St Francis Nursing Center
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Reviews of St Francis Nursing Center
Nursing Home Reviews for St Francis Nursing Center
June 17, 2018
I am a friend or relative of a current/past resident
We have had my Mother In Law at St Francis for about a year now. Last Fall, we had several issues including poor care, missing bedspread, they had thrown out her religious painting by mistake and told us they would find a replacement, which they did not. They seem to say yes to everything but do nothing. My MIL was scratched on the face by another resident and was moved to another wing. They made some effort to improve her care and we were pleased as one particular nurse made sure she was being changed regularly and had her hair done as we requested. That nurse was recently fired and the whole team of nurses were replaced with a whole new set of people whom my MIL does not know. This crew seems to like to stand around the nurses station and laugh and joke a lot . When I recently visited, I pushed the call button for my MIL, no one responded, so I tried 4 more times. No response, so I finally went out to the nurses station and asked if the call button was in fact working, they looked at me and said "yes, it's on" These people have no clue. My MIL was dressed in a zippered robe which was unzipped, she had not been changed, eaten breakfast or lunch. Her roommate told me she had nothing on all morning, just a sheet covering her with her brief, Her hands were filthy, and black gunk was under her nails. When I asked why, they responded that she did not want her nails done. They do not wash her hands after she eats or before, and she eats most everything with her hands, I purchased a new bedspread for her as the last one went missing. When I bought the new one, I told the nurses, it was brand new and cost $160 and I made sure they knew. They're response was "Make sure you keep the receipt". So now this one is missing. Yesterday, we received a call that they had given my MIL someone else's prescription.....twice, but it was nothing to worry about because she had no ill effects and it was only an Antibiotic. Today I went in and asked for her hearing aids to be put in, they are suppose to put them in the morning, but only put them in when we visit and ask. They could not find them, turns out my MIL's roommate went to the nurses station and told them where to find them. They wake my MIL up at 5 or 6 in the morning, before the 7 o'clock shift comes in, dress her and put her back to bed, this is ridiculous. The level of care here is appalling! I would not recommend the facility to anyone!
March 31, 2017
I am a friend or relative of a current/past resident
My mother was here a little while ago and I couldn't have asked for her to have any better care. Brittany, Stacie, Rebecca and Heather were the most competent, compassionate, caring people ever!
February 28, 2017
I am/was a resident of this facility
St. Francis Nursing Center is AWESOME!!!! My loved one was a patient there recently and I never had to worry about the care that was provided. The therapist were all amazing as well.. St. Francis was actually not even a choice for us, but they made us feel welcomed before we even stepped foot in the building. The admissions nurse, Jamie reached out to us while we were in the hospital to let us know that we were accepted for admission and even came to visit us and to answer any questions or concerns that we may had and invited us over for a tour. No other facility even bothered to call us, let a lone visit us in the hospital!! Once we got there, Courtney and Debbie were very helpful and competent in explaining any insurance questions we had. When we arrived we were welcomed by a cheerful and delightful lady named Renee at the desk. Nursing was prompt and helpful. Rebecca and Heather are above the best of the best! The DON, Farisa is wonderful! How many managers do you see out on the floor helping their staff? Not too many, but she was A1 in my book. St. Francis is world class and I would definitely recommend this facility in the even that anyone close to me needs 24hr nursing care or rehabilitation!!!! Way to go St. Francis!
February 05, 2017
I visited this facility
This is one of the worst nursing homes I have ever visited. The staff don't care about the patients or their well being. If they ring the buzzer for help, the nurses at the desk just sit there playing on their phones, laughing and talking with each other. They act just like they don't hear the buzzers buzzing. My heart aches every time I go there to visit my friend The patients are up at the desk asking for help and they ignore them. If these so called nurses don't like their job, then maybe they should find another profession.
January 25, 2016
I am a friend or relative of resident
Do not send your loved one here. My mother was a resident for about a week, In that week, we saw all we needed to see. On the weekends, it is understaffed. Why on earth do they think elderly and/or sick residents do not require as much help on the weekends? A neighbor next door to my mother was an elderly man who needed help. He yelled for help for 20 minutes one Saturday. I left my mom to see what was wrong. He had fallen halfway off the bed and I could not get him back on myself. I searched for someone and couldn't find anyone for several minutes. There was not one staff member in sight. That is extremely worrisome. The staff who change the sheets are mean. They were very cold to my mother and I noticed some of them wear their name tags turned around so that you can't see their names. I do not buy that the name tags accidentally turned around. They were always turned around. There is a hearing impaired nurse. Why on earth would you employ a hearing impaired nurse in a nursing home?! Elderly already can't speak loudly. She could never hear me or my mom, and that made me worry when we were not there. Staff has communication issues. Any time we were assured something, it don't materialize and there was always someone who failed to communicate properly in the chain of events. It was frustrating,
September 29, 2015
I am a friend or relative of a resident
St. Francis Nursing Center is excellent. My daughter's room is very nice. She has her bed, her television, and anything that she needs. The dining area is very nice. It is well kept. I would recommend it to anyone who qualifies for it.
About St Francis Nursing Center
St Francis Nursing Center is a senior living provider in Newport News, Virginia that offers residents Nursing Homes.for more details on services and rates.
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