Carriage Court Of Memphis

The staff at Carriage Court took the time to give us the information we needed. The place seemed to be clean. Some of the residents were engaged and some were not. One of the studio rooms I saw was not adequate but I think the facility was okay the way it was.

I have a family member at Carriage Court Memphis and have noticed the decline in the facility since the new management took over. Many residents have left and staff as well. The quality of the residents food is poor and they often have sandwiches for dinner while the management staff has elegant meals in the dining room. This facility has excellent nursing care assistants they care about your family member and it shows. With a management overhaul Carriage Court has potential.

My friend moved into Carriage Court a few months ago. She made the decision to move in because her health was declining at an early age due to a disease. The experience she had was awful...her worst nightmare as she would say. They told her where and when to do things, never letting her make her own decisions, which she is more and capable to do so. She complained several times of her call bell not being answered for long periods of times or not at all. She also said the food wasnt good and activities were child like. When she wanted to make complaints one night to the charge nurse, she was told they dont work nights. The worst part of the whole experience was one day she was sick and had an accident in the bed. She was told by a CNA to lay in it since she made the mess! Also around the same time she was feeling really bad and asked for someone to call 911. The CNA's refused. Good thing she had her own personal cell phone there to call them herself because sure enough, she was very sick and ended up having a very long hospital stay. After the got released from the hospital, she moved her belongings out of Carriage Court back home to hire private sitters. She claims living there was hell on earth. I advice anyone who is thinking about sending a loved one there to look beyond the nice decorations and take some advice from this review!

Let me start off by saying that I live in another state from my mother. My sisters live in the same state as her and placed her in this facility. There had been some serious problems here prior to my last visit, but my sisters were adamant about trying to work out the problems. It was an unfortunate decision.

My last day visiting my mother at this facility, I went to use one of the restrooms on the Alzheimer's unit. There was feces on the floor. The feces was still on the floor when I checked that restroom later in the afternoon. I went to use the restrooms in the lobby, both were a mess.

Also, my mother complained of chest pains when I arrived at this facility in the morning. I notified the attendant that my mother was having chest pains. She rolled her eyes and said she'd get the nurse. I asked her if she complained of chest pains yesterday. The attendant's response was, "she didn't complain of chest pains yesterday, the day before that or the day before that." The nurse checked her vital signs, and we determined that she probably was just having some indigestion, which she had previously. She was given some antacid tablets, which helped.

Later in the day, I asked the same attendant who rolled her eyes at me earlier to assist my mother in the bathroom. She didn't. Also, my mother was supposed to take her medication at 2 p.m., I asked on three occasions for the medication; it took 35 minutes for someone to bring it.

My mother suffered a heart attack in this facility two weeks later. I have no idea how long she lay there unattended. She died the following day. Now I'm left with the regret that I didn't vehemently protest this living arrangement. Avoid this place.