We have had my Mother In Law at St Francis for about a year now. Last Fall, we had several issues including poor care, missing bedspread, they had thrown out her religious painting by mistake and told us they would find a replacement, which they did not. They seem to say yes to everything but do nothing. My MIL was scratched on the face by another resident and was moved to another wing. They made some effort to improve her care and we were pleased as one particular nurse made sure she was being changed regularly and had her hair done as we requested. That nurse was recently fired and the whole team of nurses were replaced with a whole new set of people whom my MIL does not know. This crew seems to like to stand around the nurses station and laugh and joke a lot . When I recently visited, I pushed the call button for my MIL, no one responded, so I tried 4 more times. No response, so I finally went out to the nurses station and asked if the call button was in fact working, they looked at me and said "yes, it's on" These people have no clue. My MIL was dressed in a zippered robe which was unzipped, she had not been changed, eaten breakfast or lunch. Her roommate told me she had nothing on all morning, just a sheet covering her with her brief, Her hands were filthy, and black gunk was under her nails. When I asked why, they responded that she did not want her nails done. They do not wash her hands after she eats or before, and she eats most everything with her hands, I purchased a new bedspread for her as the last one went missing. When I bought the new one, I told the nurses, it was brand new and cost $160 and I made sure they knew. They're response was "Make sure you keep the receipt". So now this one is missing. Yesterday, we received a call that they had given my MIL someone else's prescription.....twice, but it was nothing to worry about because she had no ill effects and it was only an Antibiotic. Today I went in and asked for her hearing aids to be put in, they are suppose to put them in the morning, but only put them in when we visit and ask. They could not find them, turns out my MIL's roommate went to the nurses station and told them where to find them. They wake my MIL up at 5 or 6 in the morning, before the 7 o'clock shift comes in, dress her and put her back to bed, this is ridiculous. The level of care here is appalling! I would not recommend the facility to anyone!