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Milestone Senior Living - Eau Claire

5512 Renee Drive, Eau Claire, WI 54703

(800) 558-0653 (Call a Family Advisor)

3.5

(8 reviews)

Offers Memory Care and Assisted Living

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Reviews of Milestone Senior Living - Eau Claire in Eau Claire, Wisconsin

3.5

(8 reviews)

  • Facility

    3.5

  • Staff

    3.8

  • Value

    5.0

Julie

4

August 17, 2021

I visited this facility

I went to Milestone Senior Living-Eau Claire. It was my second choice, the assisted living had some very good security that would allow someone to live in the assisted living portion longer than in other places. They had an alarm system if people started to wander, which is not an issue for my mom right now, but she's so close to needing memory care. Milestone has more beds available for the memory care portion.

Amy

4

October 31, 2019

I visited this facility

The interior of Milestone Senior Living at Eau Claire was dark. They have both just bedrooms and apartments. They let the residents do their own laundry if they want, they have kitchens in them and if they got insurance they can do their own cooking. It's a great place and only 2 blocks from my house. But my mom didn't like that it's dimly lit, and their painting at the time was darker walls. She has very limited sight so it's too dark for her. Their dining area looked institutional. The people that I met there were great. I like it but my mother didn't.

Provider Response

Thank you for your feedback. We also feel Milestone Senior Living – Eau Claire is a great place and, with the addition of our salad bar and updated dining room décor, you will continue to see positive improvements. We have updated lighting in our common areas with the addition of LED lamps and would love the opportunity to have both you and your Mother tour again and experience our Red Carpet hospitality. Please don’t hesitate to contact us to schedule another visit at a time convenient for you and your Mothers schedule. We appreciate your review!

daughter who loves her momma

1

July 19, 2019

I visited this facility

I looked into this facility for my mother. An at home visit had been scheduled with the facility. The appointment was a no show by the facility. I called and I have never dealt with staff as rude, or disorganized anywhere as I did here. I was assured that it was a miss communication and was encouraged to reschedule the appointment at my earliest convenience and they would make it right. Mistakes and miscommunication happen, I’m very understanding so I rescheduled the appointment. The in home visit was to take place today and for the second time no one from the facility came, no call, no nothing for the second time!!! I called and explained my situation and that this was the 2nd time this happened. I was told they declined. The social worker, myself, no one was informed of this. The staff member lied directly to me. She continued to treat me poorly, being rude and acting like they have no clue how to run their facility. When one is faced with heartache and trying to beat possible care for their loved one you certainly don’t need to be treated like this! The worst customer service I have ever experienced in my life!!! If this facility can’t keep simple appointments they set up, and can’t treat people with kindness and respect I would never trust them with the care of my loved one! Shame on your staff that this involved!!!

Provider Response

We are sorry to hear about your experience. We take great pride in our communication and Red Carpet Philosophy, so it is very disappointing to hear that we were not able to meet our standards in this instance. We did discuss your concerns internally, have reviewed our process, and will be adjusting our protocol going forward. If you would like to discuss this further, please contact Wendy Trautsch, Community Relations Manager.

Sun Flower2

2

October 29, 2017

I am a friend or relative of a current/past resident

My parents lived in this facility for 3 years. Over those 3 years I was at the facility numerous times and participated in my parents care. There were many things I learned over those years about caring for elderly and I'm sure each facility has its pluses and minuses. The positives here were mostly the staff that worked with my parents on a daily basis. These people can be hired with no training or experience but I found they learned quickly and took a genuine interest in the residents. The negatives mostly came from the administration and the lack of staff. I found after repeated experiences that the administration would tell me something that was going to happen but then I would find out later it didn't happen. I felt I was told what they thought I wanted to hear but it wasn't the reality, and they weren't able to do what they told me they could do. This happened frequently enough that it created distrust on my part. Another negative was the frequent changes in staff and the organization of staff and job responsibilities. For example: during those 3 years the facility hired/fired 3 different assistant directors.

Sam

3

August 22, 2017

I visited this facility

Milestone Senior Living Eau Claire was nice, but it didn't seem to be of the nature that we were looking for. The rooms were nice, they had a salon, and there's a small cafeteria. It didn't appeal to me as far as something that I thought would work for my mother. There was nothing wrong with it and I can't say that there was anything that stood out that was not acceptable, it just wasn't the right type of environment. It was clean and nice.

TH

5

July 17, 2017

I am a friend or relative of a current/past resident

Milestone Senior Living is a very good community. I'm really pleased that we made a move there. it's very nice from what I can tell. They're very cordial and they really work hard on meeting each resident's needs. It's a very nice, clean facility. There are a lot of happy people who work there. My aunt seems to think the food is fine. She hasn't been involved in any activities but she gets her hair done, and she converses with the people during meals. It seems that their price is right in line with everybody's prices, so they're not overly high or overly low. My aunt has been there for about three weeks now.

Joanne119099350

5

January 26, 2016

I visited this facility

We visited Milestone Senior Living, and the staff was very nice. I would go there, and live myself. The rooms were very nice, as well. You can get a two-bedroom or a one-bedroom. It has a kitchen. If you get a two-bedroom you also get two bathrooms. At Christmas-time, they made cookie,s and the people went to help. They had a Christmas party, and they gave out gifts. The dining area was good. I have an aunt and uncle that live there who like it; which was why we went there. It was a nice place. They also had a memory-care unit.

stilldreamer651

4

July 13, 2012

I visited this facility

This facility is clean, and the staff is friendly. The pca's on staff seem to genuinely care about the residents. There are not a lot of negative things I can say about this facility. The meals are nutritious. The staff spends quality time with each resident and gets to know them on a personal level. Each of the many times I was given opportunity to visit this facility, the staff seemed friendly and knowledgeable, and there was a high level of interaction between the staff and the residents. I did not notice any of the residents being left alone for long periods of time nor did I notice any of the staff being curt, short, or rude to any of the residents. As a matter of fact it seemed to me to be just the opposite. I appreciated the friendliness of the staff to the residents as it made my visits there more comfortable and I imagine, it did much more for the residents.

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Services and Amenities of Milestone Senior Living - Eau Claire in Eau Claire, Wisconsin

Costs

  • Rent Plus Care Fees

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We offer companion suites

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

About Milestone Senior Living - Eau Claire in Eau Claire, Wisconsin

Our Eau Claire, Wisconsin, senior living campus has one- and two-bedroom apartments, as well as studios available. Additional interior features include handrails on both sides of the hall, private baths, private phone access, unit controlled heating and cooling, patios or balconies, and basic/expanded cable television.

Map of Milestone Senior Living - Eau Claire

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