The grounds of the facilities were very pretty and well-kept. There were many plants and flowers. The staff my parents and I interacted with were quite helpful and patient with addressing any concerns we had. We did have one experience where a staff member was impatient with us when we were asking questions while they were having a busy day. Generally, everyone was very helpful. Moving my grandfather in was a trying decision, and the staff did all the could to make it easier. When moving in, the neighbors came over to introduce themselves. It was a friendly community. My grandfather was unhappy at having to move to an assisted living community, but had no complaints with the community itself. The staff tried to insure that he did not feel helpless or "baby-ed," instead emphasizing that this was a natural progression of a living situation as one ages. Overall, I would recommend American House to others.

The staff was very friendly and we were encouraged to visit our "loved one" as often as we could after our initial visit ended. The rooms and areas in general were very clean and the scenery outside and inside the facility was quite pleasant. My friends grandma personally told us that life at this nursing home was quite good. She suffers from extreme arthritis which prevents here from moving around freely so she is confined to a wheelchair for most of the day. She assured us that they took great care of her and that this facility was a great improvement over the previous one that she was placed at. She also told us the food was quite good but she complained that there aren't really enough staff members to assign proper time and care for every senior citizen at the facility. I gave this place four stars (which is quite good for a senior living home in my opinion!) because my friends grandma really enjoyed it but they really didn't give each senior enough time with staff to keep them company.

Staff was always very friendly, but I would have like my grandfather to have more interaction with the staff. He hardly ever left his room and nobody ever really came to spend time with him. Also, he ended up with a lot of medical issues that went un-noticed by the staff, which was very disconcerning. All in all, it was pretty much what was to be expected from a long term care facility, but wish that we could strive to do more for the elderly.