Senior Helpers

I am a current client of this provider

What I like about Senior Helpers is that they send the new person who's going to be helping mom the day before so that mom is never there alone with someone she's never met before. It makes her feel the comfort and safety again. I know it's an extra commitment of time on their part but it makes a huge huge difference. They were helping my mom take her meds on time. They help her form sitting and standing and vice versa. She can't dress by herself too. They help her get into bed. They make sure that she's comfortable. They're helping her with everything. There's very little that she can do by herself. They've really done a good job so far. My mother is quite a difficult woman. One good thing about them is that there are very low drama to deal with. My mother can be pretty difficult and I never get those panic phone calls I have gotten from the other agencies. It makes a huge difference for me.

I am a past client of this provider

First of all, when we contacted them, the care was for my dad. He lives in Massachusetts and I live in California. When we were trying to keep my dad at home just the way he wanted. I was in a very very tough situation because I needed to find someone pretty fast and from a long distance. So I did some research online and contacted the few places I found. Jim himself contacted me immediately and spent quite bit of time on the phone listening to me and my whole situation. He was offering suggestions without a lot of pressure. He provided me with a lot of information that I really needed to know. I set up and appointment with him for the following week when I was going to arrive in Massachusetts. I knew immediately when I spoke with him that this was a company that really cared about their clients and spent some time to help. So I spent 3 weeks with my dad with the caregivers coming in. I had a lot of interaction with the caregivers. I love the caregivers. They really connected with my father. I didn't feel as if they came and to just to a job for a paycheck. I couldn't recommend them any more highly. I feel extremely lucky and privileged to have found this company to deal with my father.

I am a current client of this provider

My dad goes to an adult day program and I needed someone to help us so I asked the provider if they have any recommendations. They recommended Senior Helpers and we've been very pleased. We've only had one caregiver. She's been very good with my dad and we've been very satisfied. Anytime I've made a call to change the schedules, I haven't had any issues with anything; they've been very helpful. We had an experience with another company that we weren't thrilled with. I haven't had any problems with Senior Helpers so far. The caregiver comes in during morning or at night. In the morning she makes sure that he gets up, takes his medicine, tests his blood sugar and has his breakfast. She supervises and gets all that going. At night, I prepare a meals for him that are frozen and the caregiver makes sure that it is heated and served. They also supervise his insulin because he is diabetic. We've used them for about a year now.

We've used Senior Helpers before for my mom's care. We had a terrible experience with these people. They are so uncaring and so unprofessional. They've been so disrespectful and we had an instance where my mom's ring was stolen. There's an instance where in the person who supposedly visit my mom was sick that day, and I told her not to go to the house because I've been concerned about my mom's health too, where she might caught sick. So this person told the agency and reported that we are harassing her and said that we don't want her to go the our house. So the agency just cut off their service and no one came over to check on my mom! They just left us hanging! It's been outrageously unprofessional! There was an incident as well where they gave my mom a dose without a prescription that caused her health to deteriorate. I would never ever work with these people and again and will never recommend it to someone.

Provider Response

We are very sorry that Kevin2 had such a bad experience, as Senior Helpers strives to provide the best care possible. We take our clients' feedback very seriously, and have repeatedly been awarded the "Best of Home Care" designation by outside organizations. When Kevin2 engaged our services for his mother's first visit to Massachusetts in 2010, and then again the second visit, in 2011, we provided him with our standard Client Complaint Resolution Form, which he could have used to report a suspected theft, or caregiver neglect, in a timely fashion. Unfortunately now, two years later, it is very hard to resolve anything.