Reviews of Matlock Place Health and Rehabilitation Center
Average Rating: based on 5 Reviews
I am a friend or relative of resident
If I could give this place negative stars I would. I recommend to steer clear of this place. My grandfather stayed here and they neglected him. He became extremely dehydrated and was in renal failure. He was taken to the ER because he physically wasn't able to eat or drink, which meant he hadn't had his meds in days. We had to have a feeding tube placed into his stomach so he could get his meds. He was in the hospital for well over a week. The whole thing is very upsetting. Don't waste your time.
I am a friend or relative of a resident
My dad was in Matlock Place for about a month before he passed. They did a really great job taking care of him. They gave him exercises and physical therapy everyday because they were trying to help him walk again. The place was pretty clean. I can think of nothing that they need to improve on.
I visited this facility
My experience was somewhat mixed. On one hand it was great to listen to the senior citizens who had endless stories to talk about. Playing bingo with them was also fun and they were really good at it. They didn't seem to be very competitive and just enjoyed the company they had. However, one could see that they did not really want to be there, since almost all they talked about was how much they missed their sons, daughters, grandchildren, etc. The staff, I believed was very attentive to their needs and were really welcoming to us. They were giving the elderly their medications and asking them whether they needed assistance with anything. Overall, I really enjoyed the experience and hope that I could serve my community by going there in the future and trying to prevent them from feeling lonely. I could understand how being away from your family can be difficult.
Do not put your loved one in this facility, it is a NIGHTMARE. They do not care for their patients at all, and the staff is so incompetent. Anytime my family member asked for help or used the call lights no one came to help him. I had to track down the nurses to get them to do their jobs. Once I found my family member sitting in his own filth, and although he had been calling for help, no one came. He sat in his dirty diaper for over 4 hours. For a while they weren't even give him the right medicine! This left him lethargic, confused and unable to participate in the rehabilitation therapy that he desperately needed. When we confronted them they just blamed it on his blood pressure. We told them that they were wrong, but they refused to listen to us or to check with his doctor. We begged for them to listen, but it wasn't until after a visit from his physician did they admit the mistake. Anytime I would complain or ask for help the staff would give me an attitude and treat my whole family very rudely. There was another (much worse) incident that occurred, and although we live 5 minutes away they refused to call and inform us that our family member was in trouble. One of the social workers I talked to was the worst! She was rude and didn't even treat my family member with the dignity or respect that he deserved. When we asked why she didn't notify us, she rudely explained that because of his dementia he wouldn't have even noticed us there, and that he wasn't competent enough to ask for us. After I explained that I would have liked to at least been there for support (even just to hold his hand) she explained that she was there and that was good enough. I don't want "good enough" for my family member! It seemed like it was a problem that I was asking them to do their job and take care of my family member. All I wanted was for my loved one to be taken care of. To think that we trust them with our family, pay their fees, and in return they shove them into the next empty room and forget about them. I understand that this line of work can be difficult, but this is my family member's life we are talking about. Someone that you care about greatly and love with all your heart deserves better treatment than this. Their reckless behavior could have potentially harmed him. If you want your family member to be taken care of, and treated with respect"¦. TAKE THEM ANYWHERE BUT MATLOCK PLACE!!!!
I am a friend or relative of resident
Please beware of sending any of your family members or loved ones here. It is a beautiful place on the outside, but the people in there treat their patients inhumane! Every time I went there the nursing board was lit up with patients needing help and the head nurse just sitting there. Numerous times I would go in there and there were people asking for help, with no help in site. My Dad was in there for a couple of months until he was transferred to the Dallas, VA, thank God for that move. He fell out of his wheelchair at Matlock Place and they did not even bother to call an ambulance until I walked through the door! His face was bruised literally all over and by the time my Mother and I got there. When we met him in the emergency room he had a concussion! There was numerous times he sat in his feces and urine for hours on end, rang his bell and still no care, even with a nurse sitting at the desk. This place is truly a nightmare and I would not put my worst enemy in this place. The only reason I am putting this on here is because my Dad was fortunate to get out of here, but there are a lot left behind that cannot get out of there, or could be put here. He asked me numerous times not to make trouble for him by making a stink about how they treated him, because he was afraid of how he would be treated when we left. To think my Dad did not want me to help him out for fear of what would happen to him. When my Dad was transferred to the Dallas VA he was never treated like this, he was very much loved and taken care of. I want people to know not all places are like this, but unless there are some drastic changes in staff at Matlock Place I would not put my loved one here. His approximate dates of care are late June thru mid August 2011.
Medicare provider number: 676141