RoseWood Village at Hollymead Town Center

I do not recommend Rosewood Village Holymead. My father was one of the youngest residents in his 60's and suffered a devastating fall in this facility that broke both of his hips. The fall was because the way the showers are designed allows water to flood the floors. Falls do happen though and is part of getting older. However being left naked in the splits screening for help for over 45 minutes, the staff not being able to help him up and having to call the squad, then informing me he fell, but was okay just in some pain even though he broke both hips and died on the operating table from trauma is absurd. Then when I asked Rosewood for months for an incident report about the fall they kept pointing me to a night waiver they had my father sign stating they wouldn't bother him from 9pm to 6am which didn't matter as he fell in the middle of the day. I also found it suspicious that they are managing his medicine which means they order and dispense his meds. However after his fall when I went to the facility to get some of his belongings I found script bottles for fluid pills on his desk and counter tops and loose pills on his desk and inside his desk drawers. This means that while they were charging me to handle his meds they were not. Especially something like fluid pills a patient can over dehydrate themselves. Overall the facility looks really nice which includes the hallways, dining rooms, and sitting areas. The rooms are basic rooms, but more than adequate. The bathrooms look nice, but don't appear designed well and can create a slipping hazard. Often there is fruit water when you enter don't drink, I've seen bad...really bad more than a few times. Also, there is a pool when you enter which seems great for your loved ones, but it's never operational and they never seem to have staff available to support. Ultimately you want to find a place that doesn't just look nice, but when there is an issue they can respond promptly which Rosewood isn't able to do and will just deflect saying they didn't need to check and felt comfortable just ignoring screens for help. To top everything off it took them months with my father in a hospital and rehab facility trying to walk again just for them to stop charging for laundry and medicine. I tried to discuss a reduced rent as well since he fell in there care and had to pay for two facilities and just ignored it every time. I had to finally put in notice. The months that my father has been away and yet was a resident for years he has never even received a card or flowers just a greedy hand out for more money.

My dad and mom stayed in Rosewood. At first, I was super impressed with the facility and the staff. They did a really good job helping out my mom shen she needed hospice care and her care was seamless. But in the last year there seems to have been so management changes and the care and attention to the residents seems to have declined. My dad required more care than was needed for independent living and he paid every month for each and every added care. Many times we questioned if her was getting the paid for care that he was paying for. Evidence often pointed to him not getting the services paid for. I had to enter the building after hours one night ( building closes at 8 and I had to come in at 8:30). I rang the bell, talked to the lady on duty several times and waited over 40 minutes for a staff member to come and let me in. I wasn't impressed. My dad has moved to a different facility now. He requested the move because her did not like their food. I am sorry Rosewood. I gave you three stars in honor of the excellent care my mom got four years ago. If I had to base my review on recent events, the stars would have been fewer.

Right now, I am going to consider Rosewood. It is one of my favorites. The appearance is very good, they seem to be on top of who's coming in and what you are there for, and they take care of whatever the needs are of the people coming in. The residents seem happy. Of course by me being a caregiver, I speak to everybody when I go in, but they seem to be happy. I did talk to several of them, and they said that they really like the facility and that they take good care of them. I think right now, Rosewood would be my first choice and probably my only choice.

My father lived in RoseWood for a month. Half of the family decided that they were going to put him in there, and as far as I'm concerned, the only thing they're worried about is the bottom dollar. Too expensive is an understatement. The staff was fine. It's not about the staff; it's about the owners. They can't even afford real eggs. They serve powdered eggs. They took him out to lunch in a restaurant, but for my dad, there was nothing to do except watch Traffic on 29. They got a bunch of activities in there, but that's not my dad. They spent more on making that place look good than they did on procuring decent food.