Spring Arbor of Richmond

Tammy

Spring Arbor of Richmond was neat and clean. The staff was all extremely nice. I didn't get to see any activities, but I was told and showed the activity calendar and the menus. They have so many different things they can choose from. The room was really nice. You could set it up to make it feel more like a home for your loved one. There was a new staff member with housekeeping coming on and she stopped and Mat, who was showing me around, introduced me to her and she said she was glad to meet me and she hoped that we would choose there for Mom. They were really friendly and really trying to make you feel like you were choosing the right place. They had a little courtyard and a beauty salon. They were telling me and showing me so many things, making sure I know everything and what they could help with.

Randolf

I toured Spring Arbor of Richmond. Out of all of them that I visited, that would probably get my attention more so than the others. I would give that one the highest rating. My interaction with the staff was very positive. They were very helpful. I like the fact that they were calling the residents by name, which told me that they knew the residents and there must have been some kind of interaction for them to know and be able to call them by name. The room was clean. It had a refrigerator and a microwave. I like the fact that they had a door in the closet, though it wasn't a big closet. I like the fact that it has a window so you can see outside. I liked the layout of it. Also, the room was not too far from the dining room, so if my mom was down the hall, she could come up to the dining room for her meals. I liked that because some of the others were kind of far and you had to maneuver to get to the dining room. The dining room was more like a restaurant. The grounds were very nice. I didn't have any parking problems. Nothing stood out for me to have a concern. I was trying to get my mom there, but the doctor recommended that she get stronger, so I decided to hold off on that.

Keith

We went to the Spring Arbor of Richmond. I think the area that my father would be in is way too small. The rooms were OK. They weren't anywhere close to the other facilities. The residents there were way beyond where my father was at. There were a lot of them in wheelchairs. The director was wonderful, but it seemed like she kept having to give instructions to staff when we were there. I would give her five stars without fail. When you walk into the front of the building it is just as pretty as it can be, the setup, the library, and stuff. It's just once you go into that memory care part of it and it's different, it just is different. I think the rooms need to be updated, and the tenants there were not in a position to be up. When you walk into a room, it's just an empty room, a closet, and a bathroom.

Libby

We had a couple of ladies from my church whom I would go visit at Spring Arbor of Richmond. I also visited it for my friend who needed a place. They were very nice, and we had to think about finances for her. I think, from an overall view, that this was our best choice for her sake. They had everything you'd need. It was very clean, and the people were very nice, but it was a bigger place. My friend who's looking needs a smaller place. The ladies at my church who stayed there started in assisted living, and eventually one went to memory care. We went there to see her many times. So, when another friend was looking for a place, that's the first place we went because we knew of the place already. The staff was very nice and very attentive, they answered all our questions, and they seemed to have a lot of personalities. I was there the few times my friend was eating, and the food looked beautiful. She also loved the food. It was very appealing and looked very nice.

Zachary

I had a physical tour at Spring Arbor of Richmond. The experience was good. They gave me information on the rooms, the meals, the medications provided for the residents there, the cost, and the entertainment for the residents. They gave me pretty much everything. The room was spacious. The dining room looked like a restaurant. It wasn't like a high-scale restaurant. It had nice tables with tablecloths. The tables were separated far apart from each other. It was clean and nice. It wasn't like a cafeteria.

Lacey

Spring Arbor of Richmond was very nice. I really liked it, and the staff was wonderful. There were some things that bothered my sister, like when we were sitting there talking with the director, a staff member came in, and we all said hello and smiled but the staff member didn't look and walked straight by us. My sister thought that was unfriendly and took that really seriously. They have a big, nice art room for the memory care residents. They do a lot of activities. The rooms were a little on the small side, and the closets were so small. They should also be alerted to smile and say "good morning" even if they had a terrible morning. The place was very clean and beautiful.