Noel Manor

Please do your research on this facility. Our family member's experience here was very poor. She was a resident for a month and she needs a high level of care. We did a lot of research but still have been very disappointed in this facility and would not recommend it. The facility was always understaffed esp during holidays/weekends. Many of the staff were not trained. When issues arose (like a pressure wound), the handling of the matter was poor and we were told no one on staff was able to dress it, requiring us to find additional help. They provide transportation, but during the interview process we were not told about the mileage limit and availability. There were daily activities that our family member enjoyed, but the type of program and the interaction were not to the degree we were promised prior to admission. The food was poor. The building itself is very nice, new construction with large rooms and bathrooms with senior friendly showers.

My in-laws are in Noel Manor. It is independent for one and memory care for the other. We did a lot of comparison with the other facilities, and it is a little more expensive, but it provides what we need, and the proximity to us is a better convenience too. The only thing I would find a little odd is that the room has a little kitchenette and really in memory care I find that unnecessary. But the size is very adequate, and it is spacious. The staff clearly knows what they are doing. They are very patient and are also very helpful in giving us ideas and suggestions about how to handle things and not to worry and being able to explain and help us understand what is going on.