In 2015 this company was sued by the federal government for Medicare Fraud. You can read it online. Patients in the LTC are hidden from sight and those who are unable to express their needs are ignored and left to fend for themselves for the most part. Patients decline here and develop pressure sores from being wet and not being changed and turned. Many die. The management treats the staff with cruelty. They are mean to and don't care about their staff and that puts patients care in jeopardy. Often patients call out for help and are ignored. Most of the nurses and aides don't care because they are beaten down from being paid so little and treated so poorly. It trickles down to the patients.
Manorcare Health Services - Richmond
Offers Assisted Living and Nursing Homes
12 Reviews
Reviews of Manorcare Health Services - Richmond
Assisted Living Reviews for Manorcare Health Services - Richmond
September 27, 2016
I visited this facility
October 29, 2015
I am a friend or relative of a resident
Village at ManorCare needs a lot of room for improvement, but it was OK at first. The food wasn't all that desirable; they could've done a lot more. When the patients call, it takes them too long to get to them and they're not that busy. The community itself could've been a whole lot cleaner. My aunt was in the rehab and we would go through the nursing home part to go out to the patio. It was a lot of money for not enough stuff. It did not impress me. She was right around the corner from home, which was the only reason why I put her there.
January 18, 2015
I am a friend or relative of a resident
My father has been at The Village at ManorCare since December. I was impressed with it. As for the room, it is a one-bedroom, and it has itself a little efficiency kitchenette and its own bathroom. They have an activities director that does things with them. Yesterday, they were doing exercises and trivia, like a news-type thing. They have scheduled activities and a calendar with that. The staff is very nice. I like the way they interact with the residents, and they seem to really care about them. They are considerate of their feelings. I'm happy with this place.
August 31, 2014
I am a friend or relative of a resident
The staff in The Village at Manor Care is excellent in quality of care given to my mother. They have worked with our family in all aspects of our needs. I would highly recommend The Village to everyone!
August 17, 2014
I am a friend or relative of a resident
My mom was well taken care of in The Village at ManorCare. Their nurses were kind and attentive. I saw and loved their activities. My mother's room wasn't always cleaned as well as it should have been though.
Nursing Home Reviews for Manorcare Health Services - Richmond
October 27, 2015
I am a friend or relative of a resident
My mother is in ManorCare. She was there before, and they were just really thorough and took good care of my mom. The nurses were nice and alert with the people.
March 31, 2015
I am/was a resident of this facility
ManorCare is a nursing and assisted living community. The rooms are clean and comfortable. The staff working there, except for one lady, is not too bad. The food is mediocre. Some is good and it depends on how people like to eat. If what you're getting isn't, they have other options. The place is kept immaculately clean. They have lovely grounds and it is clean. I want to say "thank you for your caring," for this facility.
March 20, 2015
I visited this facility
They are very compassionate,hard working, team work
April 16, 2014
I am a friend or relative of resident
A complete nightmare - insurance billing was denied by MCSH staff when the patient in fact had insurance- medical forms required for medical retirement were not returned and no reply to several registered letters asking why.
August 27, 2013
I am a friend or relative of resident
I have a friend that is living there and we visit her freuqently. She used to go to church with us and now can't go. She loves it there and there are lots of organizations and churches that come to see the residents. I highly recommend this place if you are looking in the Richmond area!
June 26, 2013
I am/was a resident of this facility
It was pretty clean and well kept considering the population of the people. But, the major complaint that everyone had, and it wasn't just me, was basically the food. The foods were frozen and weren't nutritional. And, they don't keep doctor's appointment for us. I had so many doctor's appointments and they would hire people to transport them, but they would forget about them and don't pick them up until 2 or 3 hours later and when we made a complaint on them, they would just say that we all medicate and we had to take what they gave us.
September 30, 2011
I am a friend or relative of a resident
For what it was it wasn't bad. When I pulled up to the place it has the look and feel of a nursing home. The nurses overall were very nice and understanding. I had a arguement in with a nurse the first day my friend checked in. I took an instant dislike for her. But over the coming few weeks my dislike for lessened and I grew to not only to like her but respect her. She also did not hesitate to stand up for what she felt was right. I now realize she wasn't being difficult. She was following rules and truly had the best interest of my friend at heart. The place is very clean. The wing my friend was in looked like it was built in the 1960's. But had been updated. They tried to give it a homey fee. With wall paper borders but it still looked like a semi private hospital room. The rooms had shared bathrooms which I didn't like and a group showers like you see in a gym.So there was no privacy, I did see they had a gym and had live entertainment. the food was boring and unimaginative. There was a small dining room by the nurses staion. You could eather eat there or they would bring a tray to your. They tried to get my friend involved as much as they could. By encouring him to be more social. I would recomend this place I felt it was well run for what it was.
Services and Amenities of Manorcare Health Services - Richmond
Costs
- All Inclusive Rent
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
- Housing Extra: Shared Living
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Garden And Patio
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
Health services
- Skilled Nursing
- Medication Management
- Physical Therapy
- Psychiatric Care
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Wii Sports
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
Diet
- Low Fat
- Low Salt
Languages
- English
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 495045
- Ownership Type: Non Profit Corporation
- Date Certified: 10/01/2020
General
- Resident Capacity: 194
- Respite Care
- Minimum Age: Yes
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
- Occupational Therapy
Types of care
- Meal Preparation
About Manorcare Health Services - Richmond
The Village at ManorCare offers an ideal and affordable solution for seniors with a wide variety of needs. Our intimate, 52 apartment setting offers a warm and nurturing environment that is highlighted by a home like, intimate setting. Few can match the services and friendly, personal attention that makes our center such a special place to live. A place that enhances life through wellness programs, activities, socialization and personal care services with a warm, caring and knowledgeable staff.
Many aspects of community living contribute to overall wellness. The Village offers access to comprehensive rehabilitation and skilled nursing through a shared campus, access to advanced therapy services and equipment in the campus skilled nursing's gym, and complimentary transportation is provided to physician appointments
For planning, budgeting and peace-of-mind it is important for everyone to understand the complete pricing structure. The Village at ManorCare offers NO MOVE-IN FEES, rates are determined and established up front by floor plan, month to month lease options, and cable, wireless internet service, and all utilities included.
Eating healthy and nutritious meals is important for well-being and quality of life. We offer fine dining and nutritious and appetizing menu options and a full-time registered Dietitian on campus to oversee meals.
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