size of rooms is average, with not too much space for personal items or storage. Some rooms do have windows with views of trees while others look into the parking lot. The food is somewhat lackluster overall though some meals can be surprisingly good. Direct care varies some, with some long term staff who are very skilled and commited and other staff who are new and turn over frequently. There can be long wait times to get assistance depending on how busy staff is at a given time Historically the facility has been willing to manage very ill residents who may not be accepted at other facilities, which can make it a choice for families of the very ill who plan to be at bedside and overseeing care.


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Medicare Ratings

Medicare provider number: 145333

Health
3.0
Overall
3.0
Quality
3.0
Staff
2.0

Location of West Suburban Nursing & Rehab Center


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