From the Provider
Reviews of The Peninsula Regent
Average Rating: based on 3 Reviews
I am a friend or relative of resident
My family has been very happy with the Peninsula Regent. When my parents relocated here, they were allowed to keep their pets and independence. The assisted living downstairs is a plus for any retirement complex and serves its purpose very well. I know that my parents are safe and living their lives as they wish.
While the Peninsula Regent is well maintained, has a solid variety of programs the nasty secrets are what you cannot see. Our experience with the assisted living was very poor - women at the front desk responsible for the residents were indifferent, too busy reading their ownmaterial to check up on the patients. When they did encounter patients, they did not acknowledge them with even the basic courtesies. The rooms have an underground feel and the atmosphere is profoundly depressing. The place was so depressing for my mom that we hired a team of our own 24/7. The second dirty secret is in the sales process. The Regent is not incentivized to sell the apartments because the monthly rates are almost the same as for a person inhabiting their apartment. They provide no data, progress reports, suggestions, to the seller. Progress calls from them were rare - sometimes not for months. Call back times were 3 days typically. Their contract includes 10% of the buying price of the unit for the management right off the top. Of course they take the lion's share of the upside but that is to be expected. The year and 4 months that it took to sell my Mom's unit was par for the course. Our friends sale dragged on for 2 years. The sales function is so undermanned that a small staff handles sales of 25 - 40 unites at any given time (if not more- but it is impossible to know). The chance of their showing your unit is slim - and worse yet, impossible to determine. At closing, we were so frustrated that any dealing with the Regent had become toxic - we were not alone. Beware!
Need to work on follow through
My sister and I are looking to relocate my parents back to the community where they use to own a house for over 30 years. We requested a brochure as the information we had was four years old. Apparently, our request got lost and we had to chase them down. This certainly does not create a good first impression!