RoseWood Village at Hollymead Town Center

My mother lives here and the care and staff have been exceptional. Everyone is pleasant and cooperative, it seems they want the best for her and have been great to work with. This is the only community that my mom has been at but I couldn't be happier with RoseWood Village - Hollymead. I've read some of the other reviews and the situations described were never anything I have experienced there. I would recommend this community for anyone who wants to feel secure about their parents being cared for.

Stay away from this facility especially if your loved one requires any assistance or will require assistance in the future. The aids have the habit of resetting the pendants that the residents wear to call for help without providing any help at all. Then saying the resident never pressed the button when I would check on it. The staff will promise you the moon when you first sign on but deliver none of it. We paid for level 3 care but never received what was promised for level 3 care. The management of the facility is awful, when I finally decided to take my parents out of Rosewood after they could not provide the care my parents required, the executive directory at the time (7/2020) tried to get me to hit her. She kept saying to me "hit me, hit me, go ahead and hit me". I told her I would not hit her but she was not taking care of my parents any more. Both of my parents were in and out of ER 4 times in the 6.5 month time span they lived at Rosewood. The one time I allowed them to call ER for my Dad they ended up sending him to the wrong hospital and called me to tell me that I needed to be sitting down cause they lost my Dad. I found him at a different hospital and had to go pick him up and then take him the next day to the correct hospital. They sent him to a different hospital than what was documented in his information that I gave Rosewood when I signed them up. My parents unfortunately were at Rosewood during the shutdown of AL facilities due to COVID. Because of this the already poor services offered to the residents degraded even more. When I finally got into the facility to check on the living conditions of the room my parents were in with the help of the local police, I found vomit around my Mother's bed and chair. I also found dried vomit and urine in the wheel chair she uses. My Mother was wet when the officer got into the room and that is when they finally changed her, but they told the officer they checked her every 2 hours. The air condition in the living room was broken we learned the next day when moving them out and could not cool the room any better than 79 degrees. The kitchen sink which did not drain when we moved them in and reported was still broken and did not drain. I had requested many times and even took over selecting the food from the menu for them not to give my parents fatty food like bacon and ice cream. They both had medical conditions where eating fatty food was not good for them. When I was in the room that day there was at least 5 pieces of bacon on my Mom's plate. I was promised when I moved them in that there would be a nurse on duty 24/7. I called several times on weekends and holiday to find no nurse on duty. I reported this to management but never heard anything back about resolving the issue. Weekends and holidays were the worst at the Rosewood, frequently they did not have enough staff on duty so when my parents would ask for help they sometimes never received it or received it a very long time after asking for it to the point a lot of times my Dad who could do some things would get up and take care of my Mom himself. Care plans are what drives the level of care that one receives in facilities like this. Insurance providers expect these plans to be updated every 6 months. I only ever got the initial care plan when I checked my parents into this place and it took an act of God to get that one. I never got it in time to give to the long term insurance carrier. Even with the care plan in place, my parents never received the care that was specified in the care plan. The daytime nurse once argued with me that my Mother was not suppose to receive level 3 care, even though I told her I was paying for it. It took the lady that did the care plans to come down and silence her and correct her that my Mother did receive level 3 care. Someone else who reviewed this place mentioned the staff losing a person with a memory issue. I don't know if I witnessed the same thing because my parents were living at Rosewood when the event occurred, but I too watched as a lady with a memory condition was lost within the building and the entire staff was scrambling to find her. I found her on the elevator and escorted her downstairs to the nursing station because I did not know on which floor she came from. I would complain to the staff about the horrible conditions and incorrect care and never received any thing more than an acknowledgement that they heard me but nothing ever got resolved, not even the bacon that some how was still appearing on my Mother's plate even though no one requested it. I talked to the owners of Rosewood Village and to this day have not had them call me to find out about my parents after they left the facility in way worse shape than they were in when I checked them into this place. My Mother who went to ER twice in one week for the same issue is now with me and under hospice care. When I checked her into Rosewood Village in 12/2019 she was talking, and walking some. Today she barely speaks and completely bed ridden. Rosewood Village was definitely not a good place for my parents.

I do not recommend Rosewood Village Holymead. My father was one of the youngest residents in his 60's and suffered a devastating fall in this facility that broke both of his hips. The fall was because the way the showers are designed allows water to flood the floors. Falls do happen though and is part of getting older. However being left naked in the splits screening for help for over 45 minutes, the staff not being able to help him up and having to call the squad, then informing me he fell, but was okay just in some pain even though he broke both hips and died on the operating table from trauma is absurd. Then when I asked Rosewood for months for an incident report about the fall they kept pointing me to a night waiver they had my father sign stating they wouldn't bother him from 9pm to 6am which didn't matter as he fell in the middle of the day. I also found it suspicious that they are managing his medicine which means they order and dispense his meds. However after his fall when I went to the facility to get some of his belongings I found script bottles for fluid pills on his desk and counter tops and loose pills on his desk and inside his desk drawers. This means that while they were charging me to handle his meds they were not. Especially something like fluid pills a patient can over dehydrate themselves. Overall the facility looks really nice which includes the hallways, dining rooms, and sitting areas. The rooms are basic rooms, but more than adequate. The bathrooms look nice, but don't appear designed well and can create a slipping hazard. Often there is fruit water when you enter don't drink, I've seen bad...really bad more than a few times. Also, there is a pool when you enter which seems great for your loved ones, but it's never operational and they never seem to have staff available to support. Ultimately you want to find a place that doesn't just look nice, but when there is an issue they can respond promptly which Rosewood isn't able to do and will just deflect saying they didn't need to check and felt comfortable just ignoring screens for help. To top everything off it took them months with my father in a hospital and rehab facility trying to walk again just for them to stop charging for laundry and medicine. I tried to discuss a reduced rent as well since he fell in there care and had to pay for two facilities and just ignored it every time. I had to finally put in notice. The months that my father has been away and yet was a resident for years he has never even received a card or flowers just a greedy hand out for more money.

My dad and mom stayed in Rosewood. At first, I was super impressed with the facility and the staff. They did a really good job helping out my mom shen she needed hospice care and her care was seamless. But in the last year there seems to have been so management changes and the care and attention to the residents seems to have declined. My dad required more care than was needed for independent living and he paid every month for each and every added care. Many times we questioned if her was getting the paid for care that he was paying for. Evidence often pointed to him not getting the services paid for. I had to enter the building after hours one night ( building closes at 8 and I had to come in at 8:30). I rang the bell, talked to the lady on duty several times and waited over 40 minutes for a staff member to come and let me in. I wasn't impressed. My dad has moved to a different facility now. He requested the move because her did not like their food. I am sorry Rosewood. I gave you three stars in honor of the excellent care my mom got four years ago. If I had to base my review on recent events, the stars would have been fewer.