Emeritus at Carrollwood

Emeritus at Carrollwood is about six miles away from where my mom is right now. The place was very nice and clean. They've got a private dining room that looked like a restaurant, and where you can order food. I think the best thing about it were the people and the patients. Everyone seemed very helpful, charming, always speaking and conversing, and very happy. I'd be happy if my mom moves in there.

My mother has been a resident of Emeritus for three years. Until lately we have been happy with the care she has been receiving. The staff has seemed caring and interested in her welfare. This past month, however, there has been a communication problem with the facility. When I received notice of the rate increase for the end of 2012 and then into 2013, I called the to discuss any possibility of an adjustment. This call was on August 28th, 2012. She informed me that there was nothing she could do, but that she would call corporate and get back to me. As of September 8th, I had not heard back from her. On the 10th of September, I was at the facility and asked see the director. I was told she was serving coffee. A few minutes later, I saw the receptionist talking to the director and she could not see me. She told the receptionist to tell someone, probably me, that she call her. I then talked to the director and she told me she had not talked to corporate yet. I am still waiting for a call. I then called corporate and left call back requests on two different answering systems and have not heard from them either. You would think that after over $100,000 they would at least call. Again, there is nothing wrong with the service we have been provided and the my mother now considers Emeritus her home. As her family, we are trying to ensure that she the funds to remain in her new home.

I live in Virginia. I was searching for my Aunt. The first thing I noticed about this property was how beautiful and clean the property was. I visited other facilities in Tampa as well. But, what stood out about this property was how helpful and informative the staff was. I mean they were truly as nice as they could be.

Staff is extremely friendly and professional. My father is getting ready to move in and Kristie and Kay have helped me with all of the paperwork and logistics step by step. Everyone at the facility greets you when you enter, residents seem happy and the facility is very clean. It made our decision very easy once we toured the facility and spoke to Kristie. We knew this was the right place for my father.

My mother has been in Emeritus for over a year now and it is the third facility we have tried with her. Luckily, she loves living there and now our challenge is to get her to leave to take a short vacation or even an overnight trip. She always talks about all of the friends she has living there and how much she enjoys the food. When a better (in her view) room became available, we requested it for her and the staff was very accommodating: they explained the process, helped make the necessary arrangements, and most importantly were friendly as always. When we take her great-grandchildren for a visit, she lights up along with many of the other residents that live there. It is not a tired, old, and dank place to live, the people are pretty lively and all seem to enjoy their lives there. If we had one complaint, it's that she never wants to leave and she's always in a hurry to get back.

I noticed the very well cared for landscaping and beautiful building with plenty of parking for staff and visitors. When I went inside I was met by a very friendly staff member and was giving a wonderful tour of the facility. I noticed the large library, computer room, beautiful dinning room and the facility also offers a private dinning room for residents that wish to have family and friends join them for meals. The interior of the facility is beautifully and colorfully decorated and the residents rooms are all quite roomy with private bathrooms. This facility offers various activities for their residents, transportation to doctor’s appointments and also offers short term stays as well as long term. As I was enjoying my tour I noticed several of the residents along with a staff member outdoors caring for the plants and as my tour host advised me they offer gardening to anyone interested along with many other activities. The facility offers to their residents the choice of either studio, one bedroom or two bedrooms and each have a small kitchenette. This facility is very pet friendly as well.

I was a happy person until I moved here! Everything that could go wrong, has. Starting with the food, nothing is real. Everything is instant or precooked: Instant rice, mashed potatoes, precooked carrots {which they serve almost daily}, bacon, pancakes, everything! Think airplane food! I cannot count the number of times I have called for them and no one ever showed up! I have had to use my cell phone to call the front desk for help many, many times. Running out of room.