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The Gardens at Town Square

933 111Th Avenue NE, Bellevue, WA 98004

(800) 558-0653 (Call a Family Advisor)

4.56

(16 reviews)

Offers Memory Care, Continuing Care Communities, Assisted Living, and Independent Living

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Reviews of The Gardens at Town Square in Bellevue, Washington

4.56

(16 reviews)

  • Facility

    4.8

  • Staff

    4.9

  • Food

    4.7

  • Activities

    4.6

  • Value

    4.0

Kathy

5

November 25, 2023

I am/was a resident of this facility

Our room here in The Gardens at Town Square is very nice, bright, and cheerful. The people are friendly. It is well taken care of. The staff is helpful. There are outings and concerts. We haven't taken part in many, but there are lectures, and there's a resident council so people can get feedback. The dining room is very cheerful and bright, and the food is excellent.

Provider Response

Kathy, it's wonderful to hear firsthand of success stories like yours. Thank you very much for sharing your experiences. We are excited to participate in future outings and events with you!

kruss

4

October 17, 2023

I am a friend or relative of a current/past resident

When visiting memory care area for the first time, it is confusing to know where to go to find the person you want to visit with. But it was awesome to see all the residents together being active in some way! And every single staff person was lovely! I will also add, the level of "memory care" necessary for this particular resident is minimal, it's more physical care that is needed... And it was expressed by the resident (and I could see) that it would be nice to be able to connect more often with the residents in the other areas of the facility as it would allow them to stay engaged on a needed social level.

Provider Response

We appreciate your time and for sharing your thoughts with us. The individual journeys of our residents make this work so rewarding. Given the unique challenges inherent in the memory care setting, we depend on our affiliation with experts at the University of Washington to provide for safety, security, and connection. Please do let us know of any concerns as they arise.

Susan Christensen

5

October 15, 2023

I am a friend or relative of a current/past resident

My 91 year old Mother's move to assisted living was precipitated by a fall and subsequent broken hip. She was living independently and, before her accident, fierce in her insistence that she would never move to a senior community. Our experience at The Gardens has been wonderful in every aspect, from admittance to daily living in the community. The facility is beautiful and exceptionally well managed and maintained. The staff is compassionate, cheerful and interested in each resident as individuals. My Mother has renewed interests and a host of friends. She told me she feels so safe at The Gardens, and compares the activities offered residents to her experience traveling with Elder Hostel tours years ago. Price comparisons I made as I selected an assisted living community in our area show The Gardens to be a great value, and well within our family's financial grasp.

Provider Response

Thank you for sharing such an uplifting story, Susan. Your experiences perfectly convey the warmth and safety that we strive to create for our residents. Please let us know if there's anything we can do before your next visit.

sark

5

July 29, 2023

I visited this facility

The facility was clean and decorated nicely. The staff were all friendly and helpful. My friend I was visiting said there are many activities offered, but not many people taking advantage of that. Her apartment was very nice; clean, smelled fresh, up to date. There are restaurants and a bakery within walking distance.

Provider Response

Thanks so much for your gracious review! It's fantastic to hear that you found your friend's home to be so inviting. We hope to see you again soon. Have a wonderful day!

SteveSchuster

5

June 13, 2023

I visited this facility

5 years into living at The Gardens, our mother is happy and we are confident that she is safe and well cared for. The staff are professional and clearly dedicated to the residents, and the dining team has been outstandingly helpful in providing our mother with vegan meals. The facility appears to be well maintained and clean.

Provider Response

We are grateful for your kind comments, Steve! Our staff members are always pleased to hear success stories like your family's. Whenever anything comes up in the future, please do let us know. Have a wonderful day.

Acme

5

June 8, 2023

I am a friend or relative of a current/past resident

Overall excellent, Garage is difficult for larger vehicles/handicap vehicles. Cluttered and needs cleaning. Littered. Every other public place is well kept and makes a wonderful impression. Very caring and pleasant staff. Overall nicely maintained. Front desk is amazing. Programming is diverse and appears to be well run. I would consider living here

Provider Response

Thank you for taking the time to leave your excellent rating, as well as for your feedback. We understand your concerns regarding our garage. While we have taken measures to accommodate and maintain parking spaces within the limitations of our busy downtown Bellevue location, we acknowledge that they may not be as spacious as we’d like and apologize for any inconvenience. As we are always working towards enhancing resident experience, our garage is scheduled for a full powerwash this summer. If you have any further questions, please give us a call. We're always happy to help!

Mark Jarmuth

5

May 31, 2023

I am a friend or relative of a current/past resident

The staff shows my mother kindness and provides her with the encouragement and affirmation we all need to feel like we matter.

Provider Response

Hi Mark, and thanks so much for your review. We are continually inspired by our residents, and respect follows naturally. We are looking forward to seeing you again during your next visit!

Tsutakawa

5

May 19, 2023

I am a friend or relative of a current/past resident

I like what I have seen here and have told my daughter that I want to come to the Gardens when it's my time. I really like Tina and Iggy in Memory Care. All the other caregivers have been nice too. I just haven't talked with them as much. And my friend has gotten so content after coming to memory care. She doesn't have to worry about anything. I don't know how the value is. I haven't asked how much it is.

Provider Response

Thanks so much for your kind review, Tsutakawa! Our staff will be very pleased indeed to hear of your experiences. We are looking forward to your next visit, and hope to be of help to you again in the future.

Cinalin

5

May 18, 2023

I am a friend or relative of a current/past resident

Leadership staff are highly professional and friendly, committed to care and sense of belonging for residents. 50% of front desk staff is friendly and warm. Would be nice to not have to sign in every time. Can relatives have buttons with names/photos/colors to indicate we are regular visitors? Kitchen staff are hard working and professional. Food is good and you can tell they are trying hard with the shift in chefs. Rooms are tidy and housekeeping staff has good attention to detail. Wellness center staff are friendly. Activities are varied and interesting. May need more brain games and resident interactive activities for tide wanting more social/cognitive challenge. I hear the Lectures are great!

Provider Response

We're thrilled to read your review, Cinalin! Our staff members are dedicated to providing a safe and inviting home for our residents, as you describe. We're continually on the lookout for ways to increase efficiency and create positive resident experiences. Of course, we're always happy to assist whenever anything else comes up. Take care!

Todd Brenden

5

October 17, 2022

I visited this facility

Kind and professional staff. Outstanding service. The attention to detail is tremendous.

Provider Response

Todd, thank you so much for sharing your thoughts on our team. We strive to deliver an excellent experience. If you have further needs or questions, please reach out!

Pamela

5

June 5, 2022

I am/was a resident of this facility

I moved into The Gardens At Town Square. It's lovely. They go from independent to assisted living, to memory care. Everything is spotlessly clean and looked after well. Everybody's very, very, very pleasant. They check on you every morning to make sure you're okay even if I'm in independent living, and the food is great. So everything is good. I haven't got anything to complain about. The staff has been excellent, very, very helpful. It has worked out very, very well. They've got so many things. They've got everything going. There's bridge. I went line dancing yesterday as well, and there were people with walkers. It was low impact, and it was great. There's always something going on, and it's on the elevator to let them know. They have a kitchen, they have a microwave and a stove. It's a lovely kitchen. They have a fridge. I overlook a courtyard. It's lovely. If they can afford it, they shouldn't miss it, because it's extremely nice.

Provider Response

Pamela, heartfelt reviews like yours are so gratifying for us. Thank you for sharing your thoughts. We're happy to do our best to provide for continued wonderful resident experiences!

Her0428

5

May 7, 2018

I visited this facility

The Gardens at Town Square's rooms were very nice. They had everything, including all the activities. The place was very elegant, and they have a bistro and a very nice library. The food was very good. The place was like a five-star hotel.

Ron

5

August 22, 2017

I visited this facility

The Gardens At Town Square is a very pleasant place. We had lunch there with Tim, the public relations director, and it was very good and the food was excellent. Overall, the rates are pretty high for me. It was a good experience. The activities were great and they had a bus that take people over to Mercer Island for exercise and bathing, which was pretty phenomenal to me. There are things going on during the day, like exercise, or somebody coming in to talk about things that engage people.

Michelle358653

5

July 13, 2016

I visited this facility

I loved The Gardens at Town Square and the feel of the facilities. It felt more welcoming and contemporary, like a nice hotel suite. I really liked the place. I could live there; however, they could improve on providing visitors' parking.

Kelly B1

3

December 29, 2015

I am a friend or relative of a resident

The Gardens at Town Square accommodated my father-in-law. They brought him all three meals during the day at certain times, and he sat there and never left his chair. It caused him to have some type of a bleed inside of his body because he never got up. He never moved around and didn't do anything. It was very highly rated and a guy charged us $600 a month just to bring up his meals to him twice a day. He's been there for about six years. We were told before we put him there that they would be able to assist with his medical needs. If he needed something more medically, they said they would be able to accommodate that, which was not true. The place had a smell. I had lunch with my son-in-law and I couldn't eat. I didn't like it. I'm disappointed in the fact that they got so busy that not everybody knew what everybody was doing. He was having some serious problems, and we kept getting called. Almost every week, Dad was back in the hospital. He was not drinking enough and was dehydrated. The people that were working there were in and out. He was supposed to get his pain meds at 8:00, and we had to run around the establishment looking for the girl that had his medicine to give him his medicine at 8:10. They started off really good. They just didn't have the facility to take care of him.

Belco

1

July 4, 2013

I am a friend or relative of resident

This is a beautiful facility which they keep spotless. The food is great as well. It is good for those in retiirement who may only need a little help like with dressing, or showers or for those who are independant. However when the needs get greater this is not the place to live. Though the care staff are kind, the administration is not flexible and focuses on their rules rather than meeting the needs of the residents. I moved my family member as a result and now find the care is so much more flexible and meets his needs. I tried regularly to work things out with the staff at the Gardens to no avail. So if your loved one needs assistance it's worth looking elsewhere for your own peace of mind and for their health

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Services and Amenities of The Gardens at Town Square in Bellevue, Washington

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals
  • Dining Extra: Dietary and nutritional support

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation

About The Gardens at Town Square in Bellevue, Washington

The Gardens at Town Square is a senior housing facility that offers a warm, vibrant lifestyle, rich programming, and exceptional independent living, assisted living and memory care programs. Located in the heart of downtown Bellevue, The Gardens is just steps from the finest shopping, restaurants, art galleries, the library, and more. Residents experience a maintenance-free lifestyle including weekly housekeeping and linen services. They can also enjoy many amenities including an on-site wellness center staffed by a registered nurse.

Map of The Gardens at Town Square

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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