Manorcare Health Services-imperial

Therapy staff were great as was the nursing staff but the aides left a great deal to be desired. I am a former nurse and understand that the facility is severely understaffed with lots of staff working extra, however as someone who needed minimal assistance from the aides for personal care they frequently did not even do the minimal i.e. making my bed in a timely fashion. Additionally, when requested assistance, was frequently told "I'll let YOUR aide know or I have to pick up/deliver trays" instead of assisting.

My aunt stayed here for several weeks and I must say that the facility was impeccable! The Nursing Staff was very good especially Anna- she was very approacheable. The therapy staff was excellent. Aira was very good at what he does. He helped my aunt got back on her feet. The only issue that my aunt had was the quality of the food. Overall, this company is highly recommended!

The one I found for my mother is ManorCare. Everything is great. My mom loves it. I'm very happy with it. I love it. Also my mother is happy there.

The facility is very nice. However they're understaffed and the aids are stretched to the point where some residents are neglected. They try they're best but they can't be in multiple rooms at a time. The therapy staff is stellar and easy to work with. My major complaint would be the social workers, especially Joyce. She is not a pleasant person and not easy to get a hold of at all. If you leave her a message she never responds and dodges your phone calls. If it wasn't for the social workers I would have rated higher. Social workers should be more available and easier to connect with but the two that are employed here aren't at all especially Joyce.