Heritage Elm Grove

Lloyd

Heritage Elm Grove had nice, good-sized rooms, bathrooms, and nice fixtures. They also have room that can fit your own furniture. They have nice large closets. They have activity directors and they showed old movies. They play cards and dominoes. They have TV sets in the lobby area. Once in a while, they have Happy Hour every Friday. They sing a lot of old time songs from 40s up to the modern day stuff. They also have activities where people put out snacks. They also go on trips that you can sign up for, and they have transportation so you can get out once in a while.

Happy Soon to be family!

I was greeted by their marketing director and she is a delight! I felt so comfortable talking to her. She has such a warm and compassionate heart. Very thorough tour. I have so many questions that are now answered. The staff was very friendly and the elderly living there looked happy. My mom is very social and I know that she will fit right in. The amount of activities on the calendar is unbelievable! Very pleased with Heritage in Elm Grove. I am excited to have my mother there.

GB

We wanted a higher level of care because my husband is unable to stand and walk. He needs more personal care and has mental health issues. Heritage of Elm Grove said they provide that, so that's where he's living. They have patios or little porches where people can go out. They're very patient and really work at trying to help people. He is extremely impressed with the food. He has a nice room with a little patio area. He's in a wheelchair, but he is able to go out there and sit in the sun almost daily. They have bingo, different card games, and a couple other things. It's expensive, but he's at a higher level. There are tiers, and based upon the tier that you're in, that's what you pay. They give a lot of mental support and training done by a nursing assistant. They have RNs, which I appreciate because my husband has some problems. They don't have outdoor activities, which I wish they would have.

A very happy daughter!

Finding placement for my father was one of the biggest decisions I have ever needed to make. I went to several different places, but the one place that stood out to me was Heritage Senior Living. Their Admissions consultant was so welcoming and very flexible in meeting with me. I first toured with her on a Tuesday night. The place was beautiful and the people living there looked very happy! A gentleman was playing the piano for all of the seniors. Some were even dancing!!! I then asked if it would be alright to bring in my husband that same weekend. This consultant did not hesitate one bit. She was more than happy to show everything all over again just so that my husband could see it. I was impressed by the staff! Very knowledgeable! Very warm! Very Inviting! This made my decision rather easy! My father loves it there!

Julie637706

Heritage was clean and warm, but a little dark. The person that assisted us was excellent. She was very knowledgeable, very friendly, very warm, and very helpful. The dining area looked very fine and clean.

Very Unhappy Daughter

Heritage Elm Grove is beautiful and they talk a good game; however, the reality is that they are understaffed, over promise the level of care given and do not meet the basic needs of the residents. My mom has been a resident for 2 weeks and will be moving. They have not delivered medication on time, have repeatedly not responded to her emergency call button, have not cleaned her room and the staff treats her like a child ( on the verge of verbal abuse). DO NOT believe what they tell you when you visit.

Maureen0804

I thought the Heritage of Elm Grove was very nice. The people there were very professional, and it's a brand new building, so obviously it's gorgeous. It just was a nice feeling when we walked in. Like I said, the building was brand new, so it was designed very nicely. The rooms are a decent size, and it really can get you a bedroom and a living area, which is what she wanted. It is a little crowded where the actual building is because there is a railroad track pretty close by, but they seem to have done a nice job with the outside landscaping, and they have a nice porch up on the second floor. We have eaten there three times now, and the food has been very good. The chef actually came out and asked us if everything was OK or if there was anything he could do that was different, so I was very impressed with that. They have two or three activity people, so we met them, and they seemed to be interested in what she likes to do and what her likes and dislikes are, so I felt that was very nice. They were offering cooking classes and a Catholic service every Friday, which is something that my grandma was very interested in. They had puzzle things, card games, and Bingo, and they just seem to have two or three activities every single day. They do have transportation for the residents. There is a grocery store within walking distance, and the Sunset Playhouse is also within walking distance -- like less than a block -- but they said that they provide transportation to the mall, which is two miles away. They have a good relationship with the churches and a couple other organizations right in the community, which I thought was nice, and I felt like I was part of the community.

Caring101229850

Heritage Elm Grove is a new building that just opened up in July. It was very nice and clean. They have pleasant dining rooms, a craft room, a pub, and games. Some people were in the room doing some exercises. The staff was helpful and knowledgeable about everything. Everything was brand new.

Caring102602750

Heritage Elm Grove was very nice. The people there seem to be fine, but it is hard to tell if you are just going through. I got to visit their dining area, and it is clean. It is new, very bright, and very nice.