Overlake Terrace

Offers Assisted Living, Independent Living, and Adult Day Care

28 Reviews
2956 152nd Ave NE, Redmond, WA 98052
Call (425) 883-0495
Overlake Terrace (425) 883-0495

Reviews of Overlake Terrace

28 Reviews Write a review
Food
(2 Reviews)
Staff
(2 Reviews)
Facility
(2 Reviews)
Activities
(1 Review)
Value
(1 Review)

Assisted Living Reviews for Overlake Terrace

August 07, 2017

By Loved one of resident

I am a friend or relative of a current/past resident

This community is experiencing a management transition. Right now, the care is sub-optimal. Sometimes assistance is quick and competent, sometimes it is slow and incompetent. Your loved one may wait over an hour for assistance after calling for help, not good if they need help to the bathroom or getting out of bed in the morning. Food is spotty, sometimes good, sometimes not. For example, one of two dinner specials was a "grilled vegetable sandwich", where the vegetables were 95% iceberg lettuce and 5% grated carrots, grilled on white bread. Morning eggs can be perfectly done or ice cold and rock hard. I've been served a hamburger on english muffins, because they didn't have buns in stock. OK, but indicative of kitchen management. Yet this facility is expensive. Apartments are not ADA compliant or easily used by a person in a wheelchair. The activity directors, drivers, and some assistants and dining room staff are absolutely great. Some assistants and DR staff are very weak. Management will need to invest some money to bring this community up to standard, but will they be willing to invest before they lower the vacancy rate? If not, it will spiral down. The residents in the community are great. I will update this review when the dust settles. Right now, I'd urge caution.
Provider Response
As an owner of Overlake Terrace, I would like to thank you for your thoughtful feedback. First and foremost, I invite you to come talk to our Executive Director on property in order to address your concerns so that we can continue to improve with more of your feedback. Once we know how to serve you better, we can quickly mobilize to make things happen. You are correct that we have successfully transitioned to a new leadership team. For example, our new Executive Chef has recently reinvented the dining room menu by adding more variety that appeals specifically to our residents' generation. I'm glad you love our activity staff, dining room staff and our residents--Because we do too! Again, I invite you to have an open dialogue with us so that we can learn how to take care of you and your loved one.

November 28, 2016

By Patti483168

I visited this facility

We have money down on a room in Overlake Terrace. As soon as my father-in-law says, ‘Yes, let’s move,’ we’ll move him in there. The only thing he doesn’t like is that he walks in and there’s a lot of people in wheelchairs, so he doesn’t feel he is ready for that. Otherwise, it is a very beautiful facility. They offer quite a few activities in other rooms, but I did not go over the activity completely. Dining was very nice and very comfortable feeling.

October 04, 2016

By George524772

I am a friend or relative of a current/past resident

Overlake Terrace is where my dad resides right now. They have a new executive director, and he does a great job. I think the rooms are clean, and the med techs are very confident and always on top of things. When we left him there -- even though it’s private pay because the Medicaid spend down for those who accept Medicaid -- they charge you a lot more during two year or three year spend down window. and when you cost it out on a spreadsheet it just made more sense to keep him at Overlake Terrace. They have a lot of outings and little community center setup for people doing puzzles together. I think on Fridays they have a wine down where band or singers come in. The community that I visited, is probably one of the better ones. I like what they do. All things considered, I think they do a good job. He is happy there.

July 29, 2016

By Carol488220

I visited this facility

Overlake Terrace was a nice facility, the rooms were nice, and the staff was very helpful. The dining area was fine. The location was good, and the price was what we expected it to be. The environment was good.

July 27, 2016

By Jim107726

I am a friend or relative of a resident

My mom lives in Overlake Terrace. The grounds are very nice, and the area is nice and woody. The staff is very nice. The residents seem to be very happy, and the food was decent at the start but all that has changed. They cut down all the trees, and they're putting up a giant hotel next to it. They serve peanut butter and jelly sandwiches for dinner because they run out of food. The staff is still nice. A couple of them are left, but turnover is large. Med techs quit often without notice.
Provider Response
Thanks your for the thoughtful comment. We appreciate your mother living at our community and look forward to serving her and your family with the utmost respect. At Overlake Terrace, our focus and commitment is to the highest quality of care and service to our residents. Our top priority is asking, listening and responding to each of our residents and their families concerns. We appreciate you bringing these issues to our attention. We are always open to discussing perceived inadequacies and strive to correct them should they become apparent. Please feel free to drop by the next time you are in the community and discuss your concerns with a member of the Overlake Terrace management team.

June 21, 2016

By Caroline141761

I am a friend or relative of a resident

I like the staff at Overlake Terrace, and the place is very nice and spacious. My husband is in the memory care unit. The staff is very knowledgeable and nice, and they treat him and all their patients very well. They have an activities director there and have a lot going on during the day, like crafts, brain games, exercises, and the usual things they do in the memory care unit. They have excellent food, and the residents seem very happy with it.

June 17, 2016

By Rick582421

I am a friend or relative of a resident

The staff made it very easy to make the transition to assisted living. Everyone is very friendly and helpful. We are pleased to see the full level of care and service they receive. The food is great, the activities are varied and fun. Our parents are engaged.

June 10, 2016

By Karshella080340

I visited this facility

Overlake Terrace didn't smell like a hospital. it smelled like fresh linens, and pines trees. When I came in, they had my name on the board, and that was very nice. The staff told me I could have coffee, cookies, and she was very welcoming. The residents all looked very happy, and it seemed like they enjoy being there. They have an open space like a library with computers, a piano, and everything seemed open. The view was nice, and all the staff was friendly.

January 27, 2016

By Jerry119354750

I visited this facility

What I like about Overlake Terrace is that the staff is very friendly and knowledgeable. They provide full care from independent living to memory care, so you won’t have to find another place if you need more care. I looked at a studio as well as a one-bedroom apartment, and they were very nice.

October 31, 2015

By Pleased Niece1

I am a friend or relative of a resident

I appreciate the fine quality of care my aunt has received in the time she has been living here. The social programs have renewed her interest in life around her. Every person employed has been well-trained and professional.

August 15, 2015

By Caring112212450

I visited this facility

Overlake Terrace was quite nice. You would have utilities with the price you would pay. You would have internet, parking, laundry service, and three meals a day. I could consider it as a primary resident. If someone would have that need or that requirement, I would certainly recommend it.

July 31, 2015

By Caring114756350

I am/was a resident of this facility

When I moved in to Overlake Terrace, my ailing husband was with me. He needed many services and we were treated most of the time with courtesy and concern. The dining facilities, room services, environment and responses to problems were taken care of very well. For the most part, I feel safe and relaxed in my surroundings.

January 07, 2015

By Caring103814850

I visited this facility

Overlake Terrace that was very nice. We had a meal there, and we were shown apartments. The staff was very courteous and nice. They all have very good programs, and they have transportation. The dining room was better than the place I am in now. They had all kinds of games, puzzles, reading, and the Wii bowling game.

December 27, 2014

By Caring103477350

I am/was a resident of this facility

It's a home away from home. It's a bright and happy place. Employees from the cook, to meal servers, to house room servers, aids helpers, etc. are there for you. Meals are great from soups to desserts. You can ask for anything you like to eat. One feels so at home here. If you have been away a few days or week, wow what a welcome home you get.

December 27, 2014

By Terrie3

I am a friend or relative of a resident

My mother, aunt, and cousin live at Overlake Terrace. I cannot say enough good things about the staff that work there! They are amazing! Soher E.D., has done a fantastic job of picking out caring and competent staff. Marina -- the family advisor -- is always helpful in any area!

December 27, 2014

By Linda103460650

I am a friend or relative of a resident

This facility feels like a home with warm, friendly, and efficient service. We are so happy to have mom in such a beautiful new home.

December 27, 2014

By Donna103453450

I am/was a resident of this facility

Very good and friendly staff. Good variety of food. It's clean.

March 27, 2014

By Joe32

I am a friend or relative of a resident

I have my mom in Overlake Terrace. The place is clean. They have very nice people, and the staff is friendly. The food is OK but not as good as we anticipated. The program that they offer seems to a good one for the condition that she has, and it fits our budget.

October 14, 2013

By Macarenaa

I am a friend or relative of resident

This place is a nightmare. Please do not put a loved one here. The care is horrible, food horrible, housekeeping a joke. Please go anywhere else!!!!

June 22, 2012

By Jo2

I visited this facility

I usually enjoy my time at Overlake Terrace. The facility is very clean and the front desk staff is welcoming, but the location is atop a steep hill that isn't always easy to access. The rooms are nicely furnished as well. The last time I was there with my great-grandma we had dinner together. I was able to order from the menu and the person serving us was especially helpful. The split-pea and ice cream dessert were superb, but portion size were lacking, at least for me. Sometimes the food is extremely delicious, other times it is okay. And while the staff is nice and seem to perform the duties of the job, there are some concerns. My family, including myself, have noticed some items in my great-grandmother's have gone missing. I don't know if this means someone as stolen from her, or her belongings get misplaced and she does not get assistance finding them, but it does make one wonder as either myself or their family memebers make sure she has what she needs and that it is easy for her to find each time we're there. My great-grandma also occasionally receive as much help as she needs to perform assisted daily living activities. As a former caregiver for youth, I understand the importance of making sure these tasks are accomplished. With that said, this may not be due to the fault of the staff, but rather that Overlake Terrace appear to be an assisted-living program for those with more independence. As such, my great-grandma may be relocated soon to a place with a higher level of care. Overall, I think this would be a great place for someone who only needs minor or moderate assistance, but there is still room for improvement.
See all Assisted Living reviews (24) See fewer reviews

Independent Living Reviews for Overlake Terrace

Adult Day Care Reviews for Overlake Terrace


Costs for Overlake Terrace

Cost of Assisted Living

$ 1,234

Starting Price

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Cost of Independent Living

$ 1,234

Starting Price

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Photos of Overlake Terrace


Services and Amenities of Overlake Terrace

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Assisted Living Starting At: $2795/month
  • Independent Living Starting At: $2795/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

General

  • Resident Capacity: 193
  • Minimum Age: 55
  • Pets: Small Pets Allowed

Licenses

  • Licenses: Boarding Home License
  • State Licenses: 2161

About Overlake Terrace

overlaketerraceseniorliving.com

Our philosophy of service at Overlake Terrace Assisted Living and Independent Living encourages an active and independent senior lifestyle that supports residents' privacy and dignity. Our senior apartments are considered the premier Redmond senior retirement community. Overlake Terrace provides Independent Living, Assisted Living, Memory Care, and Respite and Adult Day Care services. Our community environment is rich in daily activities, with restaurant-style dining, graciously appointed interiors and apartment styles. Our senior housing environment provides full-service senior living with resort-style amenities in the heart of Washington, serving Bellevue, Bothell, Mercer Island, Redmond, Seattle, and surrounding communities. Come see for yourself.


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