Arbor Village Senior Living

We spent six months in Arbor Village. I was there recovering from an injury I had received. Since I was the caregiver I wasn't able to do that, so we needed to be in a place where she can receive care and I could recover from my injury. As far as the care there, it was mixed. Some of the caregivers were very attentive and very considerate, but they did have some that were somewhat arrogant and really didn't want to be bothered. They had a number of things going on in there in addition to the dining room and the meals. I didn't use the dining room because it was difficult for me to sit, so I spent a lot of the time in the apartment. The food was alright for the most part. I didn't like some of it, but it was healthy and reasonably well prepared. The nursing staff was OK, but we asked for some things with the supervisors that were never fulfilled. It got to be pretty expensive there because they started kicking up the cost of the care, which was an irritant. Overall, there were some staff members that were really good, and so I hate to throw the good ones in with the poor ones. However, I had asked that one staff member just be barred from even coming into the room. The nursing staff itself was fine, but the supervision was less than desirable.

My mother has moved in to Arbor Village. I love it because she loves it, and she's participating in things that she didn't at her other assisted living residence. She's doing the activities, going on the trips, and that's what it's all about, making her happy and comfortable. We tried the food before we moved in, it was very good, and there was quite a selection, so she's happy with it. The place itself is great. It's a little more expensive than anywhere she's been, but she's happy right now, so I'm willing to pay extra. The cost is a little higher than it really should be.

Poor service but it's to be expected with the low quality staff they have working for minimum wage. I was so happy to have moved my mom from here to another facility where the staff looks welcoming and caring. What really upset me the most is for such a high cost place, they seem to only hire unskilled care givers majority of which either don't speak English or hardly do making it very difficult to communicate with myself or my mother on her care needs. If you love your mom and dad, keep them out of here.

My family member has dementia, so he’s not a good one to say what it is like at Arbor Village. All I know is that he likes the food. He thinks he does not need certain services, but that is because he has dementia. I think he is really getting what he needs, and they are fine. If there were any extra costs, they should have been very clear with him because he didn’t realize that he had to pay extra for some things.