RoseWood Village at Hollymead Town Center

My dad and mom stayed in Rosewood. At first, I was super impressed with the facility and the staff. They did a really good job helping out my mom shen she needed hospice care and her care was seamless. But in the last year there seems to have been so management changes and the care and attention to the residents seems to have declined. My dad required more care than was needed for independent living and he paid every month for each and every added care. Many times we questioned if her was getting the paid for care that he was paying for. Evidence often pointed to him not getting the services paid for. I had to enter the building after hours one night ( building closes at 8 and I had to come in at 8:30). I rang the bell, talked to the lady on duty several times and waited over 40 minutes for a staff member to come and let me in. I wasn't impressed. My dad has moved to a different facility now. He requested the move because her did not like their food. I am sorry Rosewood. I gave you three stars in honor of the excellent care my mom got four years ago. If I had to base my review on recent events, the stars would have been fewer.

Right now, I am going to consider Rosewood. It is one of my favorites. The appearance is very good, they seem to be on top of who's coming in and what you are there for, and they take care of whatever the needs are of the people coming in. The residents seem happy. Of course by me being a caregiver, I speak to everybody when I go in, but they seem to be happy. I did talk to several of them, and they said that they really like the facility and that they take good care of them. I think right now, Rosewood would be my first choice and probably my only choice.

My father lived in RoseWood for a month. Half of the family decided that they were going to put him in there, and as far as I'm concerned, the only thing they're worried about is the bottom dollar. Too expensive is an understatement. The staff was fine. It's not about the staff; it's about the owners. They can't even afford real eggs. They serve powdered eggs. They took him out to lunch in a restaurant, but for my dad, there was nothing to do except watch Traffic on 29. They got a bunch of activities in there, but that's not my dad. They spent more on making that place look good than they did on procuring decent food.

I went to RoseWood Village to visit. They only had single rooms, which were nice, but they didn't have a living area. They did not have anything available that was big enough for both of my parents, and that was not going to work out for us. It was a very lovely facility, kind of new, and had a shop-like atmosphere. The staff seemed very nice. I did not meet the hands-on staff per se, but more management-type staff. They had an activities calendar with a lot of things on there. Some residents actually had their own vehicles.