I was extremely disappointed with Manor Care of Tacoma in regards to my care provided to my grandmother, who was a resident at this facility for over a year. While I appreciate the extreme difficulty in providing services to the elderly, there were several instances of extremely poor service, and frankly, inexcusable actions by staff. First, I have been to many "homes" over the year, and I have never been to one that smelled worse than this one. The smell of urine was occasionally overwhelming in this facility, especially during the winter months.Second, there was very little recreation at this facility. When visiting my grandmother, it was usually necessary to take her elsewhere in order to get any sort of activity. After her mobility became impaired, it was impossible to remove her from the grounds. Small, depressing and boring? Check. Third, the care providers at this facility were all over this place: some of them were incredibly helpful, caring people. Others seemed completely indifferent to our requests, and after making discussions with them they would disappear. Last, and this was the most upsetting, my grandmother's affairs were not respected after her passing. I was unfortunately out of town at the time, but returned two days later and had my last and most disagreeable visit to Manor Care. All of my grandmother's belongings were supposed to have been removed from her room and placed in storage for me to retrieve. When I arrived, I was asked to wait while they searched for them. After 30 minutes of runaround, I decided to investigate myself. I found several of her items still in her original room (this was a decidedly uncomfortable discussion to have with the new resident). I also retrieved several items from her roommate, who had been moved to a different room down the hall. After I had done this, the staff finally managed to find a handful of her other items in an unmarked garbage bag from a closet. Unfortunately, all of her personal correspondance, including cards, photographs, and letters from family were no where to be found. I expressed my frustrations to the management, and I was assured that these items had NOT been discarded, and would be mailed to me when found. Three years later, non of these items were ever recovered.I would not recommend this facility for your loved one, although I do realize that not everyone has a choice. If you or a loved one stay at this facility, be on your guard, and don't leave items of personal value here.