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Sunrise at Mill Basin

5905 Strickland Avenue, Brooklyn, NY 11234

(800) 558-0653

Verified Partner

4.07

(26 reviews)

Offers Assisted Living and Memory Care
Top rated on Caring.com

2016

Photos of Sunrise at Mill Basin

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Reviews of Sunrise at Mill Basin in Brooklyn, New York

4.07

(26 reviews)

  • Facility

    3.9

  • Staff

    4.5

  • Food

    3.8

  • Activities

    1.5

  • Value

    2.0

Top rated on Caring.com

2016

Jeanmarie

2

February 19, 2024

I am a friend or relative of a current/past resident

Dad came here straight from a skilled nursing facility for short term rehab. The staff that shine are the 2 women in the admissions process. Makes sense as it provides a false sense of security in regard to thinking the rest of things will be just as good. I am an email person as I like to have everything for reference and there is no mistaking what is said. Them not so much, particularly the gal who handles the reassessments and the head of nursing. I mention her (gal who does assessments) first as Dad was not assessed correctly and further not only, was he assessed incorrectly which equaled more $ for Sunrise BUT she lollygagged on continuous requests to do so over and over by ignoring emails and then going directly to the patient aggressively requesting money they were indeed not entitled to since the customer not only didn't require the level of care they charged for BUT never even provided it when he paid it the first month. I get it --- they are in it for the $$$$ the customer comes possibly second. That gal was likely held accountable for that money the following month when Dad just deducted the care level amount since the request was continually ignored which in turn bullying tactics were tried. At this point Dad is owed nearly $1,000 for overpayment of level of care. for the first month he paid. Shocker that no one will address this not even management. It's all about the $$$ resident comes second at best. Shameful but nonetheless true. I will add that the few times Dad actually needed assistance it took someone 20 or so minutes to respond to a pulled emergency cord in the room. Additionally, he called from his phone that he keeps in his pocket AND he called me to call them. The cherry on top is one of the gals that answered the phone when Dad called back to inquire when someone would come as he was on the floor unable to get up. She said, "oh i forget to tell someone." Most people doing this job there is an expectation and this expectation could be the life or death of someone. Take her off that responsibility or fire her. Wasn't a concern for them. Again, makes sense as when he goes, they can up the cost and hopefully not have someone in need. Win-win in for them. More $$$$ less work. Communication needs much improvement. Again, this makes perfect sense as well. Why put anything in writing when you cannot say you never said anything. Next, I will address the medication situation. Dad is on many meds and apparently having a weeks' notice of a new resident wasn't enough time to get all his medications ready. Again, much needed medications for serious illnesses. This was NEVER addressed despite the request. Food was hit or miss. Sometimes delicious. So - if you have money to burn and can be totally independent (since you don't know when or if you will get any help) then be their guest. I will venture to say you will be their faaaavorite.

Provider Response

Hi Jeanmarie, We take your experience at Sunrise of Mill Basin very seriously and would like to review this matter closer. Please contact us so we can promptly review and address these concerns. – The Sunrise Team

Harold

1

November 25, 2023

I am/was a resident of this facility

I have be a Sunrise at Mill Basin for a few years, they think more about money the happiness and care of residents. My wife went away for a week and she was charged for meals and other services. I talked to the director about this and was told if I don’t like it leave, I will be leaving very soon I found a much nicer place where the care about residents. Sunrise at Mill Basin is getting very run down and the food is going downhill. They do not have the staff to take care of all the residents, the 11pm to 7am shift it is very hard to find somebody to help residents.

Nikkis982

1

October 4, 2023

I am a friend or relative of a current/past resident

Very overpriced, they charge for every little thing the do. The food is subpar at best, my aunt would call me and say there was no snacks between meals and if you went to the kitchen you would get yelled at. During the activities they treated residents like children. Care was good but they are very under staffed.

Ross

4

January 27, 2023

I visited this facility

I toured Sunrise at Mill Basin. The staff members that I met were incredibly friendly, outgoing, certainly caring, and at the same time, being honest with regards to what the expectations may be as far as the level of care that they may offer, are able to offer, and strive to offer. The rooms and the dining area appeared to be larger and better furnished than some of the other facilities that I visited. They had superior facilities to others. The location was also very nice. They have very nice grounds, but limited given the location. It is Brooklyn, New York, and not a real estate to go around. But the grounds were by far superior to many others I saw. There were activities happening, and then there were people present, like people who were not really participating in the activities. There was a TV time. People were sitting and watching a show. Some people were taking walks while supervised. Others were reading at the time of my visit in an organized manner, kind of sitting in a group.

Provider Response

Hi Ross, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had such a positive experience when touring Sunrise of Mill Basin. We would be pleased to answer any remaining questions you may have. If you have additional questions, you are welcome to contact us. Thank you! – The Sunrise Team

Jan

5

December 18, 2022

I visited this facility

Sunrise at Mill Basin was very nice, but very expensive. The rooms were fabulous. First of all, they had their own suites and that was the cheapest one. The suites had their bedroom, bathroom, and a shared space. Then you can have your own where it was like an apartment with one room or two rooms. It was very nice and very clean. They have a lot of stuff going on. They go shopping, play bowling, do arts and crafts, and do a lot of stuff. The staff was pretty nice and decent. They just need more diversity.

Provider Response

Hi Jan, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had such a positive experience when touring Sunrise of Mill Basin. We would be pleased to answer any remaining questions you may have. If you have additional questions, you are welcome to contact us. Thank you! – The Sunrise Team

Patti

5

March 29, 2022

I visited this facility

I'm going to move my mother to Sunrise at Mill Basin's assisted living. It's lovely, it looks like a resort or a hotel and it's nicely kept. It's very pretty and the room was very nice. They have companion rooms where you share a kitchen, and they have studio apartments where you have your own little kitchenette. Everyone was very friendly, especially the tour guide. And everyone was very welcoming, the staff was very friendly, and it seemed it was a very good atmosphere. They have a nice dining area with tablecloths and China, and the menu looks great. We didn't eat the food but everything looked good and there were a lot of choices. They have yoga, chair exercise, and they were setting out for a Saturday matinee movie. And then we also saw a set up for them to play Family Feud, there were a lot of activities, they do a painting class. We didn't see that, but they were. You could see the schedule. There were a lot of activities.

Provider Response

Hi Patti, Thank you for the wonderful things you said about Sunrise of Mill Basin and the dedicated care givers and team members. Our residents are part of the Sunrise family and we take enormous pride in having the privilege to take care of them.

Inez

4

October 20, 2021

I visited this facility

Sunrise at Mill Basin was a very lovely place. All in all, everything was clean and well-kept. The menu, the activities during the day, and their activities were sort of similar to the other senior living places, but I just liked the fact it was on the bay where you could sit outside and walk a little. The surroundings were just pretty. The director was very engaging. We sat and talked, and she explained everything and answered all our questions. It was very thorough. Overall, I liked the place.

Susan

5

December 5, 2020

I am a friend or relative of a current/past resident

The only place that took wheelchairs was Sunrise at Mill Basin. They have a heavier level of care. They feel that taking care of seniors is a mission, which I like. They're very warm and caring. Mom is in the memory care center. She hasn't been out because of quarantine. What they've done with her is they stimulated her mind and they do current events. The food is very good, she loves the food, and eats everything that's there. The staff is excellent, they're very caring, loving, wonderful people. The facility is very nice, it was an old mansion. They're very expensive because of the rehab and because of memory care, but I'm pleased with them. This is the only place that talked about their COVID-19 protocols. They're very strict with their protocol, which we liked very much. They moved the process along very quickly for us to move in, so we moved in within a week of starting the paperwork.

Carolyn

5

February 1, 2020

I visited this facility

I went to Sunrise at Mill Basin. I thought it was a beautiful place, it was very clean, and the people were very nice. The tour was really nice, the person I spoke to was very informative, and the people that lived there seemed to be pretty happy. They were having lunch when I went there, it seemed to be pretty good, and there were people in the recreation room doing some exercises.

Reviewer#RD0402a

4

April 14, 2019

I visited this facility

Sunrise at Mill Basin was very nice. We ate there and it was good. The woman who showed us around was excellent. However, I didn't feel it was a great fit for my mother primarily because the activities weren't quite right for her. The activities were geared towards people with more significant memory loss than my mother has, so it wasn't a fit for us. Nevertheless, I thought they were great, and the rooms were lovely.

John

5

August 30, 2018

I visited this facility

Sunrise at Mill Basin is clean and has all different services. The private room has its own bathroom. They have a library, dining room, and activity rooms. The staff member who showed me around was very good. They have many amenities, but it wasn't cramped because they have space unlike other places.

Ella

5

April 17, 2018

I visited this facility

The first time we went to Sunrise at Mill Basin, we got a private tour with Angie who was in charge of selling us the place. She was exceptionally good at what she does and was very caring, and understanding. It was a beautiful place because it didn't look like a hospital or a big building. It has a great place to walk around and you can sit on the balconies and see the sunset. It was a very homey and well-designed environment. When we went the second time, we had a taste of the food, and what impressed me the most was they had picture of all the residents in the kitchen, and it was color-coded all their special dietary needs. We also met the chef who was very helpful. They didn't push us, and there was no high selling pitch, which was important. The staff was wonderful. The first level had rooms with en-suite baths, and you share a common area with another person, but the rooms were totally separate and everybody has their own bathroom and closet. They share a common entrance area which is like a suite. The second one was a studio apartment which was quite large, and third was a private 1-bedroom apartment. Two of the places had balconies that overlooked the inlet, which is quite beautiful with sunsets and rocking chairs, so it's very comfortable for seniors. You don't feel like you're in an institution. The hallways are wide, warm, well-decorated, and they have a piano, a library, a sunroom, and a private place for birthday parties and family gatherings. They also have a really nice dining room, which is like a restaurant where you can order from a menu, and a coffee bar that's open from morning to evening where you can get fresh cookies, fruit, coffee, or tea. We saw a lot of activities too.

Yvonne30

5

February 23, 2016

I visited this facility

I was able to visit Sunrise at Mill Basin, and I liked it. The staff looked very caring. I saw different rooms that were very good. I also saw the residents having lunch, and they seemed to have good relationship with the staff.

Stan10

4

January 26, 2016

I visited this facility

I liked the way Sunrise at Mill Basin was laid out. It was more of like a country thing. It had everything that I hoped for as far as the facilities. It was clean. The only thing I was interested about it was that they charged a move in fee and some other don't. We went on a tour and they showed us the activities. It seemed like a very nice place. They had plenty of facilities and plenty of activities going on.

James118801350

4

January 13, 2016

I am a friend or relative of a resident

My mother has been at Sunrise at Mill Basin for less than two months now. Its location is quite convenient. They have a dedicated memory loss center, which is what my mother needed. The facility itself is situated by the water, so it is very nice and seems like a comfortable place for her to be. The staff seems quite good and upbeat for the most part. The majority of the people that I met are very welcoming both to the residents and to the family as we visited. The food has been very good, actually, and has been one of the better parts so far because they have a good selection every day that my mom likes. They do some games, quizzes, and some art activities.

Diana116991350

5

December 17, 2015

I visited this facility

The other one I've seen and had more personal experience with is Sunrise Assisted Living. I've been in touch with them for a few years because I suspected my mother would need to go into assisted living at some point, and they can't be any nicer to me. They are so nice and very helpful with advice in trying to help me understand Alzheimer's, which we were suspecting my mother was going to be diagnosed with. It is very much like the other place, in that it is more luxurious and more like living in a very nice hotel, but they also have a very nice program and training for their staff concerning Alzheimer's care. So they're a 5-plus because I've already seen what their program is about for their Alzheimer's patients, at least a little bit; I've been introduced to it already. The rooms are very nice and carpeted, and the nice thing about it is that you could room two people with two separate bedrooms and each had separate baths as well, so you don't have to see who's going to use the bathroom first, and I thought that was an extra-nice touch. Also, the rooms each had a little kitchenette area, not that they could cook, and I don't even remember if they're allowed a microwave, but at least people were able to have their dishes, and they brought their own food in or something like that. It was nice in a way -- just a little bit of an apartment-style of living as opposed to just having a room with a bed, in a sense.

Eric23

3

September 20, 2015

I visited this facility

They had different things for the people to do and doctors on-staff depending upon the needs of the residents. I was satisfied with the price. They had three meals and snacks available. It didn't seem to be as roomy as the other place we visited though, and it didn't have as much space available -- outdoor and indoor. However, the staff was superb. They gave us a good idea of what Sunrise at Mill Basin was about, and we were able to meet with different varieties of people working in different areas. We got a good overall view of everything.

Caring110825850

5

July 21, 2015

I visited this facility

Sunrise at Mill Basin was a very nice place. The staff was very cooperative and very nice. We have no problem with them. The rooms/apartments were actually beautiful. They were freshly painted and had new rugs, plenty of closet space, and nice bathrooms. They're very nice. The dining room was more like a restaurant atmosphere. It was very nice. They did have some activities going on although I didn't really look into those too much because I was more looking into the rooms and how the staff would react to my mom's condition. The atmosphere was very nice; there were a lot of people going around. Everyone was down in the big day room talking, and it was very nice.

Caring107160050

5

May 3, 2015

I visited this facility

Sunrise at Mill Basin is fabulous. I visited two locations for Sunrise, and both are great. They have very good service, and it is very clean. They are really good and very attentive. I went with my mom, and she said she would go now if I would pay for her. She was ready to sign up, but she doesn't need assisted living. We all loved it. The facility itself is very spacious, open, and very inviting. It was colorful, and it was very enjoyable. It felt like almost a getaway or a vacation because it was very relaxing.

Kevin15

5

January 13, 2015

I visited this facility

I found Sunrise assisted living for my father, so that's where he would be heading very shortly. It was outstanding. The people that worked there were exceptional. The room was fabulous. I was very satisfied with Sunrise at Mill Basin.

Caring83690550

4

April 30, 2014

I am a friend or relative of a resident

The staff at Sunrise Mill Basin was helpful and attentive. They weren't any problems with the staff. The rooms are nice and decent in size. The only thing was there wasn't any lock on the individual doors. There was a lock on the main door going in, but not on the individual door. The food was very good, they had exercises, and then at 10:30 they have certain type of board games, like bingo, or card games. Sometimes they had activities at night whether it's movie, TV setup, or entertainment where they would bring in people that play piano or sing. Once they brought in a guy who did a song and dance and even danced with the seniors. They also took them to drugstores, church, and shopping once a week. I think the food was very good. We found the people accommodating.

Caring01511

5

May 14, 2013

I visited this facility

Sunrise at Mill Basin has the same things as the others. From what I understand, the same company makes the same furniture and the same company furnishes the area rugs. It's lovely, bright and elegant. This place is cheaper than the other Sunrise in other places. It is right on the water. It's Mill Basin, with boats and sea gulls. It's very pretty. The staff were very respectful, warm and listens to everybody's needs. I actually had a thanksgiving meal there and the food was awesome and the china was lovely. It's like a five star hotel or restaurant. They have all levels of rooms. They have shares, studios, one, two, three bedrooms and suites.

ladymacca9

3

October 25, 2012

I am a friend or relative of a resident

Overall, I think that the patients could be dressed and ready before visiting hours so that way visitors aren't waiting a long time to see their loved ones.Some of the patients could be kept cleaner, have their diapers changed more often, but the patients are generally maintained at a decent level.The facility itself is clean, with a good custodial staff. The staff cares about the patients and they make every effort to reach out to families when there is a concern.

damcam_8920

4

December 8, 2011

I am a friend or relative of a resident

My grandmother was a resident at this adult assisted living facility. She was living with my Aunts but was recommended to this facility because they had better health care supervision available. The first thing that strikes you about this facility is the garden and landscape at eh entrance. I originally moved here from Florida and it reminded me of the we propertied were built and maintained there. I an familiar with other locations in the city from driving by and this one absolutely blows them away. Not only is the entrance well kept, the grounds are well kept as well, even where the backyard is that runs into the boardwalk and terrace overlooking the water. The property is located on the water in Jamaica bay, it offers the opportunity to see the bay from several of the rooms. My grand mother had one of these and told us how tranquil the water was during the daytime.The location allows for a tranquil environment while being close to relatives and friends in the city. The staff is professional and the experience was excellent, the only draw back is winter, but then again it is for us all.

JoyceH

5

November 17, 2011

I am a friend or relative of a resident

I am very pleased with Sunrise Mill Basin. I have 2 aunts in residence, which they are also pleased in where they are residing. As the months have passed each day i see a change in them. They have a get up and go push that they had lost. I recommend this facility. It is located in a beautiful area.

DagnyGiga

3

June 24, 2011

I visited this facility

Overall the senior assisted facility is in good shape. The faculty is nice and has a smile on their faces for anyone that passes by the center. The seniors look happy and at ease in their environment. The facility looks pretty much clean and there are employees waking throughout the center to survey that everything goes smoothly. The rooms are spacious and the bathrooms are clean. Some of the employees have attitudes but most of them like their jobs and enjoy getting up in the morning to spend time with the seniors. I enjoyed my stay at the Sunrise Assisted Living Center.

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Costs for Sunrise at Mill Basin in Brooklyn, New York

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$6,718

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$10,762

Starting Price

Services and Amenities of Sunrise at Mill Basin in Brooklyn, New York

Costs

  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals
  • Dining Extra: All Day Dining

About Sunrise at Mill Basin in Brooklyn, New York

Focusing on your unique needs and preferences, Sunrise Senior Living takes a holistic approach to senior care. With us, you can expect consistent yet individualized care rooted in evidence based research and theories of aging. From personalized programming to quality dining, we concentrate on your individual wellness and well-being so you can live life exactly how you please.

We remain firmly focused on promoting the safety of our residents, and are taking rigorous measures to help maintain their health during this time. Sunrise CareConnect, our electronic health record system, allows physicians to track residents' care, medication protocol, and progress notes remotely. In addition, we are facilitating telehealth visits with health care providers, minimizing the need for external office visits.

At Sunrise, championing quality of life for all seniors is our mission and is carried out by every Sunrise team member. Based on resident surveys, consumer insights, and industry metrics, national programs have recognized Sunrise's efforts and our commitment to quality care.Sunrise communities have earned more than 280 National Quality Awards - more than any other assisted living provider. To learn more about our award winning communities, a full listing of the company's recipients can be found on Sunrise's National Quality Award page.

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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