*Admissions is great. They helped us feel comfortable at first. But didn't see anyone check with us how things were going through the time of being there.
*Food there is good, but the options are very odd and limited.
*Nursing during the day is alright they do what they need to do.
*CNAs are all not provided good communication in shift changes and knowledge on each individuals needs when it comes to things like walking braces. They left my Father in his braces and shoes to go to sleep. Not good at the braces are hard plastic and metal. They should be put back on when he needs to move again.
*Night time CNAs basically don't come help you when you ring your bell to you unless you ring it 30 minutes ahead of time. Be conscious of this. There were times patients were left with the decision to see if you can make it to your bathroom on your own or defecate themselves. Few CNAs appeared to be impaired by lack of sleep or something like that. Big dark circles under their eyes and could fall asleep standing.
*Rooms are basic, but decent. Just very similar to hospital rooms.
*Laundry service is nice to have.
*On a larger patient they only showered him 1x a week, which works for some, but not him. His groin got very irritated and no one knew until I told them after a smell. Very disappointing.
*Social hour, if doc approves, you get an alcoholic drink, every Friday at 2pm which was very nice to have.
*Therapy is good at what they do and get the job done, but you really should go to therapy with your family member. You know them better than they do here and what is "right" doesn't always work the best considering ailments of each patient. They "recommend" in home safety visits with patient to make sure they aren't missing anything, but the patient goes out to their home and then they have to be brought back, which in my opinion isn't good for their mental health. Not mandatory though and they don't tell you that. The necessary medical braces to keep someone walking properly should be sent home with patient and Medicare billed (process confirmed by Medicare) as those would be covered if all medical necessity is described within notes from Doctor. Their knowledge on where to go to get specified medical equipment doesn't exist. They sent me with scripts to places in town here have to order is what I was advised by therapy and discharge, but no place will order specialty braces, they'll send you to a prosthetic and orthopedic place 2 weeks later you possibly could have them, but more than likely they'll have be to be custom made ones now which could take even longer.
***Disappointed in the lack of knowledge overall by the facility. Many great people who really care for patients, but many that should have stayed home due to attitude, lack of patience and mental clarity was off on many. Good luck, just stay close, pay attention and even closer attention to details when you can!!