Franklin Place Sumner, WA

Franklin Place was very nice. The staff was very nice and friendly. The rooms were big and clean. The residents looked happy.

Franklin Place is one of communities that I went to. I think it was all one floor, which is a little different, and were the only ones that had respite care. The community seemed to be comparable to others. It looked like the community rooms were all in the middle with wings branching out. There were a lot of people busy doing things in the middle area. The only negative I could say was that I didn’t like the parking arrangement. You have to park around the back, and it didn’t look like it was easy to get in and out for somebody that lived there. There were only two handicapped parking spots in the front of the building. They had separate rooms ready for short-term stay that were very nicely furnished and fairly close to the community center of the facility.

Management and the nurse in Sumner WA were always very unfriendly and unorganized; every time I went into visit my Grandfather, who has dementia, they complained about him for things he was paying them to help him with and called constantly for information that was already provided but they did not update their records when provided. They often called the wrong number and were rude when they got to the correct person because again they never would correctly update their records and were frustrated that you did not call them back. I tried to deal with these issues because of my Grandfather’s inability to deal with change due to his dementia. Final straw was when the nurse REFUSED to call 911 after myself and another family member requested her to do so when she called stating my Grandfather was ill, so I hung up on the nurse and called 911 and my Grandfather was admitted. DO NOT RECOMMEND THIS PLACE, more worried about their image than the sake of the residents.

Franklin Place is a small place, and so they have less people in there. Cost is a little bit more. Everybody is super friendly, and I like it.