Discovery Village At The West End Independent Living

Look elsewhere!! The customer/patient service is terrible. I took my father out after a week and I’m still dealing with them 5 months later as they have not done anything they promised. The employee turn over rate is extremely high I’ve spoken to 2 different executive directors and am waiting for the third one to return my numerous phone calls. This place is definitely NOT where anyone should want a loved one!!

Discovery Village At The West End is a very nice place and the people were great. It's very modern-looking and clean. It's just a beautiful building. The staff was very open to questions. The services were excellent and they had just about anything you need or want. The rooms were very nice. The dining area looked nice, well-organized and pretty large. They do trips and different things that I enjoy doing. It's in a very nice neighborhood and very close to restaurants and just about everything.

We're very happy with Discovery Village At The West End. My mom seems to love it. She's talking a lot more, and they do activities all day long, so she's out with the other residents. She seems to feel really comfortable there and she's smiling. She was playing ball today when I got there to visit, so I can't say enough good things about this place. They're doing three meals and snacks every afternoon. The staff is fabulous and love the residents. They're always updating me about my mom and the things she's done. They all have training in memory care so they know how to work with Alzheimer's patients. My mom has a beautiful room, and they have non-stop activities for them to do. If she's tired, she can just go back to her room and rest. It's a very caring community, and even though the residents have dementia, they all care about each other. One dementia patient will push another dementia patient in their wheelchair. When my mom was admitted, the staff came in on the weekend on their days off. The director of sales came to me in the airport and helped Mom get into a special van. It's just been wonderful. They try to get them a lot of variety and choices at each meal. The place is very clean and never smells. It's spotless. We think we're getting a lot of value.

The Pemberton at University Park was very expensive but nice. They're very friendly and give you lots of information so it was good.